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"Job completed"

"Yes. Quite pleased with his work, his being on time, and how quickly he finished the job. I am keeping his contact data for the future!"

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"I coordinated my own total kitchen renovation. I picked Stemler due to their ratings on Angie's List and Yelp. I wanted a plumber I could count on to show up when scheduled and perform quality work. I knew Stemler wasn't the lowest price. I had quite a bit of work done including running new gas service under my house. I experienced a couple less than perfect installations. However, Stemler returned as soon as I called with concerns. Each item was addressed quickly and fixed to my satisfaction. Had I not experienced the couple problems, I would have given them an A."

"Very well, efficient. Old copper line was leaking underground. They replaced from meter through foundation to copper entering home at subfloor."

"Excellent service, very professional and courteous and by far the best pricing. I will only use them from now in in the New Albany, Indiana area."