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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"After receiving an extremely high water bill I contacted a contractor that I knew to have him look into it. His analysis was that there was a leak in the main water line which is something he did not do. After doing some research regarding various companies that provide service in this area I chose Nu Flow Indy to investigate based on their expertise as shown on their website and prior customer reviews. Jason Long arrived to investigate and determined that the issue was in fact in the main water line. Jason explained exactly what the process would entail and gave me his personal cell number as point-of-contact. A quote was sent detailing the process and cost and I contacted Jason to proceed with the replacement. Though there were some unforeseen issues that were no fault of Jason or Nu Flow Indy Jason resolved the issues pushing through until the new main water line was installed, completing the install of the new main water line and hookup at 11:20PM on the 2nd day. Jason had a team come back to fill in the trench and a "dig site" leaving the area with as little impact as possible. I thank Jason, Adam, Brian, Rudy, Matt & Rico for their dedication/professionalism. Also I want to add that these gentlemen are Great people."