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"Good service all around"

"Great company! Loved dealing with them! Hard and efficient workers!"

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"Good afternoon! This is a VERY VERY VERY long, detailed post so go ahead and grab some more coffee and your lunch, or save it for later, before you begin to read it. ? I finally had time to write my review about my February 6th moving experience with Bridges Moving and Cleaning ([*** Link removed ***] I can’t find their FB page. Also, since I’m no longer seeing red, and am much more calm about it, I can write a detailed review with normal blood pressure. I read/heard good reviews about Bridges Moving and Cleaning, so I decided to give them a try. It can’t be too hard to move from the South Loop (downtown Chicago) to Flossmoor, IL, right? Well, apparently it is. I scheduled my move via phone, spoke directly with the owner, Jeff Bridges, and told him that he came highly recommended. He said he hoped to provide the same service, asked me to text him the details, and he would text me back with a confirmation. I said if they provided great service, I would gladly share my review with my networks. Fast forward to now, I’m doing as previously mentioned; however, it didn’t go as planned. A couple hours later, I still hadn’t received a text confirmation, so I re-sent the same text from earlier. Then I received my confirmation text saying that I would have 4 men and a truck at my building at 8am for my move for a 1-bedroom apartment. I said I didn’t have the elevator until 9am (9am – 1pm, specifically); however, he said they would spend that hour disassembling my furniture. On 1/27/2021 at 5:29pm, I sent a text confirming the 2/6/2021 move date, he confirmed. On Thursday, January 28th, at 11:15am, he sent me a text asking if I could move the date to either Friday, 2/5 or Sunday, 2/7. I responded that I had an all-day, camera-on, virtual conference on 2/5 and both buildings didn’t allow move ins/outs on Sundays, so that was a negative. I asked if they were unavailable now? He said, “No worries, we are available.” Friday, 2/5/2021 at 4:21pm I texted, “Good evening, I will see you tomorrow.” He responded, “Yes, see you tomorrow.” Now, in hindsight, I think that he double-booked me and the other move must’ve gotten the bigger truck (more on that later). On Saturday, 2/5/2021 at 8:21am (the coldest day of Winter 2020 – 2021, unfortunately), I texted, “Good morning. What time will you all arrive?” He responded, “Good morning we are en route now, arriving within 30 minutes.” So, they were already starting an hour late. They arrived and the security guard, who saw them via the alley’s security camera, commented that they were in a, “little truck” and he would open the dock area for them. I went downstairs to look at the truck and it was indeed VERY small. I texted the owner right away and said, “They’re there (dock) now. I don’t think that little truck is big enough for my belongings. I’m pretty sure of it. Can you send a bigger truck?” His response was that it should be big enough based on what you described. The main concern was the stairs (at the condo in Flossmoor) from our conversation. No other truck is available this morning.” My response, “Ohhh nooooo.” I then called the owner and he said that the truck supposedly can move a 1-2 bedroom home; however, I could only see that being the case if it was a “1 – 2 bedroom tiny house.” The movers arrived upstairs to my South Loop unit and there were only 3 men. I asked about the missing person and they said that he called off sick that morning (perhaps the negative wind chill/temps)? They also walked in with 1 roll of plastic, no tape, and no moving blankets. I ordered a ton of moving blankets from Amazon as I planned to pre-wrap everything, but I was advised by a good Sistafriend who helped me pack (thanks, Sis!) to send them back because the moving company will have their own supplies. The 3 men, Fred (Supervisor), Tyrone, and Chandor, were very nice, two were very young, perhaps early-mid 20s, and one was middle-aged (the most experienced one, Chandor, who carefully wrapped my precious, oversized mirror with my assistance). I later found out they called Chandor that Saturday morning at 6am to see if he could assist with my move). Since they didn’t have moving blankets (I never saw them), they used all of mine (so can’t return them to Amazon). They also used the tape that I used to tape my boxes. When my tape supply was depleted, Chandor called down to the truck in the dock area requesting that they bring more upstairs. They responded that they didn’t have anymore tape. Wow and smh!! So, I hopped in my SUV, drove to Walgreens, and bought several packages of moving tape (they reimbursed me for them). Chandor also asked to use my tools to break down my bed (I was standing right by him when he called down to the truck asking about tools and they didn’t have any). I thought they were supposed to have this type of stuff with them?? Ty later mentioned that they will be up and running and at full capacity in a week or so. Covid-19 slowed down their operations, or something like that. It sounded to me that they weren’t properly prepared to handle anyone’s move, so definitely not mine. They also asked to use my new dolly/hand truck from Costco (I agreed since it may help them move quicker). My Sistafriend came over with food and helped me clear out my storage unit (thanks boo!). I could tell that they were really slow, behind schedule, and time was ticking on the elevator reservation and the hourly moving fee. As suspected, the truck was too small (Me – not surprised!)!! They couldn’t fit my belongings, had placed my possessions in their truck unwrapped/unsecured, had to use my SUV to move items, AND Fred left the dock area to get another truck (an open pickup truck at that)!! Meanwhile, time was ticking on this $120/hour operation, after the first $350/2 hours/4 men, which was modified to $105/hour due to only having 3 men. They offered the option of making 2 trips; however, the elevator was reserved for my neighbor afterwards and I was not paying the hourly rate of two trips to the South Suburbs and back downtown. At this point, there was nothing I could do but keep it all together (in the freezing cold) and not lose my cool. The other party (my neighbor), that reserved the elevator after me, couldn’t use the dock area because Fred, who left to get the other truck, also took the keys…Wow and wow!! Thank you to my neighbor who gave us an extra hour to move…thank goodness! (Bless you and congrats on your new baby and home)! So, no one could move the parked truck because Fred had the keys while rushing to get the truck that I already said was needed before they even started. When Fred returned, I came downstairs to check the dock area out before we left (they had to move the rest of my items in the actual alley, in the snow/cold because we had to give the dock to my neighbor). When I walked past the elevator, I saw one of my nice paintings chilling on the elevator (they were about to leave it). So, I grabbed it and put it in my SUV. They couldn’t get the ramp thing to go back into the truck to move it, (Fred was back and I called him several times!) and I had to help with the ramp. Chandor was awesome and kept apologizing for the service, or lack thereof, that I was receiving and told me that the unprofessional behavior was embarrassing. He also said that my positive disposition and helpful demeanor were the only reasons why he didn’t walk off the job. That’s why it pays to not lose your cool in stressful situations. He even promised that he would secure my belongings well on the pick-up truck. Fast forward to Flossmoor. My Uncle Keith was at the condo and commented several times that they looked like they were struggling. So, he decided to help them, even though he wasn’t supposed to be moving heavy items. He also noticed that they weren’t using dollies/hand trucks. My very nice Crate & Barrel bar/bookcase was uncovered when they brought it upstairs, they needed my tools again to assemble my bed, etc. I went downstairs to check on them and saw almost all of my pictures in the snow and they were picking th"