We have used McLean Trash Service for over 20 years for two different residences where we have lived. McLean Trash is by far cheaper than all the other companies, but, as they say, you get what you pay for. I have stuck by this small company in the past even though I know that they will miss pickups (but usually would take everything by the next scheduled service day, and never later than one week) and that they will not return phone calls. But, since they have not made a regularly scheduled pickup since December 17, 2020, and it is now January 8, 2021, meaning they have missed SIX trash day pickups and THREE recycling pickups, and trash and recycling are overflowing at my curb (it was just the holidays, when people have MORE trash and recycling than usual), I believe I am finally going to give up on saving money and find another company. I called in a complaint today to Fairfax County's permitted solid waste divisions, but not until I had called McLean Trash (knowing they wouldn't return my call). The answering machine for McLean trash says their truck has broken down and they are working to resume service as soon as possible. Not acceptable. I have met the owner before when he was picking up trash one day (he usually has employees do it), and, basically, I think it is time for him to shut down his business because he is not able to run it effectively anymore. I knew they were a small company, but now I have found out they only have ONE truck, and when it has broken down, they have no alternative. So, they are not providing the service they agreed to provide. Also, when I called Fairfax County to complain, the person I spoke to said that she had been taking calls only during someone else's lunch hour and that she had received three calls about McLean Trash during that 45 minutes or so.