As experienced home improvement specialists, we seek to improve the industry’s reputation. Unlike many run-of-the-mill companies that offer undistinguished customer service and mediocre workmanship, Rogers Roofing raises the bar high. We are dedicated to providing homeowners with top-quality products and certified installation for a customer experience that’s second to none.
The salesman was excellent. They stated their goal is OUTSTANDING customer service. That is a lie. They said it would take 1 day to do the roof. It took 5 days (excluding Sunday) and that was after I called them every morning and taking off work. They kept promising me that they would come out to finish the project. The salesman stated they could do the roof of the gazebo. They couldn't. Also on the 5th day, they completed the job but left remaining boxes and material on the lawn. After paying close to $30,000, this is unacceptable.
Description of Work: I needed roofing complete.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$27,000
Linda T.
06/2018
3.0
roofing
 + -1 more
I think they did an impeccable work, but I do have two problems with them , The 1st one is that I referred my neighbor, and they did not gave a referral bonus for that. the 2nd one is that The satellite dish blew off the roof. Mr rogers blew that off too.
Description of Work: They gave a complete new roof . I have a house that have a lower roof and a higher roof, they did the lower roof
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
Response from Rogers Roofing
Ms. [Member Name Removed], We will gladly give you the referral bonus if you just provide the neighbors name that you referred and we did the work for them. I am sure it was just a oversight on our part that we did not send that to you. Regarding the satellite I will look into that further and see what the circumstances are. If it was a wind storm that is a weather related issue and that is not something that is in our control and would not be covered by a warranty. But I will definitely looked into it. Terri Rogers
Zachary P.
08/2017
2.0
garage doors, siding, doors
 + 1 more
It is my wholehearted opinion this company did not stand behind (contractual) commitment for 100% customer satisfaction. Messy caulk. Unexpectedly removed decorative wood trim without discussion or notification, and failed to replace/repair when asked. Attempted to resolve multiple times with production manager but he failed respond to our final email and voicemail.
Description of Work: Install new aluminum wrap on exterior doors.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Tito D.
07/2017
5.0
roofing
 + -1 more
The price was good, it was better than all the others.
Description of Work: They put on a whole new roof. They removed the old concrete tile roof, which was the original from 1929. Then they put in a shingle roof and cleaned up very well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$11
Response from Rogers Roofing
Thank you for your review. We greatly appreciate your business. If we can do anything for you in the future please do not hesitate to contact us
Juanita J.
03/2017
5.0
roofing
 + -1 more
It's like a family business-- I've never had anyone that provided such good services. I had leaks coming into my bedroom from the attack due to bad winds blowing off shingles. Even though they were pretty busy business wise, they were able to sneak me in and get the job done before there was more bad weather. They kept in fantastic communication and even sent me cookies! I feel completely comfortable asking questions and speaking with their crew. They cleaned up the area when they were finished and it looked better than when they started! Since my husband and I can't get to the roof, the crew took pictures of the job when it was finished and transferred them to my phone so we could be confident that they did what they said they would. I let them put out one of their signs in my yard for a month, even though I'd leave it out longer if they wanted. Spectacular service!
Description of Work: Put a whole new roof on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patte L.
01/2017
1.0
roofing
 + -1 more
They never contacted us to move along with the project.
Description of Work: We contacted Rogers Roofing for two individual roof projects. They came out and looked at the problem and said they would get back with us. They never called back to schedule an appointment to complete the project. They are very unprofessional and I would not call them again!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Rogers Roofing
I apology that our estimator did not follow through on this. I am looking into the situation and I will have someone contact you. Please be assured this is not standard practice for Rogers Roofing.
Bernie B.
08/2016
1.0
roofing
 + -1 more
Mr. Rogers promptly came to the house, inspected the job and took notes. He was asked if he did work in Indiana since this job was in Chicago. He said he also worked in Indiana. He never provided an estimate. Since we took off from work to meet with him, this was a waste of time and money for us.
Description of Work: Replacement of a roof on a sun parlor.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
4.0
Anna A.
11/2015
1.0
roofing
 + -1 more
Disrespectful. Would never do business with Rogers Roofing. I had contacted this company for a repair. I had previously found them on Angie?s List with high ratings and requested a roofing estimate earlier in the year (took weeks of follow-up to finally get it). I had to wait for a week to have Rogers Roofing contractor tack down siding from blowing away and replace siding, if possible, or another option I found acceptable. The damage happened after a rain storm with strong winds the previous week. That never happened. First, I have to state that I NEVER authorize anyone on my property without an appointment or permission. No one is to show up on my property when they desire. I scheduled an appointment when I am home to be on the premises when they arrive. Ed Rogers shows up unannounced the day before. Opens the gate and I find him in my backyard. I told him the appointment was tomorrow at 9:00 am. He said he was in the area. He took a photo, which I could have provided early in the week. Said the aluminum siding is not made anymore. And, he also cannot tack down to keep it from flying because he is just looking. Says the siding has to get replaced. Says he will see me tomorrow. Did not say I can?t do it, I will not do the job, don?t have the resources. Friday, no one shows up. I contact the office. Ed returned my call. Says no one told me they would do the repair. Says they are all busy and can?t get to it until PROBABLY Monday. When I caught him in a lie, he says I misunderstood. Ya, women are stupid, we misunderstand everything, right? I said snow is predicted for tonight and I waited all week and now you won?t do any repairs? Who am I going to find today, last minute? Said he had to look at it first and take a photo. I said to the office, when I made the appointment, that I had a photo; they refused. So your photo is better than my photo; shows the same thing right? I put him on the spot and said, since I do not want to misunderstand again?.tell me what PROBABLY MONDAY means? That you will be here or you won?t be here? Are you or are you not coming ?PROBABLY MONDAY?? Please explain I said. Screaming at me during the entire conversation, he tells me ?GET SOMEONE ELSE?. Angie?s List customers, if a man screams at a woman to convince us that we ?misunderstood? take your business elsewhere. This is not a company that resolves conflict in a respectful manner and he could have handled himself more professionally. Image what would happen if something during the construction went wrong? His roofing prices are very inflated with options to cut a ridge with a large vent for the attic, which according to many home efficiency companies, insulating your attic is the best option, not adding more vents or a one large vent. Yes, women do their research.
Description of Work: Provided estimate for roof and most recently called and made an appointment for siding repair.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
Response from Rogers Roofing
I would like to say I am sorry for taking so long to answer this review, I have been ill. Thank you Ms. [Member Name Removed] for your comments. First I never raised my voice durning any of our phone conversations. I tried to explain our process for inspecting potential work as did our our office personal to you , you did not want ot listen. There was never a contract or a promise to do any work on your home. I also never make any assumptions about men or womens knowledge of construction. As for coming to your property ahead of my appointment I was trying to service your request as soon as possible, never did you mention to me or my office personal that no one was to be on your property while you were not there , in fact the day I did come you came out and said Thank You for coming early. I did not tell you that your siding was not made , I said it would be hard to match up properly. In closing after 9 minutes on the phone trying to explain our procedures as a company you did not want to listen, so I felt it was in your best interest and the interest of our company to suggest that your should try and find another company , with that you hung up on me. I am sorry that you did not like our company policies for potential work, but we do have procedures , we do not just come out and nail things up to get it done. As far as your request for an estimate back in June ,again you wanted it dropped off which again is not our policy and after numerous phone calls trying to contact you , you did call our office asking for the proposal , at that time you provided us with an e-mail address and the proposal was e-mailed and we never heard from you again.
Willie W.
04/2015
5.0
roofing
 + -1 more
Their punctuality is excellent. So far it is good. It's a two story building and I can't see up there but I did have the guys take me pictures. From what I could see, they did a very good job but they were much higher than some of the other estimates that I have received. It's a one day job.
Description of Work: Rogers Roofing did a total roof replacement.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Jay S.
08/2014
5.0
gutter repair, hauling services, roofing, siding
 + 2 more
Removed upper and lower level gutters, downspouts and aluminum facia. Inspected all facia boards. Installed new upper and lower level aluminum facia. Installed new upper and lower level seamless gutters. Relocated upper and lower level downspouts to opposite side of the house per my request. Rogers Roofing did a great job. The new gutters and downspouts look great. They cleaned up all old materials and left the job site neat and clean. Great job all around. Not the cheapest estimate we had, but worth the price. My only negative is that we would have liked to have had better communication with them as to when the work would be performed. Appproximately one month passed from the time of agreement to go ahead and the actual day the work was done with no contact until the day before. We plan to use Rogers Roofing again fo our garage soffit, facia and gutters.
Description of Work: Rplaced all gutters downspouts and aluminum facia.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Kevin M M.
07/2014
3.0
gutter repair, hauling services, roofing
 + 1 more
We really like our salesperson Kevin. He was punctual,knowledgeable, and and all around nice guy. We got our estimate in a timely fashion. We accepted the proposal pretty much immediately after receiving it in the second week of May. Then. The. Waiting. Began. It took multiple calls to secure the job. Then. More. Waiting. We were told they were a few weeks out and we'd be called a few days in advance to schedule the job dates. Fast forward several weeks to 5:30 PM when I receive a call stating they will be at the house the next morning to start the job. Really? I requested the project manager contact my husband. My husband never received a phone call and it took AT LEAST 5 phone calls to try to figure if the crew was actually coming or not. Kevin helped by calling us back with a start date a few days out that gave us adequate time to make arrangement for time off. First week of July, job gutters are completed. They look great-well done! Find several screws in my driveway and nails around the house. Roofing guy comes next day for his portion, doesn't finish and says he will be back the next day. Doesn't make it back the next day and in the mean while a storm blows in and the debris he left on the room blows everywhere. Once he finishes his portion the job-it looks good but there is junk laying all over the roof. With the exception of one gutter that is pitched incorrectly things look great. Contacted company regarding this one revision, sales guy comes back out last week and agrees we need a revision. Still. Waiting. On. Response. In summary: 1. Loved Kevin, our sales guy 2. Do not love the ridiculously long response time it takes to get things into motion 3. Quality of work is good 4. Organization of job is not good 5. Clean up is sub-optimal B for job done well, D for clean-up and communication-BOO. Not super happy about all of the work we have done to give you business. Feel very underappreciated as a customer.
Description of Work: Replaced gutters and repaired section of roof.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
3.0
$5,500
Lucille B.
05/2014
4.0
roofing
 + -1 more
They did fine. The cost was a little bit higher. The price was not what I expected to pay. The quality was great.
Description of Work: I used Rogers Roofing to repair the front porch.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
William S.
04/2014
5.0
roofing
 + -1 more
From the beginning the sales agent, Scott was very professional and upfront about the materials being used and costs. He worked with me and my insurance company to get the best cost (and within my budget). On the day the job was to be done, the roofing crew and foreman were very punctual and the work being done was very efficient. The crew had all the roofing installed and all exterior work done in one day as promised. The second day was for boxing in the skylights on the interior and this was completed in about half a day. All-in-all, Rogers did a fantastic job and I will be using them again for my windows and entry doors.
Description of Work: I had my entire roof replaced and three skylights added.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,500
Response from Rogers Roofing
Thank you for your comments. It was a pleasure to do the work for you. If you are in need of any services in the future please don't hesitate to contact us.
Lawrence T.
02/2014
5.0
roofing
 + -1 more
Excellent! The job was a rush and the structure had difficult access so the price was higher, but it was worth every penny! There is a saying that you get what you pay for and Rogers Roofing was worth every penny. When the job was done, the site was well cleaned and the Rogers crew even cleaned up after the drywall contractor that left a pile of debris on the ground. A+++
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Paula C.
12/2013
4.0
roofing
 + -1 more
He was probably the most professional out of the bunch that we interviewed which I appreciated. I am in sales too. I definitely felt like he didn't try to sell me. It was more like consulting with me and he probably educated me the most on what I needed but at the end of the day, he was way overpriced. He was the best out of all that quoted as far as education. He helped me make the best educated decision and probably the most professional. He was the highest priced by thousands and thousands of dollars.
Description of Work: I got a quote from Rogers Roofing for roofing services.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40,000
Response from Rogers Roofing
[Member Name Removed], We appreciate your kind word We are sorry you were not able to find the value in our services for your budget. If you find you are in need of any home improvements in the future please give us a call we would love the opportunity to give you a quote!
HOLLY M.
11/2013
5.0
gutter repair, roofing
 + 0 more
Replace flat roof and gutters and downspouts to back room.
Description of Work: Replace flat roof and gutters and downspouts to back room.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$19,000
Susan K.
11/2013
5.0
gutter repair, siding
 + 0 more
the salesperson and product were excellent, however, the price was beaten by another company. to a different locksmith.
Description of Work: vinyl siding
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
rene D.
10/2013
4.0
roofing
 + -1 more
Notified three (3) roofers for estimates. Several individuals had recommended Rogers Roofing, prior to exploring Angie's List. Inspection of roof was schedule, Mr. Rogers arrived before time (loved it). He was very professional, inspecting roof, explaining procedure/process and finally estimate. Questions were answered to my liking, along with explanations. After obtaining third estimate I decided to choose Rogers Roofing. Let me be honest Rogers Roofing was NOT the least expensive. What I did like was his punctuality, professionalism and the way our Q&A session went. The date for repair was set for Wednesday October 2, 2013 between 9:00-10:00 a.m. The crew of six (6) arrived between stated time. A protection barrier was placed around the garage area for falling debris. Numerous times I checked on the crew progress and condition of yard. Around the noon hour I noticed quietness, and thought the crew was on a lunch break. Well to my surprise they had completed the job, cleaned-up, hauled the debris off and locked the gate. Roof was inspected and was very pleased with the job. Since the completetion of roof, we've had numerous heavy rains. EVERYTHING A-OK
Description of Work: GARAGE ROOF/GUTTER CLEAN OUT
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Tim S.
07/2013
5.0
gutter repair, roofing
 + 0 more
This is my second time using Rogers Roofing. I got the recommendation from my brother-in-law and my family has used him quite a bit. Their price is mid-range, but other people did not point out, that needed to be done. There were issues around my chimney flashing. He pointed that out to me which, obviously, I wanted to get fixed. They were great. I used them before and I'll use them again. They communicate via email quite a bit. They still email me, as a courtesy call, asking if everything is okay, if I have any other issues and if anything comes up, to give them a call. I have his cell number. He came out here the day his son was graduating law school. He came out here and he was all dressed up. The follow-through with them is excellent.
Description of Work: They fixed my roof, put on new gutters and soffits. I had an animal that tried to get in through the roof and did rough damage. They had to repair the whole part, where the peaks meet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Rogers Roofing
[member name removed], Thank you so much for your review. If we can be of service in the future please don't hesitate to call us. Also, we have a referral program so if you know of anyone that needs some home improvement work please make sure they tell us who referred them when they call us.
JOSEPH P.
07/2013
5.0
roofing
 + -1 more
He was wonderful. He did a fantastic job. We were very happy with him. He's very easy to work with and he's extremely conscientious. The roof looks beautiful. They did what they said they were going to do. They cleaned up fairly well. They covered the plants like they said they would. We didn't have any issues at all.
Description of Work: We had an issue with a vent pipe up in the attic and the guy from Rogers Roofing bent over backwards to try to come up with a covering over the pipe temporarily now. They also did the roof for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,300
Response from Rogers Roofing
(deleted member name), Thank you for your review. At Rogers Roofing we have a referral program so if you know of anyone in need of any home improvement work please give them our name and make sure and tell them to let us know who referred them when they call.
Donna M.
07/2013
5.0
roofing
 + -1 more
They were very professional,came out and got done when they said they would, clean up everything they were great I would recommend Rogers roofing and have .
Description of Work: Replace my garage roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
victor A.
07/2013
4.0
gutter repair, roofing, siding
 + 1 more
Rogers Roofing was pretty good that time. Subsequently, when I called to get some quote for some other things, the same slaesman came out and came by one time but he never returned my call, never called me back or anything so I just left it at that, I didn't call him back. They do roofing, sidings and gutters. They've got good reputation and they did a good job on my roof. They came in here, did it all in one day and it was really quick. I haven't had any problem.s I did have to call them back out for a little problem on the drip flushing that they put on the sides so when it rains it was coming off. They did a good job as far as the workmanship and the materials. I won;t use them again because of the experience with the other guy when I called them out. Twice he did that to me. Their price is pretty fair. The workers were professional, as far as the salesman that's not really professional.
Description of Work: They did my roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$8,000
GREGORY K.
07/2013
5.0
gutter repair, roofing
 + 0 more
They called the night before said they would be in here the morning to start. 7:00 AMstarted the tear off, by 2:00 PM were done. Cleaned up beautiful, never would have known that a new roof was installed.
Description of Work: Tear off old shingles and replace with new roof,with ice and water shield.New vents flashings.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,431
Amanda C.
04/2013
5.0
siding
 + -1 more
We did not end up using them. Overall, our experience with them was good. We are actually doing it this year and we are using another company.
Description of Work: Rogers Roofing gave us an estimate for a complete replacement of the siding of our house.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Rogers Roofing
(deleted member name), We are sorry to hear you did not choose our company for your home improvement project. We appreciate you taking the time to post a review on Angie's List about our company. We would love to talk to you about your experience and find out the reasons you did not choose our company so that the next time you have a home improvement project you would consider using Rogers Roofing.
Carol F.
08/2012
5.0
roofing
 + -1 more
They did a really good job and we were very satisfied with them. They gave the highest estimate and were expensive, but we had more faith in them. They seemed to really know what they were talking about. The salesman who came out was extremely helpful and took a lot of time with us. He brought us samples of roofing, and he was very patient. It took us a while to make up our mind. We were really confused about the colors, but he was great. He spent all the time we needed. It was a very large job since we have a large ranch. With regards to the price, they were the highest, but they did a good job; so the price was probably fair. We were totally happy with everything else.
Description of Work: We used Rogers Roofing for roofing. They replaced everything like the roofing boards and the decking too.
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Service Categories
Roofing
FAQ
Rogers Roofing is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
No, Rogers Roofing does not offer free project estimates.
No, Rogers Roofing does not offer eco-friendly accreditations.
Yes, Rogers Roofing offers a 0% senior discount.
No, Rogers Roofing does not offer emergency services.