"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

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It went fine. Dave came to Peoria to do our job and did a very good job on the doors. I was not the supervisor but was told everything was done according to the condo boards liking and that right there tells me the most because we have some board members who expect high quality work and they got it . Dave the owner is someone who will not accept any work associated with his company AOM or his name be anything but top of the line. As I said before he is very good at what he does . He came here to refinish the entrance way on the front of the our building Chateau Touraine. He sanded off all the old stuff and put new stain and sealer on the doors and spruced up the wood areas around and above the main doors. The whole area is now back to what it use to be. I am not sure when the doors were installed but I know they are back to looking almost new again. I guessed that the doors are about 12-15 years old. Like I said before Dave and his employees are always there to please and have hit a home run with us again. I am sure that I will be hiring AOM again to do more work in my condo and I am sure the condo board will be doing the same. If you need a company that does many different things then give AOM a call and see what you think.

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"The CHW Tech was unable to connect the air condition to the Nest thermostat because it was not registering but he was able to provide us with cool air until the previous HVAC company was able to come and fix the system the next day. I had to pay the CHW Tech for the entire service but was reimbursed by the original company that installed the furnace because they knew that this was their error."

Local sawmill and wood product supplier custom milling, best prices on firewood and land clearing and tree work we also carry pine sawdust for gardens craft lumber and much more

"I hired the company to do a make ready [clean up & prep] on a single apartment in a building which I own in the  town where I live. I needed the property to be cleaned up so I could rent it again.  I have been a landlord for over 20 years & hadn't found a vacated property in such a mess in all my years. They did the complete interior clean-up which took about five hours. And, the complete prep of the property. they took out all the trash & junk, and cleaned up all debris left in the yard. They did such a great job with that I decided to use them for the yard maintenance also. They cleaned all my flowerbeds & got them ready for spring, placed mulch & trimmed the shrubs and flowering trees. On the inside they made everything look brand new! Cleaning the walls, painting, cleaned the carpets & stripped & polished the wood floors...making them look brand new. The appliances that stayed were cleaned inside & out. They even remembered to get all the light fixtures clean for me. Dusted all window seals & doorways. Shine mopped all they tile floors. To top it all off they even gave the bathrooms a fresh clean look by putting a new caulk seal around the tubs, sinks & shower...which gave the bathrooms a fresh face. All in all I found it to be a very stress free pleasant experience. And, I will definitely call on them for the next project because if they could do so well with a nightmare like that I'm sure the less difficult will be equally affordable and easily handled. Everything just looked so nice when they were finished. Thanks, Green Earth
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"Once they reviewed the roof line they screwed down the sophet and calked the area. They found 2 other issues and repaired them for the same price. I will call them again."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Passion for doing great work. Had good suggestions for improving rental to make it better for future tenants."

"I hired Austin to remove my old deck, fill a small pond, and build a new larger deck on my home. The project ended up being a bit bigger than they originally estimated, but they followed through completely. The deck is fantastic. He was always thinking about usability for the deck after he was done, and made several wonderful suggestions of ways they could do things differently along the way. In the end we got to factory what we hoped, and the only additional cost over the original estimate was for wood to surround the entire deck to keep animals out, something we did not plan for from the start in any way. The price was very reasonable, and the deck is rock solid."

Focused on you from start to finish,\n\nOur commitment is to deliver a clear, honest and professional experience for your home projects. As you put your trust in us, we strive to provide clear communication, transparency in our work plan, and the quality work you expect. We are committed to you, our clients and the trust you put in us as your local handyman service.