Get matched with top appliance repair pros in Marshall, IL

"They did fine"

"Showed up on time and did a great job to fix my dyer for a reasonable price"

"We have a GE refrigerator that has been increasing temperature to 50 degrees intermittently. We had another repairman out in the past that stated he didn't know what the problem was and thus couldn't bill us. We then called Affordable Appliance Repair in Terre Haute. Before the serviceman even came out, my husband asked over the phone if he was qualified to work on GE refrigerators and he said yes. This serviceman was at our home for 2 hours stating he wasn't certain what was wrong but he "thinks it's the control board". He had no diagnostic tools and in particular, nothing to test the board, thus this was his assumption. He suggested we replace the board as he "thinks this is the problem" in which we replied that we are not going to pay to replace something under an assumption. He finally packs up and proceeds to write us a bill for $85 for not fixing a thing. I stated I would be agreeable to paying his gas to show up but he hasn't properly diagnosed or fixed anything. He the states - "well, I want to replace your board but you weren't agreeable so it's not my problem you don't want the item fixed". I pointed out that I could have assumed it was the computer board without calling him and ordered/installed it myself, but I thought I was calling somebody who said he was qualified to diagnose the issue to avoid spending money on unnecessary parts. His answer- well if I replaced the board and that's not the issue, I won't charge you a service call to try another option". To which I said- so you're not going to charge me another service call, but I will continue to pay your for parts until you find the right one ? He just shrugged at this point and continued to write his handwritten receipt charging us $85 for wasting our time and money and fixing nothing. Oh, and his moto on his fb and site is : If I can't repair it, you don't pay!"

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"7/18/24: It sure has been an EXHAUSTING journey with them. Just left a voicemail with them again as when call them, 99% of the time it goes to voicemail and 1% get to talk to a human. As you all never return your voicemail anyways. Our first call to request service was on 7/8/24. First tech to service came on Friday, 7/12, after multiple calls and following up with them. Refrigerator was fixed for less than 24 hours and stopped working. Since Monday (7/15), called multiple times. Finally tech came in today afternoon. Based on our talk with the tech, who is actually the owner from what we understood, it seems like they are having manpower issues and hence they are backed up in meeting up with all the tickets they have open for servicing. Hope they get this resolved soon as it definitely made our experience quite painful."

"We requested to have our sewage and master bathroom looked at after discovering a sewer leak in our master bedroom. Plumbers came and gave a diagnosis, plan, and stated they would arrive again the next day to start the project. Plumbers NEVER showed! I called the office multiple times to get an update and was supposed to receive a call from manager. It has now been over 2 weeks with nothing from him, and yes I did call again myself. I had hip replacement and the company was also aware and made it seem like they would work hard to accommodate. Long story short, 3 weeks have passed in total with no phone call, plumbers return, or project started. Supreme needs to work on transparency, communication, time management, and loyalty to customer service. Highly disappointed by this experiences and will now not recommend to anyone who actually needs to get a project done"