Get matched with top chimney sweeps in Big Rock, IL

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"They wee quick and cheap."

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Great to work with. Good communication, nice quality work. They said what they were going to do and did what they said for the quoted price. That’s all anyone can ask for."

"Great company with excellent customer service. A team of two guys, Pete and Ron, came out within a day to clean and inspect the fireplace. Provided 2 quotes to either repair or replace wood burning with a gas log. Planning to make a decision and have them back"

"They did a fantastic job at a reasonable price. I would use their services again and recommend them to all."

"Jon and his team were outstanding. The were extremely professional, with quick and effective communication. His level of high level of expertise was evident in both his scoping of the job and in his final product. When I asked for additional repair work, outside of the original scope, Jon was very flexible and was able to fit the other work in after completing the originally scoped work. The additional cost was much lower than I expected. All work was done at a high quality, and their cleanup afterward was top notch. I enthusiastically recommend JPL Masonry!"