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"The Abraham Sanchez Home Improvement Company did great work and my new deck is awesome..."

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I purchased 3 hours of time for handyman service. I had a list of things that I wanted done during this time with my contact at Sound Construction. Via email, he shared with me what could be reasonably be done during the 3 hour timeframe.  We agreed that 2 exhaust fans would be replaced in two of our bathrooms.  He, also, asked me if we wanted to buy the exhaust fans or if we wanted him to buy them. Since we have no expertise in buying exhaust fans, I told him to buy them.  He indicated that the cost would be approximately $250 which was agreeable to us. I told him that I would pay him for the exhaust fans when the worker arrived to do the work. We got a follow-up email saying that the exhaust fans were more expensive that the original quote. He said that the prices had  gone up since he last purchased exhaust fans. The new  total amount would be $300 which we agreed to pay.

A  Sound Construction worker arrived on time to do the work.  He was very organized and was careful to cover my bathroom countertops before laying out his tools. He was pleasant and I was impressed with his expertise. He said that one of the exhaust fans took more time to install than he expected. While I had purchased 3 hours of time for this installation, he actually needed an additional 10 to 15 minutes to replace the two exhaust fans.  So to complete the job, he needed between 3 hours 10 mins. to 3 hours 15 mins.  He then told me that I needed to pay him for an extra hour of his time because of the additional minutes used. I asked him if I could pay him for an extra 15 minutes or 30 minutes. He indicated that I needed to pay for a full hour of his time. He said that since I had to pay for another hour of his time; I could give him additional work to do. I then asked him to do some small tasks to fill in the extra 45 minutes that I was forced to pay. All of the work that he did was very well done. My concern was about how the pricing was handled. I would have been fine with paying for an additional 15 mins. or even 30 mins. I felt ripped off being asked to pay for an extra hour.

When it came time to pay him, I asked him for the sales receipt for the exhaust fans. He said that he did not have the sales receipt but that I owed him the $300. Who charges customers for materials and doesn't have a receipt to document the costs!!! I was shocked and angry. Plus, he said that I owed him additional dollars for materials that he needed to do the work that was not included in the amount quoted in the Angie's list deal. Therefore, I had to pay him $414.00. This was $114.00 more than I had expected to pay. I resented paying for the extra full hour of time, the additional money for his materials and the fact that he had no sales receipt for the exhaust fans. I will not use them again for any services.

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"I loved making one phone call and having them take care of the rest!! I had my gutters, siding, and roof all replaced hassle free. I was able to pick out what I wanted from the comfort of my home. Each crew came out and finished each job in 1 day! They cleaned up very well. Which was awesome since I have 4 small kids and 2 dogs who live outside! The owners actually came out as the house was being worked on and made sure everything was going as planned!"

"I selected Exclusive Builders after interviewing three contractors. Their quote was definitely not the lowest, but it was the most inclusive and seemed the most transparent. In the end, the quote was very accurate in predicting final costs. When picking finishes with the owner, he was very good at letting me know when I was looking at things which would increase expenses, and he was very helpful and helping me select finishes that would stay in budget but honor the design intent. He had a very good eye for aesthetics. Even more important, the whole team was very detail focused. Everything had to be just so. Any time I noticed something slightly off, they were right there to fix it. They whole team was very respectful of our space, sealing off areas not being worked on. The owner told me that they usually only take on two projects at a time so that they can give appropriate focus to each project and minimize delays. I was extremely pleased with the outcome. I would recommend Exclusive Builders heartily, and would hire them again."

"Overall it went well. The only thing I would say is that initially they wanted to use a part from an entire faucet combo (cost about $168) when eventually the part could be purchased seperately for about $40.  But I asked questions and they accommodated by going pick up the part at home depot.  That was very helpful as we were able to get all the work done that day.  Jennifer was great to work with....very responsive and timely follow up.
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"Orlando was very responsive to email and phone calls and came out quickly for an estimate. He was very flexible with scheduling the paint job, but we had to delay because of our schedule. We hope to be able to reschedule the job in mid April. We look forward to seeing the quality of the work because the customer service is good.
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"My experience was excellent.  Mastercat has been my first choice for mold remediation and bio-hazard clean-up for years.  I have hired them on many projects and I always receive courteous and responsive customer service, competitive quotes, and excellent results.  I have recommended Mastercat many times in the past.  Donny and his team are great to work with and do great work."

"Marsel is a true artisan and professional, who cares most about pleasing his customers."

"The end result was a terrific James Hardie siding addition that is the envy of my neighbors. The addition looks like a new addition and I could not be happier with the final result. The storm doors that were installed were beautiful and excellent quality. Mike and his crew were great to work with. They kept in communication about everything. Customer satisfaction is very important to Chicagoland Builders. After the project was done, there was a followup visit to take care of any little details that needed to be addressed. Based on the quality of the work and the price that we paid I would highly recommend Chicagoland Builders."

"Choice Home Warranty responded right away and had a technician out to me the following morning. The situation was immediately addressed. The company cares about the customer's satisfaction."