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"Very knowledgeable and helpful. Our AC central air system was out over the weekend and he was willing to come out and fix without hesitation. Highly Recommend!"

"We received a flyer about off season air conditioner install, and since we were interested in a separate furnace/AC unit for our 2nd floor we thought we'd get a price from Mt. Everest Air (also goes by Tiger Plumbing).  Their sales representative arrived on time and to collect our information, including a summary of the problems we were having with air flow to the master bedroom on the first floor and the 2nd floor.  The actual service technician who would do the work if we decided to move forward, Steve Helms, arrived a bit later to assist the sales representative in determining possible courses of action.  We were provided with multiple options, including a damper system using our existing furnace/AC setup and a damper system using a completely new and more powerful (and more efficient) furnace/AC setup.  The system using our existing furnace/AC setup was by far the cheaper solution, and that is what the sales rep and Steve recommended.  They could have tried to upsell us on the much more expensive solution, but they did not even try.  Their rationale was that if our existing system with dampers installed turned out to be insufficient, they could always install the new furnace/AC separately.  The company offered no interest same as cash financing and we liked the idea of a damper system, so we went with that option, including the installation of 2 Nest learning thermostats which they'd admitted they'd never installed before.  The work was to start a few days later.
We received a call 2 days before the install was to occur to let us know that a part might not come in by the install date so they might have to push back the install one day.  I received a call the next day letting me know that the delay was, in fact, necessary so the install took place the following Monday.  This professional and timely notification was helpful.
We expected Steve to arrive on Monday relatively early, but he did not arrive until about 11 am.  I called the office multiple times as they originally stated he'd arrive around 10, and when he was not yet there I called again to get an ETA.  The lack of communication on arrival time is the only criticism I have of the entire transaction.  I can't ding them too badly for punctuality as they never actually committed to anything but the actual date of service, but they should have let me know about Steve's arrival time.
Once Steve arrived, he worked throughout the day without a break for lunch or dinner up until about 9:30 pm.  There was a point where we would have preferred that he finish the next day, but he would have had to leave us without heat during the winter so he pressed on.  I do not fault him for this as we had a relatively complicated install in that we were adding Nest thermostats that required additional setup beyond basic digital thermostats.  Moreover, Steve wore booties in the house so as not to track in dirt and water from the outside and our attics.  This was a nice professional touch.
Since I'd done significant research on the Nest thermostats and had a specific way in mind for their setup, I had a lot of questions for Steve.  He took the time to explain things to me and he never acted put upon by having to make such explanations.  We worked closely throughout the process because I wanted the Nest thermostats to control our on-Furnace humidifier and I knew we needed to connect some wires to the Nest units that were not previously connected to our old thermostat.  This meant running more wires than original expected to the 1st and 2nd floors.
Although long, the install went off without a hitch.  We had no issues and they system works as expected (at least respecting heat).  We will not know how the AC works in the summer, but we'll revisit that when it starts to warm up and we switch from heating to cooling.  I do not believe the install could have gone any faster without bringing on another technician.  Steve did not work slowly, there was just a lot to get done because of the complications we requested.  Moreover, Steve went above and beyond by not stopping to for lunch or dinner and by performing some additional work that was not in the original proposal.  He reviewed our attic insulation and airflow to let us know if he thought we needed anything additional there. He said we were in great shape; which was another chance to upsell us where a no/low cost option was recommended. Also, he installed a relay and the Nest units that I had ordered without charging us anything beyond the original quote.
In summary, we had an overall very good experience with Mt. Everest Air.  They were professional, patient and fair.  I consider myself to be a relatively high maintenance customer in that I ask a LOT of questions and want things done a certain way.  They took the time to answer all of my questions and performed the installation as directed and without complaint. My only issues, again, were that we never received an initial arrival time and when we did receive an arrival time the technician arrived an hour later.  I understand he needed to pick up some parts the morning of the install, but better communication would have been nice as I worked from home that day to provide input to the process.  I probably should have requested an arrival time the previous week, but I really should have had to ask.  The timing issues are the only reason I gave the company a "C" for punctuality, a "B" for professionalism, and a "B" overall.  Once Steve was on site, everything went well (considering the customer-driven complexity of the project).  We were impressed that Steve could reason out the Nest system even though he'd never installed one before.  They had multiple chances to upsell us but recommended lower cost/higher flexibility options. We LOVE the new system and would recommend Mt. Everest Air and especially Steve Helms for other installs.
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30+ years of experience! \nHome audio-hang tv’s- home repairs and upgrades-tile floor-tile backsplash-low voltage wiring-painting etc. just ask me! Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business, we feel invested in our clients and constantly strive for customer satisfaction. Call or message us to schedule an estimate today!

Over 20 years experience. Specializing in plumbing, electrical, construction, decks, porches, painting, drywall repair, roof repairs, excavating, concrete, general handyman services inside and outside your home. Servicing Bethany, IL and surrounding areas. Free estimates! 10% discount for military, veterans, and first responders. Call today for your handyman needs! Satisfaction Guaranteed!\n

"The young gentleman 'Calvin' that came was vary nice and polite. He was very patient with me when I was describing problem and answering all my questions. I will call Bergen again for any problems with my my HVAC. Outstanding."

"When we woke up this morning, the furnace wouldn't come on.  We called Bob Ondrey of Advanced Air-Heating & Cooling.  He was on another job, but responded quickly and came to our house the same day.  The problem was the ignitor.  We have had him before and will call him again whenever we have heating or cooling issues.  We have been totally satisfied every time we have had him. Highest recommendation.
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"They did a wonderful job from beginning to end - were mindful of our budget and did not recommend more than we needed. They also offered a great financing option. The HVAC contractor arrived as scheduled, completed the job quickly, and cleaned up completely. The furnace has been in operation now for over a month and we have had no problems."

*** I have recently added the Nashville area to my service coverage. Since I can do most of my services remotely with you over the phone, I am hoping to eventually open up to larger markets and help people from having to take their computer in to get it fixed, if it has internet access, I can usually fix it over the Internet. Just trying to do more to help my Angies List customers!!******** I am a sole proprietor that works out of my home. I am my only employee, but I have over 20 years experience fixing computers, and providing superior customer service. I work on a flat rate service, and don't charge by the hour because I feel it's important to educate the customer on what the issue is/was, and how to avoid it in the future. I feel that local service companies (my competition) have been overcharging customers for years. I offer a first time customer discount of 10% but I will offer 15% off for first time customers referred by Angies List. I've lived in the Huntsville area most all my life, so I know the area very well. I will never use a subcontractor as I am very picky about making sure that if my name and company is associated with something, it will be the best experience my customer has ever had, and using sub contractors won't ensure that, so I prefer to do all the work myself. Lastly, I should point out that I am a former offensive lineman for the University of Southern Mississippi and was Brett Favre's center his freshman year at Southern. I went on to play for Tom Landry in his last year, but gave up pro football early on to pursue my passion of fixing computers. If I didn't have bills to pay, I would do this for free because I love it! If you have a computer problem, I promise you that you couldn't find a better technician that will care about you as a customer, and not about the bottom line. I am always available, but don't always answer my phone, but if you leave a message, I promise to back with you as soon as possible...and figure out how to get your issue resolved in a quick, efficient and economical manner. Thanks so much for reading my ad, and I look forward to working for you!

With over 30 years of experience in the HVAC industry, we are the experts you need to take care of your home or business. We handle everything from heating, air conditioning & refrigeration. We will treat your home as we would treat our own. Give Bob Bergen Heating & Refrigeration a call today, we look forward to working with you!

"I would highly recommend choice over any home warranty as a home owner i had a major problem with my hvac system and they got it replaced in a timely fashion much respect for them don't miss out on a great deal"