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"I called multiple plumbers in the area to ask for a quote on swapping out the main water shut off valve. No one would commit and give a price without charging a service call fee and TMI was no exception. However, TMI was 20bucks cheaper than everyone else for this fee so I decided to set up an appointment.
The repairman was prompt and friendly when he arrived. He stopped the slow leak which was the reason for the call, but told me I probably would have to replace it in the future. I told him to replace it since he had the tool to shut the water off at the street. He wrote up the estimate and I was floored to see the 315 dollar estimate. There was no separate line items for parts and labor. Just one estimate.
If I told him to leave it would just cost me his service call fee for tightening a nut, and I would have to pay for a different company to come out and fix it. It would cost me 200 dollars just for two different plumbers to "look" at my main water shut off. I decided just bite the bullet and have TMI replace it.
It took a total of 15 min of work for him to complete. He used his tool to shut off the water at the street, then unscrew the compression nut on the old valve to take it off and then did the reverse order to install the new valve.
What TMI will not tell you is that the "service fee" is not included into their estimates. Mine was fortunately waived. (Probably because it was easy money for the work done.) I felt that TMI "baited"  me into using them vs other plumbers because they were  "cheaper"  on service calls. Even though the serviceman was friendly and professional, I felt they are over priced for the work done.  If there is another plumbing project in the future,  I will use someone else.


UPDATE:
I received a call from TMI about the review above. They said the technician made a mistake in charging too much and would refund a portion of the money back. They held up on their end by sending a check and I upgraded their review score accordingly.

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We take great pride in our experience, expertise, quality and customer service, that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship, and complete customer satisfaction, from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate, with every customer in a professional manner. Our reputation is based on service, safety and quality, regardless of how large, or small the job. Call us today!

"He connected to my computer and fixed the problem.
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We here at Preferred Home Improvements take pride in our work! Customer service and satisfaction is our number one goal! The Services we offer are : Air Duct Cleaning Dryer vent cleaning Attic Insulation Crawl space clean ups We also offer other home services! We do full viedo inspections of duct work we also will do a whole walk through and explain everything step by step. We also offer before and after pictures! We have been in business over 6 years and are here to stay. We promise you will have a Awsome experience with us. We also offer yearly warranties and free estimates! Our service area is within 150 miles of the Quad Cites!

We take great pride in our over 20 years of experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship, and complete customer satisfaction from start to completion of a project. In order to understand the needs, and expectations of our customers, we take great care to work, and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"Everything was done and fixed accordingly. Repair guy was pleasant and listen well. Overall, good job."

"We scheduled repair within 24 hours. They were very efficient to fix the problem. They did what they were suppose to do. We have a $75 co pay."

Construction + Craftsmanship

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