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My mother has a new air conditioning unit (similar to heat pump) that was installed by another company. Outside temperature yesterday was 96 degrees and the unit stopped working yesterday around noon. By the evening time, the house was 86 degrees which is dangerous for her as she is in her late 80's and homebound. I called the company who installed the unit and was told that it would be 3 weeks before they could come out even though the unit is still under their warranty. (Oddly enough that company also has "A" rating through Angie's List but I'm puzzled how that's possible.) The service coordinator was terse and said they only did "first come, first serve" which I understand when dealing with most of us. However there are times when priorities are needed.

I found Aire Serv on Angie's List. From the beginning of the call the experience was positive and very helpful. She acknowledged that home bound and elderly people needed to have a quicker response. She agreed to try to get someone out the next day and would try to get someone there today so would call me with more information ASAP. Meanwhile my husband attempted to problem solve the issue and fortunately managed to fix it. That is the only reason that Aire Serv did not do work for us. I will absolutely use Aire Serv the next time we need anything and highly recommen

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"Alpine heating did an excellent job, great customer service, and the price was very comparable, even saved me a few dollars. Will definitely call them for all my heating and cooling needs."

"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
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We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business

"Guy that came out said that it was an issue of the boiler not having enough water. He turned the valve to force water to it and and ended making a mess in my basement floor of black gunk water that I had to clean up. Idk if that was necessarily the issue, he said that’s all it was and nothing else needs to be done. He didn’t provide any type of explanation as to why it wasn’t getting enough water when turned on as this is something that should be self regulated, not something I should have to monitor anytime I turn my heat on. I won’t even necessarily know if this is the case and it’s fixed until fall rolls around again and we need heat, as it is now warming up. I hope that he was correct but quite pessimistic, and felt that a more thorough check should of been done."

"No complaints. Professional, On Time, Removed all old materials and all this was done by very experienced installers. From sales to installation this was easy and painless and at a fair price. Would recommend to anyone.
kout Dr
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"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

"Product was what we needed. No pressure to buy. Come to the home, makes recomendations, and you have 3 days to turn down, if you rethink your acceptance. We even had a sale paper get us about $750 off after we accepted the terms and Sears honored this. Great way to save more. The Craftsmen did a very good job. The system was removed and new one installed in 5 hours. That was furnace and heat pump. Crew size was about 3-1/2. Very Pleased. Wife is real happy."