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"This company feels pretty predatory. They showed up to our house unsolicited, and spent two hours trying to sell us windows on the spot. They insisted on offering us financing, without just quoting the price of each window itself. Their knowledge level was impressive and their sales pitch was really thorough. But it felt like they were just trying to make a buck and didnâ t care about us as homeowners making a smart decision."

"The lack of experience in home renovations and product knowledge as well as the failure of the company to train their employees caused this project to be delayed significantly. This company does not provide realistic expectations for customers or subcontractors and there are communication problems from YHIC to subcontractors and YHIC to customers. This company cannot hold employees. Your best bet is to find a different company or find your own subcontractors and manage it yourself. Took 3 months to complete after I was told it would take 2 days. Called the scheduling department for an appointment, the majority of lines from that department were disconnected from service. nobody had oversight on our project Had to take time out of my day to go into the warehouse to schedule someone to come out and finish my project after the correct items came in (they ordered the wrong things, had 3 people check the order and still got it wrong)"

"Did not start yet will be in November "

"We had a small but difficult flat roof that was in very bad shape, and we could not find anyone with the skill who could or would take on this job. CCX was recommended to us, and they responded quickly with politeness and friendliness. They definitely have the ability to do all kinds of roofing and do it well. Remington and the office staff are lovely people. Their team worked us into their schedule and saved our historic, old building!"

"He worked with us to pick the best option. When the install date arrived it was snowing heavily. He called and asked if we preferred to delay (but said he'd be right over if we wanted the appointment). We rescheduled for two days later when it was snowing lightly. He called again to ask if we wanted him to come and we said, "sure". He was very careful not to track in snow even though he had to make several trips in and out. When he left the installation was professionally done and we were impressed that the area was cleaner than when he arrived."

"This is a revised review from a previous experience when the gutters were not as clean as we had hoped for and we were quite disappointed with the service. After writing my review on Angie's List Samantha Kay contacted me personally and apologized for the experience we had had. She sent the technician out again, at no cost to us to re-do the work. This time the gutters were sparkling clean! I very much appreciated Samantha's candid and sincere response to our review and the ownership she took for not delivering on the service she would expect herself. Her response and the fact they used the opportunity to improve on their service was great. That is not easy to find these days and I will definitely use their services again."

"I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority. We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point. My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company. Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract. Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked. Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices. The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose. We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course. After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution. After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella. I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home. Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES? AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS. DO NOT SUPPORT THIS BUSINESS!!!"