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"very professional and courteous"

"Great! Person assigned was on time and very nice."

"LOBO CONTRUCTION, AND THE OWNER, MARCO NAJERA, ARE DISHONEST! RUN AWAY, FAST!! In June, 2019 Marco Najera, the owner of Lobo Construction, LLC, knocked on my door and told me that he could get my insurance to pay for a new roof. My roof was a little worn, BUT WAS NOT LEAKING ANYWHERE. Marco assured me that I would only pay my deductible and I would receive a brand-new, high quality roof. Even before the job was complete I had some concerns about the shingles and flashing around my chimney, but Marco assured me not to worry. He said he would make sure the job was done properly, and if there were any issues, I HAD A 10 YEAR WARRANTY! They replaced the roof and the gutters and I thought I was all set for the future. In February, 2020 the roof developed a leak. (Marco claims from ice backing up under the shingles) After contacting Marco he sent someone out to repair and fix the leak. I still had to pay for fixing the drywall inside where the leak occurred. Problem solved... WRONG! In December, 2020 the roof started leaking IN THE EXACT SAME PLACE AGAIN. In 40 years I had never had a roof leak until Lobo replaced it! I called again and left word for Marco. Now Marco is incognito and won't return calls. I was then told by Jeremy Ball, the office manager in Idaho Falls, that they didn't have a crew in Idaho any longer and they were NOT LIABLE FOR THE REPAIR! They claim that they can't be held responsible for damage caused by natural occurrences like ice. ISN'T THAT WHY YOU HAVE A ROOF TO BEGIN WITH?!! SAVE YOUR TIME AND ESPECIALLY YOUR MONEY AND FIND SOMEONE THAT IS HONEST AND RELIABLE!"

"I am a 100% disabled veteran on a fixed income. After being discharged from the military, the home my wife and I purchased had asbestos siding, and since we had small children, siding was our top priority. We chose DaBella because of the values and ethics the company preached that they held. Including the salesman telling us everything they use was made in America "to the nail." Additionally, the training and minimal experience requirement of "their" crews was another heavily highlighted talking point. My wife and I are both veterans, so we thought the $67000 price tag would be worth supporting this company. Unfortunately, the company did not display the values and ethics it preached from the time we signed the contract. Our home was halfway completed in the wrong color (one shade off) before the installers realized the mistake. At the time, the General Manager (GM) at the Idaho Falls office insisted they finish the job in the wrong color before negotiating prices. His initial pitch was a $2000 discount for doing the job in the wrong color. The issue was eventually negotiated to something I felt neither party was happy with, but it worked. Two short years after installing the siding in July 2024, I noticed some issues with the caulk, peeling and cracking all around the house and windows. After a brief walk around my home, I saw the problem was widespread. After a few days of hassle with the customer service office and speaking to a manager in the Dallas customer service office, my complaint was upgraded to the highest level and sent to the Idaho Falls offices. The Idaho Falls office (now under a new GM from the installation) sent the original crew to inspect their own work, which seems absurd from my perspective. However, after I raised concerns about this, the office GM showed up to walk around with me himself and "hear" my concerns and issues with the siding. He pointed out installation errors in several areas from the advertised 7-year minimum experience crews who participated in advertised special-caulking schools. Objectively speaking, it seems okay at DaBella to rush $67000 contracts; I didn't work as hard for my money, I suppose. We ended the interaction with a plan to have a third-party James Hardie representative inspect the siding and make recommendations. The plan was to correct the recommendations. Since the caulk shouldn't fail two years after the installation, as a homeowner, I have concerns for the project as a whole and any damage that the faulty caulk may have caused. Having a third-party inspection is the appropriate course. After a week, I hadn't heard anything from the GM and followed up. I was informed that James Hardie blamed the caulk company, and they saw no reason to come out. I asked the GM to call me so I could better understand what the plan was going forward. After all, it is my home, and businesses should speak to me before making decisions. He never called. I gave the GM two more weeks to call with a solution, but I am still waiting to hear a reasonable solution. After giving the GM THREE weeks to contact me with a solution, I had heard nothing from DaBella. I called on 28AUG2024 and spoke with the project manager. After a short conversation, it became clear that there had not been an in-depth conversation between the project manager and the GM about correcting the issues at my home. Both the Idaho Falls office and the Dallas call center refused to give me the regional manager's contact information. This leaves me wondering, WHO IS HOLDING THE IDAHO FALLS OFFICE ACCOUNTABLE TO THE STANDARDS DABELLAS ADVERTISES? AFTER ALMOST A MONTH OF PATIENCE AND UNDERSTANDING, I FIND MYSELF WRITING REVIEWS AS A WARNING TO OTHERS. DO NOT SUPPORT THIS BUSINESS!!!"