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A washing machine should drain the water used during its cycle through a drainpipe and out through the house’s plumbing. This is the same plumbing that sinks and shower drains run to, and if the U-bend is installed correctly, it shouldn’t smell. The total drainage from the house is then integrated into the city sewer system or, if you’re in the country, dispersed into a septic tank.

There are several common signs that your main sewer line may be clogged. Key indicators include multiple fixtures in your home draining slowly, gurgling sounds coming from drains or toilets, and water backing up into showers, sinks, or toilets. You might also notice water backing up from the plumbing system's drain cleanout, water in your basement drain, or unexplained wet patches on your lawn. Foul odors, such as the smell of raw sewage or rotten eggs, are another common symptom. The most reliable way to confirm a main sewer line clog is to hire a professional plumber to perform a camera inspection.

If you try a drain snake and various DIY methods for unclogging drains to no avail, bring in a professional plumber to assess the situation. Also, if multiple drains in your home are backing up or you smell sewage, a visit from a plumber is best. You can expect your drain cleaning costs to fall around $250, and this can include an assessment of what’s caught in your plumbing and if there’s a larger, underlying problem. You should also consider calling a pro if you need to snake a toilet, as DIYing this could lead to a cracked fixture.

If the drain is frozen, the pipes connecting to the washing machine are likely frozen. If the hot water trick doesn’t also unfreeze the washing machine pipes, you can gently apply heat with a hair dryer on the lowest setting. Start at the end of the pipe closest to the faucet to prevent pressure from building in the pipes, and make sure the faucet is open to drain the water as it melts.