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"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"The Electrician was top notch all the way. Everyone was very knowledgeable and understood their job. Well the price was right and the work was outstanding."

"I contacted Thomas Built to see if they could construct a fireplace mantle and surround for us. Terry came out did some measuring and gave us a quote. We worked on fine tuning things and waited until they had a break in their major projects. Terry returned for final measurements after we had granite tiles laid. The fireplace was built and delivered within three days. My husband stained it and installed it to save on the cost. Couldn't be happier with the final project. It does take some flexibility to work with Thomas Built when a project is this small, but it's well worth it."

"I contacted Mr. Franklin for what I thought was regular maintenance. I had never had the septic pumped before and was unsure where the tank was located as there were no visible indication of the piping. Mr. Franklin poked around but could not locate the piping so he contacted the County Health Department and obtained a copy of the blue print outlining the location of the septic tank. Turns out the line was inactive and the tank did not need to be pumped. After all the trouble Mr. Franklin went through between the drive out here, the hour he spent poking around trying to find the septic tank and waiting for the county to call back, he refused to accept any money from me. He would not even accept a trip charge. In a world were honesty just doesn't seem to exist anymore, it is so good to know that there are still trustworthy businesses out there! Mr. Franklin's knowledge of what to look for toppled with the time he took just to educate me is just priceless! I wish all businesses was like Franklin Septic!"

"Very well. I was skeptical at first but Mr Miller put me at ease by sending his information and was very transparent. He said he would be at the location at a specific time, and was. Mr. Miller did a great job staining and keeping me informed of his progress through sending pictures and calling me. I would highly recommend him to anyone and will be using him again for my future projects."

"Nick was my contact, he was great. The technicians who did the work, Taylor and Tim were also great, and professional. They all had the knowledge and experience to do the job quickly and efficiently."

"Did not put electrical outlets and switches back on wall that was treated which caused inspection failure. Would not come back to finish, said they can?t touch electrical but they took it off. Made no effort to rectify."

"We signed with Premier home pros on May 14, 2025, for what was promised to be a 2-3 day, shower remodel. Instead, it turned into an 8 week ordeal with repeated return trips, broken promises, and mounting frustration. Nothing went right. Only after contacting the corporate office, did the local franchise agree to provide the promised pivot door at no cost. The installed shower pan was not level and flexed under foot. They had to cut out the initial shower pan and replace it with a new shower pan. The window kit had to be installed numerous times before they were able to accomplish its installation in a way that looked professional. Even their own, Field Manager could not believe the poor job that was initially done. It ended up being the most painful experience of dealing with a company in my 73 years of life. If you hire them, you best get everything in writing because their word means nothing."

"They quoted one price and charged me another. Then they didn't get the stains out. Now I have to rent a steam cleaner."