Get matched with top ge appliance repair pros in Dallas, GA

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"They did an outstanding and prompt with the appointment, came within 2 hours of my call. My refrigerator was sown, didn't lose any food, didn't have a mess, they cleaned up behind themselves and it couldn't be any nicer, friendly or more professional."

"Service provider stated that she will charge $800 for her labor and be able to complete the work agreed to from 3/14/24 to 3/15/24 but was unable to complete the job. The job included soundproofing the open basement ceiling areas, finishing/ enclosing the ceiling with drywall and molding and installing panel doors in laundry area in basement as well as put plywood/ drywall to enclose open space next to the basement laundry area. She worked on the ceiling part on 3/14, 3/15 and 3/18 instead. She send a message at 9:32pm on 3/18 saying “I can’t do any more”. She then got upset when we questioned the botched workmanship in the ceiling which was incomplete and left in a haste without discussing anything else with us. She did not say anything about paying her, fixing the damaged HVAC hose, cleaning the areas she worked in or if she will come back to complete the job verbally. Instead she threatened to put a lien on our home. She damaged part of the HVAC airflow as well as totally left the floors full of debris. As well as left the adjourning bedroom unclean and full of left over building supplies. The job was not completed and it looks totally botched. We would like to have the HVAC hose that she damaged repaired or replaced as it may be disrupting airflow and in turn possible raise our heat bill in the meantime. We would like to be partially charged or not charged at all for this job as it has not only totally inconvenienced us, it was botched and also incomplete. This job will need to be totally redone and I paid for building supplies which was in access to $1000 which I would like to be reimbursed for. We would also like to have the area that is now filthy and scattered with debris and the building supplies used cleaned."