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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"They did such an amazing job! They were able to complete everything in one day and made the process so smooth for us!"

"Allen was great putting together my home gym. Great guy with a lot of experience in everything required in a home including electrical and plumbing. I will definitely be referring him to my neighbors."

"The job was completed on time and there were no hidden costs."

"Absolutely incredible service in a timely manner. I cannot thank Russ enough for the one on one service and being HONEST. I’ve had him out to do a complete ac system replaced and now water heater. Thanks for always being fair and getting the job done right. Keep it up! Will W"

"I am not able to locate my review, so here it is again from August 2022. QUOTE The technician showed up on a Tuesday and made a comment to the effect that he did not want to replace the Thermocoupler Sensor. He lit the Pilot Light and asked for his fee and left. After he left, within minutes the burner cycled off and the pilot light went out. I called the office and was told that he would return on Friday. We proceeded to light the Pilot and allow the burner to cycle through heating the water. He did not show up, he stated that he was not informed when he called back on Monday. He scheduled a time to come by on Tuesday. He arrived and stated that he was instructed to change out the Gas Control Valve. It failed to fix the problem he was unsuccessful to get the Pilot Light to light. Worst part was that he managed to break the original valve so that could not be re-installed. He said that he would need to get to the office but will be in touch. So then, we have NO hot water at all and my Grandkids were visiting, so no hot water for their baths. Wednesday we were contacted and were told that we would need a new water heater for an estimated cost of $1,800.00 and they would not continue in any way to attempt fixing the water heater. We told them to leave our house. We then contacted Okaloosa Gas District, who sent a technician out the same day. The technician came in and checked the water heater out. He then, in short order, proceeded to replace the Thermocoupler Sensor, lit the Pilot Light and watched for three cycles of the burner heating the water. The Pilot Light remained lit and they guaranteed that they would return if it failed again. After checking the water heater over, they stated that the unit was in great working order and would not to be replaced anytime soon. Willingham sent me a bill for the unnecessary part after they broke the original, charging me labor for the technician to break the original part and still did not have a working water heater. We will pay the bill just to end relations with them. We will never call them again or recommend them to anyone for anything. The worst thing was that someone in the office instructed the technician, who stated this to us, that the Gas Control Valve was the part requiring replacement without having seen the water heater. UNQUOTE"

"I strongly caution anyone considering Peaden Air Conditioning, Plumbing, and Electrical to explore other options. If I could give a 0 star review, we would. We engaged Peaden for over five different services, and in every instance, the work was plagued with issues requiring multiple technicians to return and correct their own mistakes. In several cases, Peaden was ultimately unable to resolve the problems, forcing us to hire other licensed contractors at our own expense to complete the work properly. Their back office operations are equally disorganized and unprofessional. Peaden consistently failed to adhere to their own agreements, making billing and scheduling unnecessarily difficult. In one instance, they proposed a solution that we accepted, only to later attempt to unilaterally change the terms of the legally binding written agreement when the test results did not align with their expectations. On another occasion, they charged our credit card without authorization for a job that had not yet been completed. Communication was a constant struggle—we had to follow up repeatedly just to obtain basic information, only to be met with unfulfilled promises and a complete lack of accountability. Peaden frequently claims that customer satisfaction is their top priority and assures clients that they will make things right. However, these assurances are meaningless when the company lacks the competence to effectively resolve the very problems they create. Their repeated failures demonstrated an inability to deliver quality service, rendering their promises empty. Furthermore, despite explicitly instructing Peaden that they were no longer permitted on our property, they sent a contractor months after a job was completed to "touch up" paint. Given their history of subpar work, this appeared to be yet another attempt to address deficiencies they had failed to correct the first time—without our consent. Considering the repeated issues, wasted time, and additional expenses incurred due to their incompetence, I cannot, in good conscience, recommend Peaden to anyone. A professional company should stand behind its work, honor agreements, and respect customer directives—unfortunately, Peaden has demonstrated the opposite at every turn."