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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Jack was great, communicative, and went the extra mile to ensure we were taken care."

"It was excellent. They were very attentive. They came on time. They finished what they said they're going to do. Overall, it was a great experience."

"I urgently recommend anyone considering Dry Wizard to think twice. Our experience has been terrible, extremely costly, and is ending in a lawsuit! We hired DryWizard in the summer of 2023 right after we got flooded from hurricane Idalia. We were promised to be back into our house 3 months after that. 3+ months later, the job wasn't even halfway done. No end was in sight. Workers would come intermittently if at all. Promises were made and then broken. Once we understood that our family just would not move back into our home for the next few months, we had to fire Dry Wizard and rely on a different, much more professional construction company who finally finished our home. Under Dry Wizard's watch, we got some furniture destroyed, 2 electric glass mirrors broken, countless jobs had to be redone at great cost (baseboards, painting, drywall), the site was always left like a bomb went off, the AC pipe was reinstalled the wrong way and we had to have a service call to fix. We were charged for items that had never been done. We were grossly overcharged ($8,800 for terrazzo refinishing when it cost us $2,500 to refinish by the exact same subcontractor they were going to hire). After firing them they sent us an invoice that is just not accurate (at best), and almost fraudulent. Further, our 10th year anniversary gift was stolen from our home (our fault; we shouldn't have left it there). But mainly, if we didn't fire Dry Wizard, we would never had been back into our home! This is Dry Wizard's problem. They take on a job that they just don't have the manpower to finish. They hire the worst temp workers. And the construction work is absolutely sub par. We are sorry we hired them in the first place, and we urge everyone reading this to proceed carefully with this fraudulent company."

"We signed a contract with Sunbelt in February and paid half the cost upfront. After that, the experience quickly went downhill. Our main points of contact were two of Ben George’s assistants, who eventually just stopped responding altogether. After being ignored for over a month, we had to go back to Ben George, the sales manager, who was just as unhelpful and unwilling to take responsibility. Sunbelt measured the house four separate times, then suddenly claimed their measurements were off by 20%—which is the equivalent of missing an entire wall. That excuse simply isn’t believable. After weeks of delays, they told us they would not honor the signed contract or do the job unless we agreed to pay more. In the end, we asked for our money back because the hassle and cost of pursuing it further just wasn’t worth it. Sunbelt, and especially Ben George, do not honor their agreements, do not communicate professionally, and can not be trusted. Stay away."

"If you want to be charged 40% more for a job. Have a sales guy jot leave your home until you say yes or call police. This is your company. This is the worst company of all time. Whoever respinds to google reviwes. Good job"

"They got out there and had the job completed within a few hours or my original call! I was extremely happy with the window repair service and will definitely use them again."