"Thank you for taking the time to write this review. After looking into your project notes I noticed that you are the second homeowner of this house since working with POWER, and not the original homeowners that partnered with us. While it is true that our warranty is transferable - when giving it to the next homeowner the Lifetime Limited Warranty coverage is subject to different terms and conditions outlined in our warranty document. Unfortunately as the second homeowner our warranty doesn’t cover severe weather conditions that damage our products. While we can try and work with you to meet at a fair agreement given the unfortunate circumstances we can’t completely cover it under warranty. If you have any other questions regarding this matter please contact our Customer Support team at (888) 736-6335, option 2 at the prompt."

"Thank you for taking the time to write this review. We apologize for any undue frustration you’ve experienced during your project and will work with you to resolve all of your concerns as quickly as possible. In reviewing your profile, we can see that we have been in touch with you in regards to your concerns and trying to resolve them. At this time, in order to move forward with the resolution process we are waiting for you to contact us. This will allow us to move forward with the resolution process which we are confident will address all of your concerns. At your earliest please contact our Service Department with the information we discussed so that we can best serve you. You can contact them at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to write about your experience. We sincerely apologize for any undue frustrations this may have caused you. This is certainly not the type of feeling that we intend to leave our customers with. Please email [email protected] with your contact phone number and home address so that we may identify your profile in our system and attempt to resolve your concerns. This will allow us to gain additional information about your project and best serve you."

"Thank you for taking the time to write this review. We sincerely apologize for any inconvenience this may have caused you. This is certainly not the type of feeling that we intend to leave customers with and we’d like to look into your concerns further in order to best serve you, we attempted to identify your profile within our system by utilizing the address that you shared with this Angi review. We were unable to find any project in our system tied to this address. Please email [email protected] with your contact phone number and home address so that we may identify your profile in our system and look into your concerns."

"Hi, thank you for taking the time to write this review. We apologize for any inconvenience caused while working with us recently. We take great pride in providing quality products to homeowners like you. As you experienced in the past, we stand behind our products, honor our warranties, and remain true to our customer bill of rights. Our manufacturing partners are still working through some of the difficult circumstances brought on by the pandemic and current economic situation, resulting in longer-than-expected delivery timelines for products. We are working aggressively with them to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience, we sincerely apologize. We take our service promise seriously and we will reach out to you as soon as we have everything needed to repair your windows."

"Thank you for taking the time to write this review. We apologize for any undue frustrations caused throughout your project. Some projects require some preparation from the homeowner. The preparations required from the homeowner, and the area’s we are responsible for are verbally communicated and reflected in the contract. We also go over proper preparation guidelines to best avoid an unwanted mess. Since this mess falls out of our range of responsibility the best we can do with the bandwidth we have is advice you down a solution path that you can handle independently. If you have any further questions in regards to this, please feel free to call our Customer Service team at 888-736-6335, option 4 when prompted."

"We are truly sorry to hear this happened and appreciate your concern. We agree that scheduling mishaps are frustrating and we know your time is valuable. Occasionally we run into scheduling snafus when reps have an unexpected emergency or call in sick or experience issues on the road, and we can’t find a nearby replacement. We’d be more than happy to send one of our reps back to your home. To reschedule, please reach out to us at [email protected] or call us at 888-736-6335, option 4. We hope you understand!"

"Thank you for taking the time to leave such positive words. As one of the largest home remodelers in the country, it is our mission to provide a stellar experience for every one of our customers. We set high standards for our team and we love hearing that they made the grade. We hope you consider us for future projects, and remember if you ever have any questions about your project, just give us a call!"

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our service promise very seriously and we are glad that since the time of this review we were able to get in contact with you and resolve all of your outstanding concerns to your satisfaction with your project. Regarding the timeline of your project, unfortunately our manufacturing partners are still working through some of the difficult circumstances brought on upon us by the pandemic and current economic situation, resulting in longer than expected deliveries for products. We are working aggressively with our manufacturing partners to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience we sincerely apologize. After looking into the details of your project, we can see that a service appointment was scheduled for you 8/4 to resolve your outstanding concerns. While we regret any inconvenience that you experienced during your project, we are glad that we were able to address all of your concerns with follow-up service visits. If you have any additional questions please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."

"Thank you for taking the time to write this review. We apologize for any undue frustration caused throughout your remodeling process, as this is certainly never our intent. After looking in your project notes we noticed that we’ve made at least three efforts to try and get in contact with you and left voicemails after each attempt. Please reach back out to us at your earliest convenience so that we can try and resolve your outstanding concerns as soon as possible. You can reach out to our Customer Care team at (888) 736-6335, option 4 at the prompt."

"Thank you for taking a moment to share feedback on your recent experience with us. We sincerely apologize to hear our installation left your home in the state they did. This is not representative of the service promise and is completely unacceptable. While locating your profile, we can see that we came out for a service appointment to clean up any debris and did a final sweep of the home. We are also sharing the context of your review with management in your local office so that this can be addressed internally. This level of service and communication are well beneath our standards. If you have any further questions or concerns, please feel free to contact our Customer Care team at 888-736-6335, option 4 when prompted."

"Thank you for taking the time to write this review. We apologize for any undue frustration you’ve experienced during your project and will work with you to resolve all of your concerns as quickly as possible. In reviewing your profile, we can see that we have been in touch with you multiple times in regards to your concerns and trying to resolve them. At this time, in order to move forward with the resolution process we are waiting for you to contact us with the information we requested. This will allow us to move forward with the resolution process that we discussed which we are confident will address all of your concerns. At your earliest please contact our Warranty Service team with the information we discussed so that we can best serve you. You can contact them at 888-736-6335, option 2 when prompted."

"Thank you for taking the time to review your experience. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We take our service promise very seriously and we are glad that since the time of this review we were able to run a service appointment at your home to resolve all of your outstanding concerns to your satisfaction with your project. Unfortunately, because of raw material shortages, labor shortages and logistical constraints that both our manufacturer and their suppliers are experiencing, lead times on manufactured parts have extended beyond what we are typically accustom to. Furthermore, these lead times are rarely consistent and can make predicting completion dates for a particular order very difficult. We are working aggressively with our manufacturing partners to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience we sincerely apologize. If you have any additional questions please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."