Get matched with top stone countertop pros in North Fort Myers, FL

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Mowed my yard every week in the dry season, so short, they broke multiple sprinkler heads. Rainy season comes and they hardly showed. Main reason for hiring this service was for the shrub maintenance that was included, that only happened 2 maybe 3 times in an 8 month period and that only happened because I had to reach out and ask when they were coming to service. Their administration specifically HALEY -- extremely unprofessional, doesn't care about the customer, talks over you from a speaker phone and repeats herself without solving issues. They said I was a problem client because I continued to ask when services would be provided. Then they advised they would LOVE TO CONTINUE servicing my lawn. So I agreed, then they didn't show for 3wks, never returned any of my calls or texts and when I called and finally got through to Haley, she advised ..."oh your file says we re not servicing you any longer". UNPROFESSIONAL - UNRELIABLE - UNCOMMITTED - TAKERS NOT WORKERS - AVOID!"

"I would hire this company again.. Very thorough and helpful"

"People often ask what makes great contractor? A great contractor will respond and show up when they say, will tell you what to expect and deliver the same. Will do quality work and conduct themselves professionally. Will go above and beyond when an issue comes up. Will not nickel and dime you. Complete project in a timely manner and clean up after themselves daily. With that said, Maple Fl exceeded every expectation. Lewis and crew are a hard working team and take their time to do it right the first time. How refreshing to work such a professional team. I am proud to recommend them to friends, family and anyone needing paver, landscaping, sod. Use this group with confidence and receive a product you can be proud of. It has been a pleasure doing business with them and can’t wait for my next project. Thank you Maple Fl."

"They gave me a great quote and came out the very next day and completed the job replacing all my old mulch and weed barrier as well as edging. They even cleaned up my palm trees. It all looks great."

"Outstanding work! I highly recommend them."

"Started off Great! They called everyday to follow up on progress. After receiving 80% of money, Calls stopped, Actually they avoided calls for weeks not knowing what was going on. Lot's of promises and not finished 4 months later. We own a Small 670 sq ft home. They promised it would be complete in 3 -4 weeks. They threw away household items, and have left 22+ items unfinished. 4 months later still not finished. Would never recommend."

"We had to recently renovate our kitchen. We came across S & W Kitchens and met with their residential interior designer, Aaron Williamson. He was professional, knowledgeable and experienced and immediately understood our expectations and vision. He was there through the whole process from design to completion. We appreciate his meticulousness and commitment and thank him for giving us our dream kitchen!"

"Very professional job and the price the best in market!!"