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"The owner came right on time. He cleaned my 7x9 area rug and the carpet on my stairs. He did a great job!"

"Office staff, as well as the technician on site, were polite and efficient. In addition to the great job on cleaning my carpets, the technician did an outstanding job on cleaning the grout surrounding our tile. It looks brand new! Terrific job at reasonable prices. I highly recommend Pro Clean!"

"I am very proud with the work that was preformed in my home. They were on time. All the employees were professional and very kind and well mannered. Vicki herself was very professional and knowledgeable. Knew all the tricks to remove the stains that were caused from my children. Would highly recommend them to anyone in need of any carpet or fabric cleaning."

"Beautifully. Crew arrived on time, worked steadily and did an excellent job. They also did a number of extras--they cleaned the mailbox, front porch, and cleaned mold off the garage doors. I couldn't be more pleased. I'd be happy to recommend this company to anyone. They are friendly, professional, thorough, and a pleasure to deal with."

"Very thorough and professional⠦⠦.I will be using them for a monthly cleaning service!"

"It was excellent! They were on time, did more than what was said on the contract, and did excellent job."

"Very thorough in the cleaning. The staff and management that I had contact with were professional and friendly. I highly recommended American Maids."

"Don from Spectrum came over the day before to give me a solid quote for approximately 750 sq feet of wall space. I already had the paint although I needed more and he let me know exactly how much I was going to need. The next day he came and started the job and finished it the same day. Don may be the nicest man I've ever met and was so courteous and clean. He was a pleasure to be around and was very informative in other things that I needed done. I will be seeking him out again to do some ceiling work for me. You can not go wrong with him."

"This is a modified copy of letter I sent to Groupon:
The owner called around 8:15 AM to insure that I would be there at 9 AM.  I told her that our appointment was not until 11 AM according to my calendar notation.  She disagreed but said she would try to switch with her 12:30 appt.  Called back
and told me should could not switch but that she could put me at about 3:30 PM.  I said NO to that time.  I told her to come at 9 and I'd try to be ready.
When I have had housekeepers in the past on regular basis or trying them out, I 'strip' the bathrooms so that countertops are empty, tubs/showers are empty, etc.  In other words no time is wasted lifting and replacing.  Same in kitchen for any portable items that are not plugged.
First, I would delight in sending you pictures of what didn't happen as I discovered relatively quickly.  Pictures available of: one side of kitchen sink may have been cleaned but other side definitely wasn't so I began there; then noted marks on the kitchen counter where it had been wiped but either not with clean rag or cleaning liquid showed up dry; looked at top of countertop
microwave and countertop wine cooler to find those not even dusted; range top and knobs swiped at thus I took apart and cleaned; no attempt to wipe out interior of microwaves so I placed cups of water in them, brought to boiling, and a few minutes later had cleaned interiors of microwaves; floor area where my husband preps food and dog drools plus area around it not cleaned as food particles can be seen on floor; waste basket with lid that stands on floor not wiped down and when moved dog hair clump behind it [so ended up vacuuming with a portable vacuum to get all floor and floor crevices in kitchen, under kitchen table [dog hair], and under portable island [dog hair, etc]. There was no way that a stand up vacuum alone should have been used for this job as it missed too much. 
Next, to the master bath where I had planned to put back everything I had put on our bed. First thing I noted on the tiles was again the marks made I guess by a wet mop and mark maybe by a tennis shoe or something.  Dog followed me in and first
thing I noted was that his paws left marks then realized my shoes were leaving marks.  There was a film on the entire
bathroom floor.  Noted ring marks from something on the one sink counter so ended up re-cleaning the bathroom and
scrubbing floor then immediately drying floor to get film gone.
Picture of kitchen rug shows apparently no attempt made to vacuum it as it is flat with embedded dog hair. 
That is when I decided to check under the kitchen table and found dog hair there as well as under kitchen island. 
So steamed the kitchen and family room floors that were to have been vacuumed and wet mopped.  Absolutely
dirty  steam pads resulted - pictures of those also along with some of cleaning cloths that need to be washed.  One of shots is of toilet water after I had switched in the family room to a wet mop and bucket due to my back issues. The picture of the dirty bucket water dumped into the toilet doesn't do the darkness of the dirty water justice. At the same time I was dumping the water, I noted the dog hair around the toilet bowl and paper holder.
Owner is a very nice young woman but needs basic cleaning techniques.  I used to have a couple who cleaned for 2 hours; the husband tackled the bathrooms while the wife did the kitchen then they did 3 of the 4 bedrooms, living room, dining room, and family room.  Sometimes in cooler weather I'd have them switch off some of the rooms to do the screened porch.  They worked solidly for the 2 hours.
When I went to hand the Groupon Coupon to owner, I realized that I had written the date and time I made the appointment on it PLUS the date and time of the appt: July 3, 11 AM.  Wish I had paid attention before she left to what I found after.   I was cleaning other parts of the house and garage and folding wash while I thought the requested areas were being cleaned. 


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"Work went good it was a really good job"