Pro Clean Restoration & Cleaning logoApproved Pro
Approved Pro

Pro Clean Restoration & Cleaning

Carpet Cleaning, Water or Storm Damage Restoration, Fire or Smoke Damage Restoration,

About us

Pro Clean Restoration & Cleaning is locally owned and operated. We are the area's most awarded service company. The Better Business Bureau named us the winner of their "Marketplace Ethics Award" three times in 2009, 2012 and 2015. We are in the Pensacola News Journal Best of the Bay Business Hall of Fame and have won the Best Carpet Cleaner award in 2011, 2012, 2013, 2014, 2015 2016, 2017,2018, 2019, 2020, 2021, 2022 and 2023! We were named by the Pensacola Chamber of Commerce as their Small Business of the Month in June 2016 and October 2008. In 2008 we were the Affiliate of the Year with the Pensacola Association of Realtors and we are an Angie's List Super Service award winner in 2015 and 2016. We care about our customers and we call each customer a couple of days after the job to ensure 100% satisfaction. If you are not 100% satisfied, we will come back out to fix any problems and if, after the service call, you are not happy, we will refund your money. We have happy customers and we'd love to show you our award-winning service.

Business highlights

Eco Friendly
Family owned & operated
Emergency services offered
35 years of experience

Services we offer

Carpet, Upholstery, & Drapery Cleaning. Oriental Rug Cleaning, Water Damage Restoration, Fire, & Smoke Damage Restoration. Odor Removal. Mold Remediation, Rebuild and Remodel Homes, Fabric Protection. Natural Stone Polishing and Restoration

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.779 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
5%
2
0%
1
3%

Filter reviews by service

Showing 1-25 of 79 reviews
Candy S.
Nov 2023
4.0
Carpet Cleaning
Yes, I recommend this pro
They did a good job. The service man was friendly and professional.

Taylor L.
Nov 2020
5.0
Carpet Cleaning, Water or Storm Damage Restoration + 4 more
Yes, I recommend this pro
Whole process was very easy, Proclean was able to walk me through things step by step over the phone and were incredibly helpful throughout the entire process. Super easy and will hire again if needed!

Briana S.
Nov 2020
5.0
Carpet Cleaning, Floor Cleaning and Waxing
Yes, I recommend this pro
$30,000
Office staff, as well as the technician on site, were polite and efficient. In addition to the great job on cleaning my carpets, the technician did an outstanding job on cleaning the grout surrounding our tile. It looks brand new! Terrific job at reasonable prices. I highly recommend Pro Clean!

Ken C.
Sep 2019
1.0
Carpet Cleaning
They never got back with me
Response from

"I do apologize on behalf of ProClean, we never received your request on getting a quote on the services that you needed done. But if you still would like to have a quote done please feel free to give us a call at 850-484-8500! And once again we do apologize for never getting back with you!!"


Charles H.
Oct 2017
5.0
Carpet Cleaning
Yes, I recommend this pro
$37,500
The carpets look great. I am really pleased. The house was left with a nice fresh smell. I rated a B on responsiveness and punctuality because the cleaning was scheduled a month in advance and the day before the cleaning they rescheduled the cleaning to another day. Then the serviceman came 1 to 2 hours earlier than scheduled. Since we were not living in the house, we had to scramble to get out to the house to meet the serviceman and give him access. Overall I am very pleased with the result and will hire them again the next time I need carpets or tile cleaned. The price was a bargain for the amount of carpet cleaned and the result.

Debra G.
Oct 2017
5.0
Interior Design and Decorating
Yes, I recommend this pro
I paid them. So, it must have gone well?!

Jean C.
Oct 2017
5.0
Carpet Cleaning, Water or Storm Damage Restoration + 2 more
Yes, I recommend this pro
$27,000
Very well.

Judith H.
Oct 2017
5.0
Carpet Cleaning
Yes, I recommend this pro
$30,000
..

Randy D.
Sep 2017
5.0
Carpet Cleaning, Ceramic Tile Service
Yes, I recommend this pro
The technician, Daniel, did an excellent job. He was polite, professional, thorough and responsive. The tile and grout look like new and the carpet, which is older, looks, smells and feels clean. Will definitely use this company again.

Charles H.
Aug 2017
5.0
Ceramic Tile Service
Yes, I recommend this pro
$37,500
Like the invoice says "WOW". I was amazed. It looks like new tile and grout and the house smells fresher. I consider the price a bargain for the results.

Brian J.
Jul 2017
5.0
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 6 more
Yes, I recommend this pro
It was a very long process, but it did get done and done well. A couple of things I needed to have looked at again and they took care of it at no extra charge. Everyone involved was professional and easy to work with.

Don C.
Jun 2017
4.0
Carpet Cleaning
Yes, I recommend this pro
$38,400
The technician was efficient and professional. The office did not advise me in advance of a 3 percent charge for the usage of a credit card to pay for the service. The office staff did not respond to multiple requests to confirm in writing the cost of the service. They did send an email to confirm the date and time of the scheduled appointment. The quoted price provided by the office did not mention the extra cost per square foot for a disinfectant to be added to the cleaning solution. I added this at the time of the cleaning because the previous owners had three dogs. Be sure to ask for all the costs up front.
Response from

"It seems as though Mr. [Member Name Removed] is a bit confused. We did not charge him [Member Information Removed]% for using a credit card and we have never charged anyone for that. We did give him a 10% senior discount. It took a while to answer his questions via email because his questions were vague. His first email question was, "How much do you charge to clean 1000 sq. ft?" I personally answered him and I had to ask,"What do you need cleaned, carpet? tile? natural stone, etc.?" As far as charging more, when the technicians gets to the home we ask if the client has any special needs such as odor, urine, smoke, etc. and if they do, we offer additional services. In this case the previous owners had dogs so we asked if the client if he would like a sanitizer? That is an additional service and just like fiber protector or any other additional service is added at the time according to the wishes of the client. This is common business practice that every good service company offers clients. We are glad that Mr. [Member Name Removed] was impressed with the technicians professionalism and efficiency and we are sorry for any misunderstanding."


Jack L.
Apr 2017
5.0
Carpet Cleaning, Water or Storm Damage Restoration + 2 more
Yes, I recommend this pro
Excellent own time very clean

Brenda B.
Apr 2017
5.0
Carpet Cleaning, Water or Storm Damage Restoration + 2 more
Yes, I recommend this pro
Fantastic service & incredible team !!

JRod C.
Feb 2017
5.0
Carpet Cleaning
Yes, I recommend this pro
$15,000
he was very thorough and got out most of the stains I was worried about

Candy S.
Feb 2017
5.0
Carpet Cleaning
Yes, I recommend this pro
$38,500
They came out the next day or two. It was later in the day. It was a good experience. The guy that came out was very friendly and helpful about answering questions. The worker that we came in contact were good. He was very pleasant. He cleaned up everything when he was finished.

David W.
Nov 2016
3.0
Carpet Cleaning
$30,000
I thought they did a pretty good job. They have a pretty good reputation and that's the reason I chose them over some other people. Sometime later, it's been a week or so, my wife had a confession that she wasn't too happy with them and I don't know why. She just doesn't think they did as good a job as she expected. Their responsiveness was very good. The guy was very professional. I might use them again, but my wife wouldn't. I guess I will listen to her. She's the one who wanted it done in the first place and wasn't that satisfied, so I'd have to say no, I wouldn't use them again.

Mary S.
Nov 2016
5.0
Carpet Cleaning, Oriental Rug Cleaning
Yes, I recommend this pro
$50,000
We are very pleased with the results

HB T.
Sep 2016
5.0
Ceramic Tile Service, Floor Cleaning and Waxing
Yes, I recommend this pro
$200,000
Terrific customer service, Keith did a good job of communicating what was needed and throughout the job. I would highly recommend he and his company. Would hire again in the future.

Kurt B.
Sep 2016
5.0
Water or Storm Damage Restoration, Fire or Smoke Damage Restoration + 3 more
Yes, I recommend this pro
they came immediately, worked very late several nights, mitigated any damage, and hauled away the trash. Overall a great job when we needed help right away. I can't comment on the cost because insurance paid them directly,

David C.
Jun 2016
5.0
Carpet Cleaning
Yes, I recommend this pro
$26,000
unknown

Marianne C.
Jun 2016
5.0
Carpet Cleaning, Oriental Rug Cleaning + 4 more
Yes, I recommend this pro
$40,000
unknown

Narda H.
May 2016
5.0
Carpet Cleaning
Yes, I recommend this pro
$19,980
unknown

JRod C.
Apr 2016
5.0
Carpet Cleaning
Yes, I recommend this pro
$30,000
unknown

Marla S.
Apr 2016
1.0
Mold Remediation, Mold Testing
$50,000
In my opinion this was a very unethical service. I am a senior citizen with a rental property that I maintain in very good condition.
In spite of the high cost I felt hiring a professional company with great reviews would be the way to assure the comfort of my tenants and the safety of my house. Instead what I got was a bill for work that has proved to be ineffectual only ten days after the service was performed. Add to that the discovery that they offer no warranty on this type of work (so I am just out of luck even though I expressed my dissatisfaction with them on numerous occasions) and you end up with a very unhappy customer.

Mold was found in the house. Porcelain sent a technician to do an inspection and make recommendations as to needed treatment.
The mold was common "bread mold" and posed no serious threat to either the tenants or my house. It is my view now that this did not require any action other than cleaning with soap, water and bleach and some painting but it is too late for that now.
 
Their treatment consisted of some cleaning of window casings and sills with organic solutions. They were were to paint the inside of the AC closet and fumigate the entire house. . I was told the fumigation would take care of any mold spores that might be in draperies or furniture. 

Ten days after the "work" had been done mold was once again discovered in the same areas that had been treated as well as under a rug in the living room and on shoes. Apparently the fumigation was not all that effective.
When I called ProClean back to report the problem I was told they have no warranty on mold work since it can return in so many ways. I complained that it had only been ten days since their cleaning and that this hardly seemed reasonable given the cost of their service. They were unrelenting in their position that there was nothing they could do to remedy the situation except send out another team to evaluate the possibility of insulating under the floor. I can only imagine the price tag associated with that sort of service! 
If this had been handled in an ethical fashion I think the first inspector would have told me not to worry about the type of mold. He would have suggested a more common method of cleaning that could be done by any household cleaning service and recommend that the raw wood around the windows be painted. Had that course of action been taken the house would be just as clean as it is now, I could have painted the window casings and prevented the return of the mold. I have had success with this method in the past.
As it is I am out the cost of the treatment and have nothing to show for it except an expense charged to me by a company that would rather make a quick profit than just tell the homeowner that there was a straightforward solutions to her problem.

Showing 1-25 of 79

Licensing

Bonded

Insured

Licensed*

Trade License Number

CRC058107

Trade License Locale

Florida

Trade License Authority

Stae of Florida

Trade License Expiration

08/31/2018

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pro Clean Restoration & Cleaning is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM
Pro Clean Restoration & Cleaning accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Pro Clean Restoration & Cleaning offers free project estimates.
Yes, Pro Clean Restoration & Cleaning offers eco-friendly accreditations.
No, Pro Clean Restoration & Cleaning does not offer a senior discount.
Yes, Pro Clean Restoration & Cleaning offers emergency services.
Yes, Pro Clean Restoration & Cleaning offers warranties.
Pro Clean Restoration & Cleaning offers the following services: Carpet, Upholstery, & Drapery Cleaning. Oriental Rug Cleaning, Water Damage Restoration, Fire, & Smoke Damage Restoration. Odor Removal. Mold Remediation, Rebuild and Remodel Homes, Fabric Protection. Natural Stone Polishing and Restoration

Contact Information

3255 Potter St, Ste C, Pensacola, FL 32514

Service Hours

Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
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