
Serving Greenville, FL and surrounding areas
Approved (Corporate)
In business since 1980
Free estimates
Emergency services offered
"Not a great experience overall. I wouldn't use them again. In short, the roof is good, and the guys who put it up were hardworking, on-time, and cleaned up well after themselves. So the product is fine, but dealing with the main office, or getting answers to questions is a joke. Plus they do not deliver what they agree to, and they outright ignore any questions you have. Complaint 1. Being told you would get a call back that day, don't hear back for 2/3 days. Happened several times. Not the biggest complaint, but poor basic customer service. It just sends a message that you're not important enough to follow back up with. Complaint 2. Initially I was quoted a 3 week out start date, when the salesman came to my home and I asked if we go with you guys, how fast is the turnaround time. End up being 10 weeks out. As long as they have been in business, they should be better at estimating start dates by now, so they are wildly inaccurate and unprofessional at best, or simply lying and deceitful at worst, in order to secure a job, instead of telling a customer it will take 10 weeks to come out. Complaint 3. I was told that bad weather was the cause of these delays. Workers being sick / bad weather can account for a certain amount of understandable wiggle room, but this amount of time is just unreasonable and unacceptable. That's over a 300% margin of error. Complaint 4. I was also told that my gutters would be removed (but not re-mounted) by the roofers so that they could add new flashing to the side of the house too. I was told this and it was agreed before I signed the contract. After signing, that all changed to, now we can't guarantee they won't be damaged if we do that - so you can risk it with our guys doing it, but we won't fix or help you with any damage that takes place. Complaint 5. When you sign their release form, you also have to agree to certain things like you will cover any areas below skylights / inside the attic etc. They also have the option that you can check a box if you'd like to see photo evidence of any wood they need to replace due to water damage. I requested that I'd like to see photos of the wood they needed to replace, months later and a follow up email asking about it, I still haven't heard anything. Complaint 6. I Had to hire a company to remove gutters before job could start. I used the (7 week later than initially advised) start date Tadlock gave me to arrange a date with the gutter guys in order to minimize the mount of time the gutters would be down. Then Tadlock pushed me back an extra week again, after the gutters are already down, a day before they were set to start. I explained to Tadlock why it was important to me to get a precise start date, but this apparently didn't matter much to them. I'm a business owner myself, and if I gave my customers such poor service, I wouldn't last very long. No apologies or explanations. In summary, this is the only time I'll work with this company, and I won't be recommending them to anybody I know, unless I really dislike the person :-) Complaint 7. Follow up: I'm now looking to get a price for Hurricane clips to be added to our roof in the attic. It's been 2 weeks now going back and forth with them about this. First they refused to believe that the house didn't already have them, based on the age, to not hearing from them for 10 days about having a guy come out to take a look and give me an accurate quote. I honestly just give up with them at this point!"





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