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"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"Paolo was easy to work with and did his best to accommodate our requests. The tiles look great and the wall renovation was fast and clean."

"I cannot tell you what a wonderful experience of having your entire kitchen ripped out and transformed into something more beautiful than you can imagine!!!!! Our house is over 50 years old and the new kitchen is everything we hoped for! The crew and owner are so professional and polite. The project was finished on time and the price was extremely fair. Every day when the crew finished for the day our house looked like they hadn’t even been there. Everything picked and swept up. In fact having them come back for a few more projects!"

"Very professional, courteous, prompt, detailed on every part of the job. Enjoyed working with Colin and Tony. Respectfull of our property and we would highly recommend them to everyone."

"It was great!"

"It went perfect. Excellent. They were on time and their communication skills were above and beyond. They keep me posted all the way through what was going on. So they did a great great job."

"Very professional. Showed up on time, priced fairly, easy to work with. Technicians were respectful and true craftsmen. They worked 3 long days and cleaned up each day. Brent, GC, made sure each day we were satisfied. Just followed up again after 2 weeks. We highly recommend them. The photos were before the custom glass doors were installed."

"Fast & quality service"

"The quality of the work was excellent but there are a few things that were very aggravating. Work was often done without notification and when we were not on site, this caused various problems. Example - a new window had to be cut in an existing bedroom. This was done while we were away and without notification. We returned to a major 2 day cleanup of the clothes in the closet and the floor. This project then went unfinished for weeks which meant no one could sleep in that room. Another issue was a change in the project manager so some things were not done as requested and had to be re-done. However, despite this and the long delays due to lack of a manager, we are still very pleased with the overall project, the company's honesty, and the quality of the work. We would hire them again."