Poolside Designs, Inc.
Poolside Designs, Inc.
Live Poolside! That is our wish for you and it is the fondest dream of many Floridians as well. Swimming and living poolside is simply the ultimate in establishing a lifestyle that embodies comfort and relaxation, stimulating social interaction, enjoyment of water games and sports, and a stress-free existence. At Poolside Designs, Inc., we would like to help you achieve all this for yourself and we have sold and built many of the most elegant swimming pool designs in the area. The price to you can be as little or as much as your imagination conceives. Our actions are guided by your info and your tips to us regarding what appeals to you about poolside life.
"Last year Poolside Designs were forced to come out to our home and replace the LED pool lights which were still under warranty. After some lengthy back and forth they agreed to do so. However, after about 7 months, those supposedly new lights failed to turn on ever again. Once again I contacted Pool Side Design and their representative, Derek Dixon, about replacing these lights. Derek came out and confirmed the lights were broken and needed to be replaced despite seeing no reason why they might have stopped working. There was some confusion as to whether or not this could be another warranty fix or not, but rather than hassle them again over this issue, I simply asked if they could give a quote to replace the lights. I have two deaf and sight-impaired dogs that rely on the pool being lit, so it was important this issue got fixed quickly, regardless of price. On 9/30 Derek said he would have me a quote the following week. I never heard from him. Requests for callbacks went unanswered On 11/2 Derek finally replied to an e-mail and said quote, I will get a quote to you. Trying to get a deal throuh our rep. I will call him again now. (spelling error his). The quote never came. On 12/1 after asking again, Derek wrote quote, Sorry Stephen. I called him again Monday. I asked him to work out a cash deal on the lights. I will have a number for you in the morning. On 12/13 I asked for an update and received no reply. The following week I called and asked Derek to call me back, I was assured he would, but he did not. On 12/30 I e-mailed again and that e-mail has never been replied to. In my e-mails, I was polite and professional. I was not pushy or rude throughout the entire e-mail conversation. Please understand this company will happily come out and charge you big money to put in a pool, however, that is all they care about. They want to secure the big contract, put in the pool, then refuse to ever service it, honor their warranties, or return phone calls. I would imagine, like most pool companies, Pool Side Design is booked up for the entire year installing new pools, as such, servicing previous customers or following up as promised is not as lucrative, so they simply ignore those requests. I cannot recommend this company, their business practices are suspect. Let us be honest, Derek Dixon was e-mailing me trying to negotiate a cash deal for the lights. Who knows what kind of shenanigans or lights I would be purchasing under these shady circumstances? It seems the previous replacement lights could not be repaired under warranty, now I wonder why? We might never know."
Stephen B on February 2023
Live Poolside! That is our wish for you and it is the fondest dream of many Floridians as well. Swimming and living poolside is simply the ultimate in establishing a lifestyle that embodies comfort and relaxation, stimulating social interaction, enjoyment of water games and sports, and a stress-free existence. At Poolside Designs, Inc., we would like to help you achieve all this for yourself and we have sold and built many of the most elegant swimming pool designs in the area. The price to you can be as little or as much as your imagination conceives. Our actions are guided by your info and your tips to us regarding what appeals to you about poolside life.
"Last year Poolside Designs were forced to come out to our home and replace the LED pool lights which were still under warranty. After some lengthy back and forth they agreed to do so. However, after about 7 months, those supposedly new lights failed to turn on ever again. Once again I contacted Pool Side Design and their representative, Derek Dixon, about replacing these lights. Derek came out and confirmed the lights were broken and needed to be replaced despite seeing no reason why they might have stopped working. There was some confusion as to whether or not this could be another warranty fix or not, but rather than hassle them again over this issue, I simply asked if they could give a quote to replace the lights. I have two deaf and sight-impaired dogs that rely on the pool being lit, so it was important this issue got fixed quickly, regardless of price. On 9/30 Derek said he would have me a quote the following week. I never heard from him. Requests for callbacks went unanswered On 11/2 Derek finally replied to an e-mail and said quote, I will get a quote to you. Trying to get a deal throuh our rep. I will call him again now. (spelling error his). The quote never came. On 12/1 after asking again, Derek wrote quote, Sorry Stephen. I called him again Monday. I asked him to work out a cash deal on the lights. I will have a number for you in the morning. On 12/13 I asked for an update and received no reply. The following week I called and asked Derek to call me back, I was assured he would, but he did not. On 12/30 I e-mailed again and that e-mail has never been replied to. In my e-mails, I was polite and professional. I was not pushy or rude throughout the entire e-mail conversation. Please understand this company will happily come out and charge you big money to put in a pool, however, that is all they care about. They want to secure the big contract, put in the pool, then refuse to ever service it, honor their warranties, or return phone calls. I would imagine, like most pool companies, Pool Side Design is booked up for the entire year installing new pools, as such, servicing previous customers or following up as promised is not as lucrative, so they simply ignore those requests. I cannot recommend this company, their business practices are suspect. Let us be honest, Derek Dixon was e-mailing me trying to negotiate a cash deal for the lights. Who knows what kind of shenanigans or lights I would be purchasing under these shady circumstances? It seems the previous replacement lights could not be repaired under warranty, now I wonder why? We might never know."
Stephen B on February 2023
