Get matched with top energy efficiency auditors in Townsend, DE

"I had a problem room that had little insulation. Cold in the winter. Hot in the summer. No attic access. Energy services group was able to drill large holes in the ceiling & outside wall and spray in insulation. Then plug the holes and spackle. Replaced canister lights with led ones. They explained to my wife what they were going to do before it happened. Then said what they actually were able to accomplish. Great communication. Quick to schedule. Cleaned up after themselves. A quality company"

"John Carpenter did an excellent job of cleaning our dryer vent."

"Person who visited was very polite and noted that what I purchased was likely not something that would meet my expectations.  I wanted an energy audit, how my systems could be improved in home, lighting, heating, insulation and air conditioners.  What I got was a list of things they could work on and the price to do that work.  The work list in no way was considered an energy audit, rather it was a punch list of things I could do based on their visual inspection.  I did not have a comparison of work and benefit/savings calculation.  There was no checklist of inefficiencies and how that translated into energy losses. For example, multiple hi hat lights in house, they spoke about boxing and insulating a few, less than 10, when I have almost 90 in house.  Overall I was disappointed, the tech who came said the offering needed to be better presented prior to start of work."

"Quick response & gave us excellent suggestions on how to save money & improve the results"

"They do the checks for free. Mostly safety checks. Making sure there's no leaks anywhere. They do really well. They are punctual and show up on time. If they say they will be there at a certain time, they are there."

"Services performed as advertised.
"

"In the attic, we had wooden slats that covered the floor so they had to go under the floorboards. Although we were told by the salesman that there would always be a person on the other side of the wall to check for problems, the second guy was not watching and they blew a hole in the ceiling of the bedroom ( see pictures). They assured us that they would fix the hole, spackle it and repaint the ceiling. They did spackle the hole but only painted the area that they fixed - not the whole ceiling. And they did a lousy spackling job. We had to get someone else to smooth out the spackle and repaint the ceiling. We could have pushed to get them to fix the ceiling but it was late on the last day and we wanted the job done. As for the gel on the outside, the truck broke down due to the heat of the day and it took 3 days to finish the rest of the job including fixing the ceiling and the inside walls. Although the salesperson, did a first investigation of the house and said it could all be done from the outside, the workers found that one bedroom was covered in concrete so they had to drill from the inside of one of the bedrooms leaving many holes to be spackled. This time it was not so bad and we were able to sand and repaint that bedroom. But the workers could have done a better job of cleanup of the sparkle. It was all over the baseboard and the rug and we had to use rags to clean it up. We realize that things happen. And maybe we were too hopeful based on the salesman's pitch. But we would rather have had the salesperson tell us the truth about the possibility of drilling holes in the inside of the house even though he did a thorough inspection. All in all, we are hoping that insulating our house will save us a lot of money in heating costs. The manager was very accommodating, we saved some money by paying with a check vs a credit card. The workers were very nice and the lead person was very knowledgeable. Any renovation is stressful. We would probably recommend them because now we know what to expect. This company was recommended to us by a number of people. We have no doubt that the product itself is excellent. For that reason, we expected it all to go smoothly. It did not. Everything that could go wrong, basically did. It all got fixed but ... We did not plan for a hole in the ceiling, the truck breaking down and go into the shop to fix the problem with the gel overheating and not coming out of the hose fast enough, the concrete in one of the bedrooms that meant that all the holes had to be drilled on the inside of the bedroom and we had to repaint. So for those reasons, we are giving them a rating of fair. We hope your experience will be a lot better than ours !!"

"They are in the process of sending out an engineer"

"Very good, almost great. The install team arrived on time, confirmed work order & started the job. In about 4.5 hrs, power was applied & we started to get heat. A quick overview of the HAVC system was given, balance paid all questions answered and there were smiles on most faces. The sales person described the operation of the new HAVC to be quieter than current system and it is. However, the term quieter was not expressed in db difference so a service tech came out and was able to discuss the issue. The whole evolution was a positive event and we will gladly refer Orbit Energy & Power LLC, as a HAVC company that I will work with again."

"I called at night and Brian was available and got to my house fast, within an hour. Brian isolated the problem and showed me exactly what it was. He thoroughly answered all of my questions, was friendly and professional. The store was open the next morning and he bought the new pressure switch we needed and replaced the malfunctioning one. I had an overall great experience and also learned a lot about my furnace in the process."