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"Job well done"

"Yes . He did all we needed done."

"Terrible customer interaction!!!!! I will start by saying I usually only do reviews if they are good. As a matter of fact, I enjoying sharing good experiences and referring good people. I bet most people do because if it is a bad experience they don't want to waste their time re-telling it and having to deal with backlash. Angie's List is good at getting people to share their good experiences. Maybe some people's "grades" are a bit over inflated due to this model. I contracted (End of Aug 2018) and paid a design fee to Jobe to do a landscape design for my entire lawn. (it is a small area). He did a beautiful design, we changed a few things and paired it down for cost purposes. We also discussed breaking it down into 2 parts because it was the fall and I wasn't going to be around to take care of any plantings. It worked for him because he could to the hardscape over the winter when things were typically slow. They did not get to it until mid March. Per our (Jobe and myself) conversations, the plantings would be done in the spring. But, it was spring and there were issues /delays with the sprinklers, the fencing getting ordered and put in. I assumed we would move forward once these items were completed. At that point, Jobe was not around much. Little if any communication. A new person came aboard and I never dealt with Jobe again. Then enters Joy (one of the owners). People who had no knowledge of what Jobe and I had discussed were sending me new proposals with different plants, charging me for things that were already completed and jumping the costs every time a proposal was "fixed". It was so bad that I had to get out the proposal Jobe and I had worked on and itemize it myself with pictures. Even with a detailed list/pictures of what I wanted, Joy insisted her proposal was right. She did not listen to a thing her customer was saying! It was her way. Joy was very condescending, couldn't admit she made a mistake, got nasty if you changed the plan in anyway and just truly acted like I was putting her out even though I had spent a lot of money with more on the way. The cost of this project was pushing $50k. I had also signed up well for a maintenance contract. Not customer oriented at all. I decided not to finish with them and I am awaiting my money back that I paid for the second phase. I have 4 dead trees waiting to be replaced from first phase. Which was to originally be 8/14. She canceled said the trees were not in. But, in the next email said they couldn't put off replacing them off until spring because they were there at their shop. We will see. I think Jobe is talented and good to work with but I did not have the follow through and things fell through the cracks."

"I cannot say enough good things about Luciano and his team. ROS Landscaping does amazing work. They went out of their way to provide a detailed quote, they helped me with color selections and worked around our schedule. I would gladly use them again for future work. Thank you ROS landscaping :)"