Get matched with top patio cover pros in Dover, DE

"Great company, friendly and reliable A++"

"Josh and Andrew did a great job with the take down of old screen and putting up new screen and track system, Josh was very thorough explaining the work to be done and very accommodating with my schedule. Communication was excellent, site cleanup was great. I am a very happy customer. Will contact them for future projects."

"It all started out well after purchase of the initial Angie's list deal.  We promptly agreed on a date and a gentlemen came to measure and start the paperwork. Install date was set for 11/5/15. On 11/4, I was called about setting an install date.  My response was I already had one for the next day. Long story short, the company did not bother to tell me they had cancelled my appointment, they just acted like I never had one.  It was as though one side of the business did not know what the other side was doing. Since I made arrangements to be home on the 5th, I was not happy.  We finally settled on the 12th and the installation went smoothly enough.  However after completion, I noticed the installers had broken a piece of moulding in front of the patio door.  I know they realized they cracked it because they used clear caulk as a fix. I called the company and they said they would replace.  As of 11/30, the moulding still has not been replaced even though I was told the installer was picking up molding on 11/17.
I will say the person who came to measure and the lady who did the follow-up calling were professional. However, I can't say the same for the install side. The contact person was nice enough but he did not contact me to say the install was cancelled and to me it's taking way too long to replace the molding the installers broke.  I view it as a lack of integrity to cover up breaking the piece and not bothering to say anything to me.  The patio door is beautiful and I had planned to purchase a front door from them but have changed my mind.
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"You'd think it would be easy to buy a screen door. Because of the configuration of my door opening, I contacted 5 companies that couldn't help me. On my 6th try I found Vivid Screens. I had never seen a retractable door. It was George from Vivid Screens who suggested the retractable door. He came out twice to measure, was polite and nice to work with, and did a neat job. I love my retractable screen door. George also solved another problem for me. I was getting such intense sun in my bedroom that I couldn't go in there at times during the day, not to mention air conditioning costs. George suggested tinting my windows (like a windshield). Problem solved. I highly recommend Vivid Screens."

"Technicians were friendly & very respectful. Did a good job."

"I want to thank The Great Outdoors and crew Josh, Mike and Andrew for a beautiful and professional screen enclosure on my patio. The craftsmanship of the work done is wonderful. We contracted with Chris on May 10 2023. We had a few missed calls but once the HOA approval came through the job was scheduled and completed in 3 business days. Very very happy. Positive experience. Thanks again . A+ from me. S.B. and T.K. in Lewes DE"

"These guys are AWSOME. Work is done correctly and on time. Always answered my questions and help me understand what’s going on and the process. Couldn’t be happier with their work and customer service."

"Joe was very skilled and the repair to our gate hinge made it stronger than ever. Joe was very friendly and nice. We would not hesitate to call on him again."

"Unfortunately, I was extremely lax in getting this review finished.  My apologies for this.  However, less than a year ago my wife and I decided to replace our deck,  and we found Apsley on Angieslist and cross-checked with the BBB.  We placed a call and we were met with a prompt response.  Less than 2 days later a rep was sent out to assess our current deck.  He was very personable (obviously) and took the time to answer my questions and explain the problem areas of my current deck.  We then discussed multiple building materials and ways to attack the remodel.  He was very patient and upbeat the entire time.  We didn't wait long for an estimate, and found it to be very reasonable.  Apsley then took care of any required permits and began on the destruction of the old deck.  Many problems with the old structure were pointed out - such as the deck not being anchored in any way to the house - and I realized how lucky we were to have this work done when we did.  The tear down took under 2 days and utmost care was taken to protect and preserve the house and yard around the deck.  The build then began and they were great at keeping us apprised through the entire process.  The only snag in the entire project was when the railings that were requested were not delivered on time, something that I realize is just going to happen at times.  Once the railings came a day later, the project was finished a few days later.  They also leveled my hot tub, which had sunk over time, free of cost before building the deck around it.  They created a rock-solid structure that still looks great today.  It definitely was a major improvement in the overall appearance of our house.  I would definitely recommend Apsley to anyone that has a home improvement need, and would use them again.
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"Major reasons for my frustration:
1.  They said that they had inspected my house and were confident in their ability to put up lights without problems, but on the installation day, they discovered that I have a slate roof and gutter boxes, not metal gutters, which prevented them from installing lights on my roof and gutters.
2.  One of the guys was smoking while putting up and taking down lights.
3.  AC kept telling me to call him so he could re-do my landscaping and fix my balcony railing.  Great, but I never asked for his opinion, and I had just told him that I had JUST re-done all of my landscaping and that my contractor was working on installing a new deck on the balcony so it was not finished yet.  Despite my replies, he kept telling me to call him to work on my house.  
4.  They did not call or email me before coming to take my lights down.  I had out of state company staying with me when they showed up.  I told them that I expected notification before they arrived, and they said that was the last day for take-down.  
5.  They were unable to get the lights off of the balcony railing and recommended cutting them down.  I told them not to cut them, and when I went up and looked at the lights a couple of days later, I was able to easily take them down without cutting them. 
If you want more details, keep reading:
I received an ad for Christmas light installation by Roark Remodeling in the mail.  I went to the website but had some difficulty figuring out if I had submitted everything correctly because I did not receive a confirmation page.  I sent an email through the website, and AC White called me back very quickly.  He and I settled on a date--Saturday, Dec. 6, 2014, in the morning, for the work to be done.  He then explained that I still needed to request an appointment through their website and submit payment that way, and they would email a confirmation to me.  I was a little nervous about paying for service that I hadn't received yet, but did it anyway so I could secure the date for installation.  It was also an inconvenience to have to go back online after having just set a date via the telephone.  But, whatever, I did it.  
AC and his assistant arrived on Saturday, around 10 or 11am.  They called earlier in the morning to give an estimate of when they would arrive, and they were accurate.  Upon walking up to my house, AC told me that they had driven by and already inspected my house, so he was confident that they could put up my lights without any problems.  So, when I asked if the slate tiles and gutter boxes were going to be a problem, I was surprised to hear him say, "Oh, you have a slate roof?  And your gutters are just extensions of the roof and not metal attached ones?"  It turned out that they were not able to put any lights on my roof or on my gutters, as he had initially told me they would.  I sort of figured that they wouldn't be able to, but was disappointed that their "inspection" didn't involve looking at the roof or gutters.  Also, AC's assistant was smoking when they walked up to my house and continued to smoke while installing my lights.  He remained outside the whole time, but I thought it was unprofessional to smoke on my property while working.  Any time there was a question (3), I had to breathe the smoky air.
I was having them install my own lights, rather than provide lights.  They did not tell me that I also needed to provide at least 5 extension cords.  I had always used 2 for previous years but was able to find 2 more outdoor cords, and they wrapped an indoor cord with saran wrap to make it usable outside.  (Safe??)  In the end, the lights looked nice, but I could have easily done that job myself.  Additionally, AC kept telling me all of the ways that he could improve my landscaping and my house...but I never asked for his opinion or assistance.  In fact, I had just explained that I had completely redone all of my landscaping this past summer, and that I LOVE it.  He told me to call him back to fix my balcony railing because it would not meet OSHA standards and was very unsafe.  I reminded him that I was having new deck flooring installed and that my contractor was not finished yet.
In order to schedule the take-down appointment, I had to submit preferred days of the week and times through their website, which I did as soon as I returned from a NYE vacation, and selected Wed or Sat afternoons.  I did not receive a confirmation call or email with a date or time.  I had out of state company staying with me when AC and his smoking companion showed up to take down my lights-on a Sunday afternoon.  They did not call before arriving, and I had to go back inside (had just gotten ready to go to the local park with my goddaughter) to get the box for the lights and cords and to unlock the back yard gate.  I explained that I had expected a call or at least an email before they arrived, and AC answered that this was the last day for taking down lights.  Apparently it was that day or not at all.  
The assistant later knocked on my door, smoking on my back porch, and asked me to come and answer a question.  AC told me that he could not get the lights off of the balcony railing because new deck flooring that had been installed after the lights were up was too close to the bottom of the railing, and he couldn't get the plug out from underneath it.  He offered to cut the lights off and bring a new set next year, when I called him to install lights again next year.  I told him to just leave them up and I would take a look at it later and perhaps have my contractor replace them if needed.  When I looked at the lights a couple of days later, I was able to slide the cord down about two feet and take the lights off without any problems.  (There was no snow on the roof or ground when they came to remove the lights, and it was still daylight, so his view was not obstructed.)  
Overall, the lights looked good and worked all season, but I installed the lights in the same way myself last year.  I was annoyed with AC's repeated recommendation that I call him to "fix things up" or to "re-do my landscaping."  I was frustrated with the smoking and with the lack of attention to detail--the "inspection" that did not inspect what he needed to see, the inability to remove the lights that I then did without a problem a couple of days later.  I would not hire him again, as I could do the job that he did, without the smoking and without the interruption of my visit with friends, and most importantly, without the repeated request to call AC for future business."