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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Both projects would be considered large projects which were completed on schedule without any setbacks. The quality of work and materials used were better than I expected. If your considering using this contractor you won’t be disappointed."

"Great! Super thorough, knowledgeable, time and cost effective. Will be hiring again in spring!"

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"A BUNCH OF SCAMMERS BEWARE!!! LIAR AND THIEFS I’ve had nothing but bad experiences with this company NICK the one who promised me stuff on my set of blueprints the company never did and when I told them they never held up to their agreement I was supposed to get a full set of big prints now they want to charge me extra 500 to send them when I can get it way cheaper are you ridiculous I’ve all ready paid 7000 and that I never got quoted I was quoted 4000 and then they hit me an extra 3000 grand nothing but headaches and problems with them no communication or nothing and all I got was a bunch of lies and broken promises and never knew who I was gonna speak to the next time I called my project kept getting handed off I’m hoping when I take these to my county they don’t laugh at me AND IM TALKING TO A LAWYER"

"John and his crew did an outstanding job on our project. The design was exactly what we invasion and the execution was perfect, and john was cortios and professional then will definitely use in our project. I highly recommend this contractor."

"Showed up on time- did what he said he would"

"Very responsive, clear and professional. Gave me information I needed and then some."

"Big job removing part of the driveway and building a new front porch for my home. Crew accomplished the whole job in just two days. Cleaned up after themselves. Took care to match colors with our existing deck. Couldn’t be happier. "

"I was looking for a company that could do the work I wanted done, I found the #1 company Kayan LLC. They are the most dedicated, trust worthy, hard working, honest, and reasonable. I absolutely love the new side walk, loved it so much I had redone my porch and stairs done. After that was done They gave me a gorgeous wall for plants. I have gotten so many positive compliments. I can honestly say I loved their work so much, I had my whole bathroom remodeled with the same results beautiful. Rigel will always ask if you like the work done so far. They take such pride in their work. You can hire this company with no regrets, I am happy to say I have the most beautiful work that was done for me. Just can't wait till I can plant flowers. Thank you very much Kayan LLC, I will be calling for more work to be done."