Get matched with top remodel designers in Old Lyme, CT

"I had a contractor start a bathroom project and disappear for a higher-paying gig mid-project. After many unkempt promises of returning to finish what they started, I was ghosted. I then contacted Rocks Construction, who came to the rescue for me and my family. They were very easy to work with, communication was great, they did a great job, and they delivered what they promised! They show up & do a great job! I highly recommend them and will use them for all my updates in the future! Great job!"

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"The job went flawless. Quinton came in and made easy work of updating our kitchen and main hallway’s flooring. He showed up when he said he would, came prepared with the material and was very personable. I recommend Larson Home Improvement 100% and will definitely look to Quinton for any work in the future. Five stars easy."

"Got quote and put down deposit"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Chris did an excellent job from start to finish. He worked with us to personalize the basement to our vision and he kept us informed every step of the way. We have been loving our new finished space and getting lots of compliments from friends. Can not recommend him enough!"

"Dustin and his team were kind, efficient, flexible, and knowledgeable, with excellent communication and listening to me on project needs and concerns. Work was completed within a week of approving estimate and finished within three days."

"Excellent service and work Always on time with a friendly budget"

"Had my bathroom redone and it came out beautiful. The whole process was seamless and the communication was excellent. Will use again for future projects!"

"The work was done timely and beautifully. Kevin is a joy to be around and easy to communicate with. He’s conducts his business with integrity and thoughtfulness. He genuinely cares about people. I’d highly recommend him."