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"Excellent very prompt and competent work was completed very fast. Tear down three rooms of old plaster put up new sheet rock mud sand paint three rooms. The best I’ve seen. Always on time. Work was done. Impressed me so much. very very reasonable price. Don’t think twice about Hiring them. Great job."

"Showed up on time- did what he said he would"

"Great, very hard worker’s. My ceiling looks like new and they were very considerate of and professional."

"????? If I could give zero stars, I would Hiring this contractor was a nightmare from start to finish. The bathroom they delivered is so poorly done that I feel like I need to redo it entirely. They rely on subpar subcontractors with no professionalism or craftsmanship. ? Overpromise and underdeliver: I had to stay on top of every detail myself, doing the job the contractor was hired to manage. ? Unreliable: Never kept appointments or confirmed schedules. The only time they showed up on time was to collect payment. ? Unsafe practices: At one point, a subcontractor was cutting concrete inside the bathroom with a gas?powered tool, filling my entire home with smoke. I had to intervene to stop it and argue just to get basic protections like tarps in place. ? Poor management: Subcontractors openly complained about not being paid, and I even had to send one home myself because of unacceptable behavior. ? End result: Substandard work that does not reflect the money spent. Save yourself "

"Quality of workmanship was superior. They said they would treat our home as their own and they certainly did that. Thorough, responsive to our questions and Express Painting did everything they promised they would do. They were also exceptionally clean and created no dust from a lot of interior sanding. Taped off their work areas and cleaned up completely. We would definitely recommend and will be using them again in the future."

"Daniel replaced a dozen wood casement windows for us with new vinyl clad ones. The windows he replaced were 20 year old ones from when the home addition was constructed. The other windows in the house were replaced about 15 years ago and Daniel was able to almost exactly match those. He provided the best price and his team was quick and efficient. They did a great job and the new windows are perfect."

"I hired Albana Roofing to replace the Soffit and Fascia on my house. It's a family-owned company and everyone was super nice and very knowledgable. They did a great job, arriving at 8:00 am each day to work a full day. They even worked on Saturday to get the job done quicker. I recommend them and would hire them again in the future."

"Crew was prompt efficient professional kind! Worked well! Replaced a lot of wood on our cedar shingle house! Work was excellent! Would not hesitate to use again for another project or to recommend to anyone!"

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Brian communicated well, showed up when he said he would and did a great job. Professional and very cost effective. An honest and straightforward businessman that we would not hesitate to call and hire again. Brian stuck to his estimate and the schedule he committed to. Refreshing to find that there are still some good trades people in the area."