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"It was done very well."

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"We recently had Outdoor Revivals install a paver walkway to our front door with Belgium block edging around our mulch beds and we couldn?t be happier with the results! From start to finish, the communication was excellent ? every question we had was answered promptly and thoroughly, and we always felt informed throughout the entire process. The crew was professional, efficient, and clearly skilled at their craft. The finished product is beautiful and has completely transformed the front of our home. We highly recommend this company to anyone looking for quality workmanship and top-notch service!"

"Two years ago, I met with BBB Randy to add a bathroom on our second floor. Now, two years later, after having done such a good job on our bathroom, we have finished our basement with BBB, adding a bedroom, bathroom, bar, and theater. Our home was recently constructed by Toll Brothers. Making renovations to and matching the high quality to that of Toll brothers' can be challenging at times. We were so fortunate to work with BBB and their construction quality. They make sure their customer receives exactly what they ask for and more. We have worked with Randy throughout the entire process from start to finish. He is very professional and always available to address your needs. They have good contractors and maintain the delivery schedule. Throughout the construction process, I never had to worry about anything. We love our basement, and are always receiving compliments on it! We are very thankful towards the entire BBB construction team for working on our project."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"They were on time, cleaned up after the job and did a great job repairing cracks in cement floors."

"They were professional, friendly, and completed the job as expected. I would hire them again."

"Chris did an excellent job from start to finish. He worked with us to personalize the basement to our vision and he kept us informed every step of the way. We have been loving our new finished space and getting lots of compliments from friends. Can not recommend him enough!"

"Highly recommend! They were extremely responsive, delivered outstanding work, and I will definitely look forward to working with them again."

"Fast quote and service with high quality work! Happy about everything with our remodel"