Get matched with top basement remodelers in Andover, CT

"Hello my name is Patricia i am the wife of one of Kevin Smith workers and mother 4 childrens i took the liberty of writing in this place to make a public complaint since the company is hiring workers deceiving them by making them work long hours and when they complete the ir Beging to put obstacles in their way to receive their payment"

"The visit to my home in West Hartford was a nice affair. The technician explained everything. He even mentioned that I had to get a plumber to remove the sink away from the wall, so the work could be done to repair the window and wall area, but I did not hear him mention that I had to pull permits. The problem with this permit pulling issue is that I never initiated the pulling of permits, and this also is a red flag for me. The pulling of a permit should always be done by the contractor who is doing the job. It ensures that the permit pulled is to code. It ensures that the permit pulled follows local ordinance and CT. laws and statutes regarding construction, and that also includes consumer protection mandates in the State of Connecticut. Having me pull the permit to allow the CT. Basement Systems to do the work is a big, red flag, and it can result in my home owner's policy being cancelled if the permits are pulled either after the fact, or the permits pulled do not line up with the inspection process. I can also be fined by the town for pulling permits after the fact too. I've had my furnace replaced. The plumbing company who replaced the furnace followed state law and guidelines. Especially, since funding provided through a loan from a Credit Union chosen by the State of Connecticut ensured that permits were pulled correctly, legally. The same applies to my roof being replaced. The roofing company pulled the permit. Having a customer whom you are charging in excess of $20,000 to pull a permit is putting that customer in legal jeopardy, which is unacceptable. If I sell my house, and I had the work done in my basement, and the permits were pulled by me. The person who bought my house could sue me for an incorrectly pulled permit. How would I answer questions from the town about the technical aspects of the job, which should be handled by the contractor directly? Why introduce another layer of bureaucracy that slows down communication? Have the contractor pull the permit, so that the contractor and the municipality, town or city can communicate directly, and the pulling of the permit is done correctly and legally. How would I know, when the town should be doing an inspection during or while the job is being completed or after the job is completed? This should never be a requirement of the customer to pull the permit for a job to be done. The tech who visited my home mentioned that I had to hire a plumber to move a basement sink, but they did not mention about pulling of permits, but I went and re-read the quote again, and it is at the bottom of the quote page under "Customer Will" that states not only hiring of the plumber but also pulling permits and scheduling inspections. I did not have this job financed by CT. Basement Systems. I, instead, decided to get a home equity loan. If I did not get the home equity loan, then decided to go with CT. Basement Systems financing, then I would be screwed. The best thing I did was slow the process down, seek my own financing, and ask larger, bigger, deeper questions that prevented me from making a mistake by allowing this work to be done."

"What a great experience! This was our second time working with Chris on a house project! It's always a pleasure! He is always on top of everything and his communication is always great! He gave us great ideas on our bathroom remodel, we couldn't be happier!"

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Absolutely amazing. They were done in a week and turned my unfinished basement into a fully livable space!"

"Dustin and his team were kind, efficient, flexible, and knowledgeable, with excellent communication and listening to me on project needs and concerns. Work was completed within a week of approving estimate and finished within three days."

"Excellent. Made a difficult time much easier"

"Everything went very smoothly. The workers were prompt, efficient, and friendly. The quality of the work was excellent."

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"I recently hired Erick's Painting Services LLC for a full interior repaint of my home, and I can confidently say they are the best in the business. From the initial consultation to the final brushstroke, their professionalism, attention to detail, and customer service were truly outstanding. The team was punctual, respectful of my space, and meticulously clean — they took great care to protect my furniture and flooring and left no mess behind. The color consultation was incredibly helpful; their expert provided thoughtful suggestions that matched my style and lighting perfectly. The quality of the workmanship is second to none. Every line is crisp, every coat is even, and the finish looks like something out of a magazine. They used premium paints, and the results speak for themselves — my home feels completely transformed. What stood out the most was their communication and commitment to satisfaction. They checked in at every stage, welcomed feedback, and made sure I was 100% happy with the results before wrapping up. If you’re looking for a trustworthy, high-quality interior painting company, Erick's Painting Services LLC is the one to call. I couldn’t be happier with their work and will absolutely hire them again for future projects."