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Recent Basement Waterproofing Reviews in Wheat Ridge

• Complete Basement Systems

  5.0

  Great! Drainage system installed, pump, sensor, the entire space cleaned out and sealed up. Thank you!

  George H.
• Complete Basement Systems

  5.0

  This project was done professionally and at a competitive price, from beginning to end. Matt Harper helped us identify our needs (including unrelated plumbing issues) and scheduled the project. Francisco and his crew, Hirnan andJesus, arrived as scheduled, and worked tirelessly all day. They were professional, courteous, and friendly, working well into the evening to assure that every detail was right and the work areas were clean when they left. Before them, Thomas and Jose stabilized the basement floor, and Andy installed the wiring for the new sump pump. All were professional and efficient. I would definitely recommend Complete Basement Systems and will thank our neighbors who recommended themshow more

  Marty S.
• Peak Structural

  5.0

  What an awesome experience from start to completion! Fantastic communication, clear explanations and top quality work (including as stated on-time arrivals and departures) made the entire experience a joy. My team of Tim H., Kato M., and Jackson T. did such fine work and were a pleasure to work with the two days my crawlspace encapsulation took. I can’t recommend this company more and would encourage you to ask for Tim, Kato and Jackson as I can’t say enough good things about them! I’d give them more than 5 stars if I could 😀👍show more

  Ian C.
• Complete Basement Systems

  1.0

  This review is based on my interaction with Complete Basement Systems (CBS)/Groundworks and only details the process from the initial request for service until the job was finished. I had heard many good things regarding CBS and the reviews from previous customers was always good. However, this is not one of those reviews. I am not going tell the reader of this review to use CBS/Groundworks or go with another company. They can decide on their own. I will say, make sure you read the contract. When calling CBS and placed on hold, you will hear a message stating how much pride they take in communicating and keeping the customer informed every step of the way in the process. The backstory – We put our home up for sale in mid-May 2022 and received several offers. We accepted an offer, and they had an inspection done on the house and it was discovered that the supports in the crawlspace needed to be replaced and they rescinded the offer. I got several recommendations for a structural company including CBS from my realtor. I setup an appointment for an evaluation and quote with Jonathan Falcone at CBS on June 10th. The quote was sent in a timely manner, and I contacted Jonathan regarding me doing some of the demo work. We made arrangements to discuss what demo work I needed to do, and he came on June 14th to show me everything that needed to be done. He said that an engineer would look at everything and either the engineer or CBS (I can’t remember which) would apply for a permit for the work. We scheduled the work to run from August 2nd – 4th. We then put the house back on the market stipulating the work to be done and received an offer that we accepted. We closed on the house mid-July with the buyers being aware of the timeframe for completion of the work. The following is a timeline on the communication between me and CBS. Early to mid-July, the utility marking came out to show all underground utilities. I did not get any notification of when they were coming out. I called Jonathan and asked if it was kind of early as there was still several weeks before the work is to start. He said that it was the utility company that sets it up and CBS doesn’t do the utility locate. Not a problem. On July 26th, I received a text from Oleg, a private contractor, to set up a sewer scope for the next day. He shows up on the appointed time and looks at the sewer lines, clean outs, and the sewer (?) cap in the middle of the street. The only piece of equipment used for the scope was a flashlight. Once again, not a problem. I completed the demo that Jonathan and I agreed upon the weekend before the job was to start. On Aug 1st, one day before the work is to start, I received a voicemail from Karen with CBS/Groundworks. She said they had to postpone the work because the municipality had not issued a permit for the work yet and to call her back. I called back and left a message. I went to the city’s website to look for the status of the permit and it showed there wasn’t one for the address. I then called the permit office in case I had made a mistake and talked to someone in the permit office regarding the status of the permit and was told an application for the address was never submitted. I contacted Jonathan and was told the engineer they usually use for this type of work stopped communicating with them. He said they tried to contact him several times with no luck. He said mine wasn’t the only job affected and that they would get a new engineer out asap to look at the work. I asked why I hadn’t been notified prior to the day before the start of the job that they were having an issue. He said that it was the job of the office to take care of it. I then called Karen a second time and was able to talk to her. I asked her why we hadn’t been notified that they didn’t submit an application for permit, and she said she was on leave. When I asked if someone took over her duties while she was gone, she said yes, her manager was supposed to it, but she was busy doing “manager” things and wasn’t able to get to it. She said they have to schedule a new engineer to come out and look at job. Had I known that an engineer was actually going to come out, I would have inquired about the status weeks earlier. On August 3rd, the engineer from a different company came out and did an extensive inspection of what was needed. He even went up to the attic to ensure the bracing was good. On August 8th, I called Karen for an update. She said she would be working with Jonathan regarding the scheduling. Later that afternoon, I received a text from Jonathan saying they wanted to do a walk through with the Production Supervisor to make sure they had everything they needed for the crew to do the work. I asked why this wasn’t done prior to the original install (8/1). He said it is typically done closer to the install to prepare the crew. He never said why the walk through wasn’t scheduled in July, which once again indicates they knew they weren’t going to make the original start date. To coordinate a job like this with multiple deadlines, reminders should have been setup throughout the process. On August 11th, I checked the city’s permit site and it showed no change. On August 12th, I called Karen to schedule the walk-through with Jonathan, Jose (Production Supervisor), and the buyers for the 17th. She said the permit should be issued on the 23rd and they were hoping to start the work on August 30th but that could change as well. We met on the 17th at the location and asked Jonathan how the “ball was dropped” this bad and he stated, “it is what it is” and we basically needed to work on getting the job done. Though I wasn’t thrilled about what was happening, I agreed we needed to get the process started to a positive result. After Jose looked at crawlspace, he said it was going to take more than initially quoted. They had more dirt than originally thought to move and it would cost more. After asking several times, how much more, Jonathan finally answered it would be a little under $5000 not including the dumpster. At this meeting, we agreed that I would pay for the dumpster and Jonathan would pay for the demo of the additional access points to the crawlspace. He said he would be paying for it out of his own pocket. When I got the change order, it showed the additional cost of the work, that I would pay for the dumpster, and the demo would be “CFI to pay”. On August 19th and 22nd, I checked the city permit site for the status of the application with no change. Jonathan sent me a screen shot that showed it was in processing, so I must’ve not had the correct access. Several days later, I registered on the city’s building permit site and was able to find the application and that it was finally approved. I never received any notification from CBS that they got the permit, which to this point I didn’t care, I was just happy it was done. On August 30th, I requested another update from Jonathan. He responded on the 31st that he did not have an update, but I was free to contact the office and ask for an update. I called the office to speak to a manager for an update and was forwarded to the voicemail of Brooke. She called back either that day or a day later and I went through the entire timeline that I am doing now. She apologized for the miscommunication, and I stated it was more a “no” communication. She said she would work on it and would get back with me when she had more info. I asked at that time if I could talk to Scott, the GM of CBS. She said she would pass on the request and that he was in meetings that day. On September 2nd, she texted and said that she contacted the buyer and told them that they have them scheduled for November 1st – 4th and that the buyers are not thrilled about the new date. I called her to discuss it as I wasn’t jumping for joy either. She said the date was mainly to get them on the schedule and there are usually cancellations from other customers, and we would be put in those spots. On September 8th I requested another update from Brooke, but she had nothing new to report. On September 9th, I called Brooke again and she informed me that they had a cancellation, and we are now scheduled for September 26th – 29th. We waffled back and forth a little on who would schedule the dumpster for the job. Not a big deal. On September 19th, I called the dumpster company to see if a drop had been scheduled and it had not. I went ahead and scheduled it for the 26th. Around the 22nd, I received a call from the company to see if I had ordered a second dumpster. I did not but CBS had ordered it. I was able to cancel the second dumpster. Sometime during the week of the 19th, I called CBS and requested to again speak to Scott, the GM. The person taking the message said she would get it to him. September 26th, start day !!!. The crew doing the work called to say they were on the way. Later that morning, I received a call from the buyer saying the crew needed to remove part of a wall to access the location for the piers. This was not discussed during the production meeting with Jonathan and Jose. I called Jonathan and said this wasn’t mentioned before. He said, “it is what it is” and which point I said I didn’t agree and that I was the one being affected, and I was the only one paying. He said that he was also paying for the demo. He said he would look into it and get back to me. I asked him to pass a message to Scott, the GM, that I would like to speak to him. Jonathan asked why I needed to speak to Scott. I told him its regarding the entire process and lack of communication. I never got an answer back regarding the wall. The work was completed on August 30th. This review does not include the work that the crew on-site did as it appears they did a great job and were very professional. I would give 5 stars to the on-site crew, 4 stars to Brooke, and 1 star to everything else. My apologies for the length of this review. It was meant to show that Complete Basement Systems/Groundworks did not communicate to me and/or the buyer in a way that they indicate on their website, emails, and telephone hold message. Most of the communication that occurred was initiated by me. I had to continue to get status updates on my own. This was our world, for this job, yours may be different. PS – I still haven’t received a call from Scott, the GMshow more

  gerry d.
• Complete Basement Systems

  5.0

  The crew showed up on time, they were very conscientious of making sure that they kept all areas clean. They did a great job sealing the crawl space and made sure that everything was cleaned up before they left. We would recommend them and work with them again.

  Peter G.
• Complete Basement Systems

  5.0

  Great! The guys were courteous and professional. They protected the new carpet and cleaned up when they were done.

  Cathy C.
• Complete Basement Systems

  5.0

  Complete Basement Systems had to remove work done by a less than reputable contractor and start from scratch. The price was off the grid, but we are confident that now the job is done right. If I had started with Complete Basement Systems to begin with, I would have saved time, money and stress. Go with who you knowshow more

  Carla Rae A.
• Complete Basement Systems

  5.0

  I am so happy with the work performed by Complete Basement Systems. I wish that they also finished basements because I would definitely work with this company again. The estimator not only provided an accurate estimate, but he also pointed out potential problems with the concrete in my basement. He provided multiple options on how to resolve the leak I had in my basement. I was very comfortable choosing the option to install a sump pump. The employees that installed the sump pump not only arrived on time, but were very professional. They confirmed the job at hand before starting the work. They also went through the trouble of digging underneath my concrete sidewalk to install the pipe to lead the water outside of my house to my front yard. I am very happy with the work that complete basement systems has done and would definitely call them if I needed a sump pump installed in another home that I purchased in the futureshow more

  Cassandra S.
• Complete Basement Systems

  5.0

  Very honest and professional. After looking at the issue he determined that work was not necessary and saved us from unnecessary expenses.

  Natalie Q.
• Complete Basement Systems

  5.0

  Very professional company! From the initial inspection that Mike K performed to the complete installation the crew completed, was a great experience. I was apprehensive about having my foundation excavated and the mess that could occur, but the crew at Complete Basement Systems understood my concerns and exceeded my expectations! I would highly recommend this company for any of you foundation needsshow more

  Krista P.