Crack Attack Waterproofing Team

Satisfied with big drain tile job. Would give a 5 for that. Follow-up communication has been very poor though, so giving overall rating of 3 stars.

Can't say enough, but Tim and his team really did "Attack"my project like the professionals they truly are...Very prompt, thorough. Communication was excellent! When their machinery wasn't running, I wouldn't have known they were here! Each team member came focused to complete their tasks. Very efficient crew! Definitely recommend the Crack Attack team!

We had a stamped patio through Crack Attack installed last Sunmer and I was incredibly encouraged when we signed up but the end product is well below expectations. There are chunks missing, cracks in the concrete that are sure to expand and crumble through winter, the seal was applied unevenly and the release was applied sloppily and stained our siding. They were supposed to apply a finish on the steps that they didn’t apply and the only response to all of this that we got was, ‘Well, that’s what you get with stamped concrete.’ The life of our patio is surely limited and I am very disappointed. They seemed to be great in the planning, but once we were booked, they pushed our time out without communication. I reached out several times and finally got a response. I understand that times are tough, but a little proactive communication goes a long way. I was willing to forgive that, but the poor quality of the end product leaves me frustrated that we paid full price and were brushed off for our concerns. I would not recommend. After sharing this review on Facebook and Google, I was contacted and they came out to look with the concrete company. I was told that my patio would be redone due to the obvious quality concerns. This has still not happened and I have not been prioritized. In addition, I have been told that I am responsible to pay for the landscaping work and septic that I will have to have re-done, even though I made my concerns known and was brushed off at final inspection and before I had that work completed. I had hoped that this would be recovered but to date, this is unresolved.

Company has strong communications and good workers. Did I really get a thank you note from them? Yes. Doesn't that say great deal about their customer focus. I am about to call them for another hairline crack repair. Don't hesitate to use this company.

Was very happy with the work and the technician. Got there on time, he explained how the process works and was very professional.

The workers came on time and performed the work quickly and neatly. They answered every question. I would have them back again.

Tech was prompt and professional. Did an excellent job and cleaned up well after he was done. I have no regrets using this company.

They did an excellent job replacing the sump pump's discharge line. It had been freezing in the winter. It now is at an angle that will ensure it doesn't. The work was neat and clean. I also had them install a better backup sump pump. Unfortunately, the pump that arrived wasn't the one I had ordered. Crack Attach didn't just get me the pump I'd originally wanted; it far exceeded it. It is an absolute top-of-the-line pump. I was extremely impressed. I'd used Crack Attach before for foundation work, and this was the first time anything had gone wrong, but they more than made up for it.

All went great .. very courteous and done quickly when promised

went great, no leaks after repair

They did a reat job. They did want they said they will.

Went awesome

My experience with Crack Attack Waterproofing Team has been nothing but wonderful! Dan, the service technician who came to our home for the estimate was punctual and efficient. He explained everything clearly and we felt the estimate was very fair. Dan was so easy to work with. He knew we had a relatively tight schedule to get our cracks filled before some other work we were doing in our basement and he accommodated to work with in our timeline which was much appreciated. The day he was scheduled to arrive, he was punctual again and worked efficiently and there were no distractions (I work from home). Upon completion he reviewed the work and warranty with us and was on his way! I would definitely hire them again should we ever need repairs!

They were fast, friendly and reasonably priced. It has been over two years (forgot to review) and we have had no other issues in our basement in the area they worked on.

Sucessfully done

They were on time and showed how the basement was leaking and unfortunately only option is put in drain tile system. Still working on bids for that part of the work.

Quote and repair process went off without a hitch. Everything was done timely and professionally. Highly recommend!

The service was excellent.

So happy we made the right decision. These guys were prompt and professional. The quality of the work is excellent. I need a drain replaced, nothing more or less. Others wanted to do more and it just wasn't warranted. I am more than satisfied with the work that was performed.

They had a great price for the service, and were easy to deal with but the end result I wish I'd gone with another company. The encapsulation was loose, not sealed along the edges as was shown in their examples they provided. I called them back and asked to have it fixed and they said this was an "encapsulation only," which doesn't include a sealant that would have required an extra $500-700 (this wasn't even offered to me). While they were out looking they did add more tape along one side that was literally just laying loosely, and he re-nailed a corner that was loose, which was nice but should have been done correctly the first time. Additionally I have a rock bottom, and the rocks are already starting to pinch the liner and I'm concerned holes will break through eventually. Other companies suggested sand over the rocks to create a smoother surface or a pad to not have this happen, and at the time I thought it may be unnecessary but Crack Attack didn't even offer this option and I wish they had. Overall I guess I got what I paid for since they had the cheapest price, but next time I'd probably choose to pay more so I had better quality service.

It was hard to fill the crack because water leak, but done fairly well.

It went great. They were very thorough, cleaned up as they went along, explained the process and made sure I was satisfied. The sales person was also excellent, great communications throughout the entire process from estimate to repairs.

it is not scheduled until 8/11

Fast and efficent

Tim and his crew were very professional and did an excellent job stabilizing my 100+ year old home, keeping me informed throughout the process.