Get matched with top appliance repair pros in Jefferson, CO

"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It went very well. They were very thorough, they were meticulous, and we would definitely hire them again. We would recommend them as well."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I have been going through a house renovation, and moved a large second hand wolf range into my kitchen. The range was acting strangely, and I called American based on the sub-zero recommendations. Their tech's showed up on time, were CRAZY professional, took extra care with my range/home/surroundings, and made sure to actually fix the problem. They actually diagnosed another issue with the stove (that my electrician and plumber both were scratching their heads about!) and were able to schedule a time to come back and fix that as well. While it was not a super expensive fix, I felt taken care of, and at the end of the day, The situation got resolved in a timely and great manor. I judge service based on the quality of the technicians, and the resolution of the problem: both of which I was really impressed with. These guys will have my business again!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Ordered a trash compactor, dishwasher, and outdoor gas grill May 2023. Sales and delivery process was ok. You are on your own for installation. Salesman assured me "... we have a 3rd party installation company that does installation for us." At best misleading and disingenuous. SW Appliance will not even accept any responsibility or involvement in coordinating the installation. Calling and texting every installer name they gave me for months. Couple of call backs but, no commitments. One did come out for the new gas grill. Got the old grill out and the new one unboxed. Then realized the grill surround required some modifications. Said they would need to come back the next day with parts. They just left the $10k grill sitting on the ground and I never heard from them again. Now Sep 23 and SW Appliance left me with a trash compactor sticking halfway out from under the counter and a gas grill sitting on the ground. Canceled the dishwasher order. Buyer beware."