Appliance Artisan

It went very well. They were very thorough, they were meticulous, and we would definitely hire them again. We would recommend them as well.

Devin was respectful, listened carefully, was very courteous as he worked, restored the heating element to work again, and when he finished he tidied up leaving things as he found them. He answered all questions, and clearly used ingenuity to work on this old stove. This company and this technician were wonderful. He was a tad bit early, worked quickly and was friendly to deal with. He's our guy from now on. We are well pleased with this company.

Not well, Paul Stone came out to fix the refrigerator, on his second time out he "fixed" the capacitor. Actually dropped it on the floor, found after he left. Refrigerator no longer worked. It took Paul 2 weeks to come back out. He knew that we were dealing with a kitchen remodel, he actually diagnosed the problem with the new $4000 refrigerator that we purchased in June and lasted 3 months. We were pleased that he was on top of things, until the downstairs small refrigerator didn't work and we kept a small ice chest. Not sure why it took him 2 weeks to return; my husband told him bout the part he found on the floor ~ that was the problem.

Dishwasher is ok - washing machine still making noise

Seems to be working well.

very professional. Knew exactly what to look for

Todd arrived on time, was very easy to work with, my husband had just had hernia surgery two days before so he couldn't move anything. Todd got right to work and within a short while knew what our problem was, we needed a new motor control board. He wrote up a summarized report which we appreciated, it was thorough and gave us the information we needed to decide if we wanted to replace the part or buy a new machine. When we had a couple of questions, Brie, the lady who answered our calls, was super nice to work with and helped us figure out what we needed to do. We would definitely recommend Appliance Artisan to anyone looking for a company you feel safe coming into your home and being honest with you and working with you patiently if you have questions.

Todd showed up on time, was able to troubleshoot the problem, and tested the washing cycle several times before he left to make sure the fix was working.

Employee was actually early. Listened carefully to my explanation of problem. Was conscious of shoe coverings...with or without. Began disassembly of dryer immediately. Did run into a couple of problems that had become severe with the dryer. Explained those problems and received authorization to correct. All parts were available and employee proceeded throughout the repair process without hesitation and was very professional at all times. Prior to completion, employee offered estimated cost and was okayed to complete repairs.

Great service! Very professional.

Scheduling was easy, gave exact time (not a time window). Technician on time, polite, friendly. He had my replacement part on his truck so was fixed in one appointment. Price was less than I expected.

Excellent.

Very well. The part that needed repair was on the outside blower. It took a couple of days for the needed parts to come in, but very timely once they did. Cost included diagnosis, two trips, parts and labor. We also had a washer that wasn't spinning and draining and Jeff checked it out thoroughly, figured it was the circuit board and too old to replace. He did not charge for the time and energy he spent on that.

Contact was easy and professional. Speedy service was given on both occasions. One item was fixable and the other was not.

Nathanial was very helpful and understanding in working with us and our tenants. As property owners living 2 hours from Fort Collins, it is nice to know we can call someone and get a fair price and quality work.

The technician was able to trouble shoot and find loose connection which solved the issue.

I called and they had a man out very soon. He was very professional and took time to check every thing. I was not charged for the first visit. I would not be until the work was done. This I really liked. They called when the part was in. not a long wait. The appointment was for a time. The repairman was running a little late and I got a call from the office about that. He was only 15 minutes late, but it meant a lot as I had other plans . the repairman was very neat and got the job done quickly.

We had to replace the unit with a new one.

The source heard us coming and decided not to perform.

The repairman came promptly, but had to order a factory replacement. He went out of his way to fix the fan temporarily, though it could not last. He explained and demonstrated the repair, was personable and professional.

Well. Tech explained everything and gave tips on prevention of problems in the future

I was given a timely and convenient appointment. The technician arrived promptly (actually a little early!) and quickly diagnosed the problem; the drum had slipped out of position, but the machine was otherwise in good condition. In the process of repositioning the drum, he discovered a leaky valve. He said he couldn't be sure whether the leak had been there before, or whether he had caused it -- so he replaced the valve at no cost to me. I am highly impressed with the efficient, professional, and ethical service that I received.

Did a good job

It went well, and Jeff was careful not to scratch our wood floors when moving refrigerator. (More careful that I was!)

Great - they were done in ~30 min and everything was great