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"Excellent - Order was perfect - received product and quantity ordered. The quality of the carpet was excellent."

"Scott was very personable and worked out a good schedule for the cleanings, as I was expecting guests. The price was fair, although he said it was the "old" price, so not sure if it will be much higher next time, we'll see. I would not want it to be more expensive. Did a great job - my wool rugs got a new lease on life. I will have him come back for my whits couch when my guests leave!"

"Carpet King did a great job cleaning my carpets and my large living room couch. They came on time, cleaned everything extremely well and finished their work promptly. I wouldn't hesitate to hire them again."

"Always an excellent experience with Scott! We recently had all of our floors cleaned with them. Carpet, Travertine, Upholstery, they do it all! We have used Pac Pro Clean Services for many years and will continue to be a customer for years ahead! Scott is extremely hard working, thorough, knowledgeable, trustworthy, reasonably priced and just a phenomenal guy! Call them for a quote! You'll be thankful that you did! - Karla"

"Best service I have experienced with carpet cleaning. I have three cats and they can be a disaster. Moe made our carpets look brand new! Recommend 100%."

"Amazing! My new vinyl floors are so beautiful. I highly recommend Taylor’s! You will NOT be disappointed!"

"George is the man. He consistently gets me great carpets at a great price, is friendly, punctual, professional, and does a fantastic job. You don't need anyone else to do your carpet. I've used several outfits in the past, and I've had the best, most reliable experience with Carpet Time. Highly, highly recommend.
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"Super happy with this service, I had 2 area carpets cleaned in my home and they look brand new and smell great. Will happily refer to anyone I know who needs carpet cleaning."

"Hakan and Sogand are the owners and their services are literally the best. My rugs are shiny and clean, so satisfied."

"The Good:
   COMMUNICATION:  Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later.

The Bad:
   POOR JUDGMENT:  They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself.
   SLOPPY:  The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase.

Conclusion:
    Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job.
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