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"The landscape designer was creative and knowledgeable. They took the time to understand my needs and preferences, and the end result was a beautiful and functional outdoor space."

"Juan G was the Forman and Mike was our Piering crew. They were able to put in 7 jacks and complete the job within 1 week! I really appreciated how Juan kept me informed about the job and how they always left their work areas clean and tidy."

"All around good experience"

"Even after you paid a deposit these people will not return calls or emails. Probably the most unprofessional company I have dealt with. First off there is Ray X. Ray apparently takes week long vacations and does not set an out of office email reply. You would think if you call the people in the office to ask for help, they would say Ray is on vacation this week instead of He will call you back right away! The entire office seemed to not know he was on vacation, which is a huge problem because Ray is the only person who can actually make or edit a quote. Next up is Monica X. Monica also goes on vacations and does not set her email to reply informing people she is out of the office. When you call the office because Monica will not return your calls or emails, they seem not to know she is on vacation and will tell you she will call you back right away which will not happen. When you finally get Monica on the phone and ask is she got your voicemail, she will admit she does not check her voicemail. This is a huge problem because Monica is apparently the only person qualified to add a date to a calendar. You might think I am one of those customers that calls a lot and has a bunch of concerns... All I was trying to do was set a date for the job after paying my deposit. I had no questions or concerns. After we made a date I got a call the night before that they needed to cancel and my appoint was bumped a few more weeks. Finally a worker shows up about an hour late on the 2nd date and they brought a huge truck that was too wide to get into a driveway (Even though a 20ft shipping container got through there fine) making the job impossible. They said they would come at 7:30am the next day with the much smaller Van to do the job. At 7:50 I get a call from Monica. She says I think they were supposed to be there at 7:45? I correct her, and then she apologizes for them running late but they are on their way from Fairfield (20 minutes away.) 1 hour later I try to call Monica but she does not pick up and her voicemail box is full. Another half hour passes and I call again, no answer. Another half hour, no answer. Finally I call the office again and they are all in a big meeting. When I comment on Monica voicemail box being full they actually try to tell me that it must have filled up entirely within the timeframe of the meeting because of course she checks her voicemail. I never hear from Monica or Ray again, because they cannot be bothered. The worker arrives alone over 3 hours late and admits that he was told to go to another job first despite my job being weeks behind schedule, and the idea that he was on his way at 7:50 was a complete lie. Monica is a liar. Around the time the worker finally arrives I get a call back from the office. I had asked her earlier to go into the meeting and get me answers, and that I would like to speak to the owner or someone above these other clowns. She was calling to let me know the owner would be calling me in a couple minutes. 4 hours later as the job was getting complete I bring this up to the worker because I never received the call. He said he will bring it up to management and he will get him to give me a call (worker was some sort of manager apparently.) Guess what? He never called. They just sent the bill for the remaining balance of $6000 with no apologies."

"Clean, Professional and job completed on time. Great customer service with clear explanation of work."

"Great job by the crew! The work was done fast and we are very happy with the end results!"

"The service was great. The project was done very well."

"We had a surprisingly difficult and frustrating end to our experience with Foundation Repair of California (FRoCA), despite a very pleasant beginning. Unfortunately, because of what we learned in the process, we advise others to be very wary of working with this company. We had hired FRoCA to do a foundation inspection when we purchased our new home in 2021, and their inspector and sales team were very easy to work with. When we decided to retrofit our home to be earthquake-resistant in 2022, we called FRoCA. They came, did a crawlspace assessment, sent our build plans and diagrams off to their engineering department for retrofitting, and pulled the permit. We paid a deposit on a 10K project and permit fees. The day before the retrofit was supposed to begin, FRoCA sent out their site manager for a final check before construction could begin. We moved our schedule around to accommodate, and they showed up three hours late. When the site manager arrived, they overlapped with a meeting we had moved to accommodate them. Upon finding this out, they were very curt and unprofessional, and we didn't realize until later in the day that they had left without letting us know a status update. Later that day, we got a call from FRoCA saying that the site manager had banned anyone from FRoCA from going into our crawlspace, and said that all the insulation needed to be removed before they could continue the project. At this point they'd said they could remove the insulation for an additional fee. When we expressed surprise at this, our sales rep told us that the site manager had actually broken out in hives from being in our space. This was a surprise to us, as we had 1) replaced the insulation based on FRoCA's recommendation when we moved into the house, 2) had not been told that the insulation needed to be removed and replaced after multiple site visits by FRoCA, and 3) had multiple plumbing/electric contractors in our crawlspace, and didn't want to expose anyone to a hazardous environment. We put the project on hold and called three separate companies that specialize in either crawl space inspection or foundation inspection to check on the status of our crawl space. All came, performed an analysis and inspection, and came back with a clean bill of health. After all this, we were ready to share the inspection reports with FRoCA, but before we could do so, our sales rep said that they couldn't do the retrofit work as promised anyway, as their chosen materials were incompatible with a section of the foundation. We were surprised by this, as FRoCA had done multiple designs and checks, had their engineering team review it, and then sent it to the city to get approval and pull a permit. We asked how engineering had missed it, and FRoCA essentially shrugged it off. At this point, months had passed from when we were first approved for the EBB grant, and time was running out for us to finish our project. We started looking for another contractor to help us out, and asked for our deposit to be refunded from FRoCA, which they initially didn't want to do and tried to convince us to keep them on retainer, citing the rising costs of materials. We refused and insisted on our deposit back. FRoCA said that they would refund our deposit, but that we would need to pay the permit cost. We paid them for the permit, but in order to transfer the permit the local government needed the plans that were drawn as well. FRoCA refused, stating that the fee was technically only for the permit. We were really unhappy with this arrangement, as they pulled a permit based on plans that wouldn't work, and submitted a permit release that, without plans, couldn't be released. This is extremely frustrating, as we paid $900+ for a permit that couldn't be used. We had to pay for another permit when we hired a new contractor to work on our retrofit. In the meantime, we found another independent contractor who made the process SO EASY. He proactively worked with EBB to help us get an extension. Within three weeks of us contacting him, he had a new permit pulled, plans designed, and one more week later, was bolting down our crawlspace. Seeing how easy GrandView Builders made this process really shone a light on FRoCA's inadequate business practices. Summary: FRoCA pulled out of our project 24 hours before it was due to start, citing reasons that were discredited by 3 independent companies. They then claimed that the project wasn't feasible because of an incompatibility between our home and their materials that they had missed during several site visits, after submitting plans and pulling permits. After we insisted on a refund of our deposit, they provided a permit release but not the plans necessary to the local government, without which we could not transfer the permit to the new contractor, costing us $900 for no discernible reason."