Get matched with top insulation pros in Monte Rio, CA

"Hawkins has now done two whole-house window replacements for us. This second home is a one-of-a-kind designed Mid-Century Modern classic home, and we have been very fussy about how the windows needed to look in order to retain the essential look and style of the old window styles. Hawkins has been able to provide us with really spectacular replacements. Gary Hawkins, the owner, came personally to look at our home and listen to our concerns, and then was able to select the precise windows we asked for. We find them to be reasonably priced and responsive to concerns. Since they have done multiple jobs for us, we know they do a great job of keeping their customers happy and also hit the "budget-friendly" button, too! This project includes replacing 3 sliding glass doors, (one which is 10 feet wide), 18 windows, (3 of which are 8+ feet wide picture windows), 4 floor-to-ceiling fixed tempered windows, and 3 specialty reeded glass windows."

"Ezra and Charles are very friendly and personable. That is, when they want to take your money. What good is a 12-year warranty if you start ignoring your customers at 2 years. I needed my HVAC replaced. Because the HVAC sits on my roof, I decided to redo the roof too. Ezra and Charles came out and were really friendly so I immediately had a good impression of them. Even though it would’ve been cheaper to go with a roofer and a separate HVAC company, I decided to go with Landmark Construction Crew, aka Landmark Energy Upgrades. I figured it would be a more seamless process for one company to do both. I got this done in December of 2016. The thing with a roof is that you don’t know if it’s a good job or not until it rains so I waited to write a review. Around January 2018 ( a little over a year later ) we got some much needed rain but unfortunately, I had a leak coming from one of my vents. I emailed Ezra and he sent out a roofer. The roofer came, looked at the vent, jumped up on the roof for ten minutes and said he was done. Months later, it rained again, it leaked again, I emailed Ezra again. I decided to take a closer look at the vent and noticed that there was sunlight in the ductwork. I figured sunlight equals gap somewhere. When the roofer came, I told him and he said it’s nothing, probably just a reflection, without even taking a look. Then the roofer tells me that the next time there is a leak, I need to call the HVAC guy because it’s not a roof problem. I couldn’t believe it so I told him that HIS company IS the HVAC guy!! I used one company to do the roof and the HVAC so there is NOBODY else to blame. So, he jumps back on the roof and was done and gone in 10 minutes. About a month goes by and the rain is back and so is my leak. It’s 2019 so it rained a lot this year. Good for California, bad for me. So, I emailed Ezra again. After a few weeks, no reply. So, I email him again with pictures, a few more weeks go by and no reply. So, I call him and he picked up the phone. He sounded surprised to hear from me (probably didn’t recognize my phone number) and I start telling him about the leak. He said he didn’t get my emails but just text him my address and he’ll send somebody. A couple of weeks goes by and nothing. So, I text him again and after weeks and weeks of waiting, no reply. I’ve emailed, called, and texted so, at this point, it’s very obvious he’s avoiding me. If you are looking for a friendly company that is willing to take your hard-earned cash then Landmark is for you. But if you’re looking for a company that is accountable for their work then look elsewhere. I know I am."

"Horrible experience, the employees were very poorly trained. They severely underestimated the time to do the job. They sealed holes in vent screens with big globs of unsightly goo. The crawlspace access door wouldn't stay closed do they pried a stepping stone out of the garden and used that to hold it closed. They spit sunflower seed shells all over, including on our front porch furniture. They vacuumed the old insulation out of the attic but there was a leak in their system and it spewed old insulation and rat droppings all over the inside of our garage and on open storage shelves, and they didn't clean it up. They only apply blown-in insulation and our ducts are covered with sheet insulation, so they didn't remove that insulation or the rat droppings on the tops of the ducts. I could go on...."

"No issues. All went well. Would recommend to my neighbors."

"I was happy with my experience with this firm. In early December, Juan with Sustainable Living Builders responded to an Angie's List request I had made late on a Friday night for emergency roof repair for a leak at my chimney. He contacted me the next morning and the leak was repaired later that day. The repair, which had been unsuccessfully attempted by another roofer earlier in the week, has been through several significant rainstorms and hasn't leaked since. The members of the crew who fixed the leak were courteous and confident. Although the pricing wasn't clear to me ahead of time (and I didn't know until I was billed several weeks later), the final cost was within the ballpark Juan and I had initially discussed on the phone, which I considered to be reasonable. (I would have preferred having a breakdown of the costs in the bill, but that's obviously less important than the success of the repair.) Lastly, they offer a 5 year warranty, which I fortunately haven't had to use but nonetheless consider important. Based on my experience, I would definitely recommend this firm."

"It went rough, but we were both at fault. Had to say that first. But I am mostly satisfied. The outside sales person was on time for the walk through. He was nice and seemed knowledgeable. He had a lot of prior experience as a laborer before he became a sales rep. He was able to present his company and offer a quote on the spot. I agreed and gave him a deposit. Off we go. Right? Well, he based his quote on 700 square feet when it was actually 1100. That's why his price was low. You would think that I got a deal. But no. The labor crew only showed up with enough insulation for 700 SF. Not enough. So here is what we had to do. Introduce Jose. The lead man on the project. If it were not for him, it would have went south in a hurry. Turns out that Jose is a good person with a soul, and I am happy to "work with" a great person like Jose. APP is lucky to have him, and I hope they are taking good care of him. Just so you don't think I am fake, the "helper" that Jose had that day was worthless. Didn't want to work because he is a 20 year old kid who was out all night drinking and chasing girls (or boys), and was hung over. I did more 90% more work than he did (yes, I helped Jose. I have a good soul too). I let Jose vacuum out the old stuff, then I made him stop. He understood. Come back when you have 1100SF of insulation. Right? Before he took off, Jose up-sold me on insulating the bottom of my house (in between the floor joists under the sub floor)(under the house), applying a radiant barrier in the attic and switching from blown in cellulose with the pink panther batts. I ended up insulating under the house by myself. Nice. I communicated that to APP, but it got lost in translation. When the day arrived that Jose returned with 1100SF of material to finish the job, he showed up with two helpers. BTW, I had to request the APP office to please make sure Jose was who they sent to complete my job. Regardless of my implicit instructions that I subsequently made with the APP office, that I changed my mind and now want blown in cellulose again, and NO radiant barrier, Jose and crew still showed up with pink panther batts and radiant barrier. Whatever. The crew is there, lets get to work. The reason I only give them a B is because they installed the radian barrier wrong (in my opinion). I did research and radiant barrier should be one inch from the roof sheeting (plywood) if it's hot southern California. They stapled it to the 2x4 rafters so it's really 3-1/2 inches from the sheeting. Not sure if it is even radiating anything at this point. I think I just wasted a $1000. Even so, my neighbor asked me who did the job, and I ended up giving them the APP biz card, so I guess that was kind of a recommendation."

"So great. Great and quick communication and quick service. Came and did what they said they were gonna do and had it done BEFORE they said it was going to be done. There was no time wasted. Guys came in their company cars, worked, took their lunch, came back and continued until days end. I was quite impressed with the amount of work they completed and how well they did it. The owner came to check on the job and they cleaned up very well at the end of the day. We have had a lot of work done at our house over the years, and they are by far the most efficient, clean and professional. This was a patio replacement. We had an old steel patio and they replaced it with a stunning white aluminum patio, with two fans and an attached gazebo with carriage lights. It is stunning. They went above and beyond on design. The price was also comparable to other estimates i received for just the main patio with no gazebo. So I felt like I got more than what I paid for. Will definitely have them come back to do a full backyard remodel."

"The service was great. They were professional, on time and polite. I had no complaints with them."