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About us
Autopom provides a product and service called a Vehicle Protection Plan or VPP which is comparable to an extended auto warranty but offers much more! Accepted by licensed repair facilities nationwide, Autopom's VPP includes the auto repair coverage of an extended auto warranty PLUS the added protection of 24 hour roadside service, towing service, trip interruption reimbursement and rental car assistance while your vehicle is in the shop for an extended stay.
Business highlights
15 years of experience
Services we offer
Vehicle Protection Plans Vehicle Service Contracts Mechanical Breakdown Insurance Roadside Service
Accepted Payment Methods
- CreditCard
Reviews
4.47 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 14% |
Showing 1-7 of 7 reviews
William P.
Jul 2016
I can't say enough about the time and effort she spent providing a number of options, carefully and patiently explaining the costs and
coverage available. No high-pressure sales tactics - just facts, figures and payment options presented in a pleasant manner for my decision. Once I had enough information to go forward with the transaction, Lisa provided several ways to make payments, set up a payment date that was amenable to me, and allowed me to make all those decisions, explaining that if the date I chose was inconvenient in the future I could change it. I also could change the "contract activation date" choice as well (30 days and 1000 miles or 90 days and 200 miles) before the contract was activated. I chose the 90 option, but a week later changed my mind. I contacted Autopom and requested the change - which they did without a hitch. This kind of service is hard, if not impossible, to find with other auto repair contracts. After I made the purchase, the contract package arrived with a complete and clear explanation of all covered and non-covered repairs as well as how to make claims with appropriate contact information. Autopom also provided several options and services regarding payments which provides great flexibility for their customers. I've since had a few occasion to ask Autopom to adjust a few of my selected options and they made those adjustments right away and in a courteous businesslike manner. The entire process occurred over a period of a week, and both Lisa and the manager/owner (Mr. Mike Jones) handled my calls or emails expeditiously and in a courteous and friendly manner. This may sound like a "paid" comment, but I assure you that it isn't. It's the honest truth. I received no payment, consideration or promises for posting these comments. I am simply conveying my personal experience with this company. It was a exemplary transaction from start to finish, and so far, while I haven't filed any claim with Autopom, based on my experience, I expect that if or when I do, I'll be as pleased with the claim process as I am with the contract purchasing experiend.
coverage available. No high-pressure sales tactics - just facts, figures and payment options presented in a pleasant manner for my decision. Once I had enough information to go forward with the transaction, Lisa provided several ways to make payments, set up a payment date that was amenable to me, and allowed me to make all those decisions, explaining that if the date I chose was inconvenient in the future I could change it. I also could change the "contract activation date" choice as well (30 days and 1000 miles or 90 days and 200 miles) before the contract was activated. I chose the 90 option, but a week later changed my mind. I contacted Autopom and requested the change - which they did without a hitch. This kind of service is hard, if not impossible, to find with other auto repair contracts. After I made the purchase, the contract package arrived with a complete and clear explanation of all covered and non-covered repairs as well as how to make claims with appropriate contact information. Autopom also provided several options and services regarding payments which provides great flexibility for their customers. I've since had a few occasion to ask Autopom to adjust a few of my selected options and they made those adjustments right away and in a courteous businesslike manner. The entire process occurred over a period of a week, and both Lisa and the manager/owner (Mr. Mike Jones) handled my calls or emails expeditiously and in a courteous and friendly manner. This may sound like a "paid" comment, but I assure you that it isn't. It's the honest truth. I received no payment, consideration or promises for posting these comments. I am simply conveying my personal experience with this company. It was a exemplary transaction from start to finish, and so far, while I haven't filed any claim with Autopom, based on my experience, I expect that if or when I do, I'll be as pleased with the claim process as I am with the contract purchasing experiend.
Andrew T.
Apr 2016
everyting went great no probems .
i did my reseach and looked at 5 companys at the start , came down to 2 company and autopom
was number 1 at the end
Monique J.
Feb 2016
My husband and I signed up both of our vehicles with this warranty company in December. First I think they may us one of those companies that help you delete negative reviews because after the way they just handled our claim I am amazed that this company has the high reviews that are shown. We, in part, made our decision to sign up with them as oppose to another company, based on reviews that we'd read. DON"T WASTE YOUR MONEY! I was told by my repair company that they denied my claim and made an excuse that the issue was pre-existing. My vehicle has been driven over a thousand miles with no issue since I purchased this warranty. It began to hesitate. I took it in and was told my timing belt was stretched. I spoke with a customer service rep for the company that used phrases like it "could have been preexisting" he said it "usually takes at least one thousand miles for an issue like this to occur" however when we signed up we had to report the mileage and my vehicle has been driven over 1300 miles since we signed up! Also, I called various service departments at well known car dealerships in the area. I've spoken with master mechanics etc... who all said this is a crock of bull and is an assumption. Also, all of the research I've done online states the contrary. It's one thing if this were true but to try to get out of paying the claim by stating that this could have been preexisting leads me to believe that this company is a SCAM. When dealing with a vehicle this statement could almost be used for anything. Unless you take your car apart and examine every piece before signing up anything could be said to be pre-existing. We've paid over 7,000 for two warranties for nothing but an unethical company who is in the business of taking money and selling warranties but not covering you if you actually have a problem! SAVE YOUR MONEY... DO NOT BUY A WARRANTY FROM THIS COMPANY.
I asked to speak with a supervisor and was told that she was busy and would have to call me back later. I spoke with them at 9 am this morning. No call back all day while I am without a vehicle. It doesn't seem like customers matter. I asked the rep for the corporate info and was told they are just one stand alone company. I asked about the owner, higher level manager etc... he said he couldn't give me any information and I just had to wait for a supervisor to call me which never happened.
I asked to speak with a supervisor and was told that she was busy and would have to call me back later. I spoke with them at 9 am this morning. No call back all day while I am without a vehicle. It doesn't seem like customers matter. I asked the rep for the corporate info and was told they are just one stand alone company. I asked about the owner, higher level manager etc... he said he couldn't give me any information and I just had to wait for a supervisor to call me which never happened.
Response from Autopom
"Ms ****** claim was handled per the terms of the contract and per her request, received a prompt full refund (not pro-rated). autopom! and all the administrators we represent are not a "scam" as stated by Ms *****. We are all accredited by the BBB and maintain an A+ rating with thousands of satisfied customers. autopom! is the seller of the vehicle protection plan purchased by Ms. *************. The administrator and obligor of the contract is ******** which means ********** administrates (approves or denies) the claims and is obligated to pay the claims. autopom! does not perform any role whatsoever in the approval or denial of claims. However, autopom!, as the seller of the policy does get involved on occasion when notified by the customer that their claim is being denied. In this case autopom! had no knowledge that the consumer was upset with her claim until we were notified by the BBB and several other online review sites where Ms. ******* filed negative reviews. Consequently, we were unable to offer our assistance to Ms. ******* until after she posted. Normally, if a customer is having difficulty with a claim they will contact us directly and we immediately jump in to help in any way we can. As soon as we learned about Ms. *****'s claim, autopom! contacted the administrator to understand why her claim was being denied. We learned that the vehicle's failure was due to what the administrator considers a pre-existing condition. After receiving a physical inspection report of the vehicle, Ms. [Member Name Removed]'s claim was denied, per the terms of the contract, by the administrator due to a stretched timing chain (not a belt as stated by Ms. ****) being declared a "pre-existing condition". By the time autopom! was notified and got involved, the administrator's decision was already made. autopom! requested reconsideration of Ms. ***** claim but after additional review we were informed the decision was final. The administrator stated that Ms ******* vehicle had only been driven 90 miles after becoming eligible to file a claim. Their position was that stretching of the timing chain was a long-standing condition on this vehicle taking many thousands of miles to stretch to the point of failure and therefore was pre-existing. autopom! was able to facilitate a phone call between the administrator's Director of Operations and Ms. ********. During that call, the Director was able to personally explain to Ms. ******* why the claim was considered pre-existing. As a seller of vehicle protection plans, autopom! is aware of the sensitive nature of claims denial due pre-existing conditions. Consequently, we include the following disclosure with all of our quotes (including the quote sent to Ms. *****) "A vehicle protection plan (VPP), commonly called an "extended warranty" is not intended to fix problems that your car or truck may may presently have. A VPP should not be acquired for the purpose of paying the repair of a pre-existing condition. A problem that exists prior to VPP activation (typically 30 days AND 1000 miles after VPP purchase date) is called a "pre-existing condition". A condition that is pre-existing will not be approved by our contract administrators. Claims made within ninety days after VPP enrollment are especially subject to review to insure that they are not pre-existing. Determination of an issue (mechanical or electrical) as being pre-existing is made by the VPP administrator."
A'iShah E.
Dec 2015
It was an excellent experience. Dacey, the young lady who helped me, answered all of my questions. She returned my emails and phone calls in a timely fashion. She was very plesanf and extremely helpful. I am very pleased with the customer service and I will absolutely recommend Autopom!
Basilios L.
Oct 2013
I purchased a policy for mechanical breakdown for my Cadillac last year from auto-POM. I had a problem and had to take it to the shop. The next day, the claim was already approved and work being done! NO HASSLE!.
I came very close to going with another company, however come to find out with Lisa's help, they had many complaints and did not have the financial stability nor the reputation of Mercury Select who the coverage is through,. She was great with explaining everything and patient with answering all of my questions. Also, I appreciated that she was no pressure!. Many companies just want your credit card and want you to buy that day. Lisa did not bug me...
In closing, I'm very pleased with the service from auto-POM and the efficiency in which my claim was handled with Mercury.
I came very close to going with another company, however come to find out with Lisa's help, they had many complaints and did not have the financial stability nor the reputation of Mercury Select who the coverage is through,. She was great with explaining everything and patient with answering all of my questions. Also, I appreciated that she was no pressure!. Many companies just want your credit card and want you to buy that day. Lisa did not bug me...
In closing, I'm very pleased with the service from auto-POM and the efficiency in which my claim was handled with Mercury.
Ronald K.
Oct 2013
it was easy and affordable and Lisa is great to work with
A++
A++
Steve J.
Oct 2013
The staff was very professional, didn't pressure us and explained to my wife and I how the policy worked and how it would cover us (our car) if it broke down or had other mechanical issues. Having two small kids, it's important to us to have a working car and not have to worry about breakdowns or issues that we might have since we plan to keep the car for a while.
Since getting the extended auto policy, we have had three different mechanical issues with our car (since 2010). All of them have been covered 100% after our $100 deductible. We have saved a lot more than we spent and we are glad to be covered.
I would highly recommend Auto POM if you want to extend your car's warranty.
Since getting the extended auto policy, we have had three different mechanical issues with our car (since 2010). All of them have been covered 100% after our $100 deductible. We have saved a lot more than we spent and we are glad to be covered.
I would highly recommend Auto POM if you want to extend your car's warranty.
Licensing
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FAQ
Autopom is currently rated 4.4 overall out of 5.
Autopom accepts the following forms of payment: CreditCard
No, Autopom does not offer free project estimates.
No, Autopom does not offer eco-friendly accreditations.
No, Autopom does not offer a senior discount.
No, Autopom does not offer emergency services.
No, Autopom does not offer warranties.