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"I contacted Discover to ask for a quote in the morning and they responded with the best price and the shortest window to come over. They only had a one hour window as opposed to some other devices that have 4+ hours which they arrived as promised. Not only did a service tech arrive, but the manager as well. Both were extremely professional and assessed the problem before taking any action. They isolated it to the mainline and was able to run a commercial snake to have everything unclogged in less than an hour. Once everything was tested with the other water lines to make sure the problem was resolved they cleaned up the work area and hooked up the lines back to the washing machine. I can't express how much I would recommend this company for jobs big or small. I'll definitely be reaching out to them for service in the future."

"Very professional team. Was easy to schedule time for a walkthrough for a quote, and the quote was provided in a timely manner as well. Work was on time and well done. Will hire them again for future projects!"

"Great! Steve arrived super quick, identified the problem and fixed it. Nice work and a nice guy. I would recommend him to anyone."

"Better Water Heater installed our tankless water heater incorrectly, creating a significant safety hazard for our tenant, an African American family of 5 with 3 small children. After a contractor from AHS reviewed the installation, they confirmed multiple issues, including code violations and fire risks. Major Problems with the Installation: Unsafe placement in a closet - The condensate has no proper drainage, which could lead to mold, rust, and fire hazards. Improper use of an evaporator pan - This pan is not intended for water heaters, creating a fire risk in an enclosed space. Oversized unit for our home - The Rinnai RU160iN is designed for larger homes. It's far too big for our 1-bed, 1-bath house, making it inefficient. Insufficient gas line - According to AHS, the gas line is too small to support this oversized unit, which could lead to gas flow issues or even pose a fire hazard. The city won't allow this installation to pass inspection because the gas line doesn't meet the required capacity. Permit/code violations - The installation was done without a permit and violates multiple building codes. When we confronted the company, they insisted their work was done correctly. Their "solution"? If we wanted the job to be done legally, we would have to pay for both the permit, their time working with inspectors, and additional costs to fix their mistakes--$995 for a bigger gas line to support the oversized unit. On top of that, they quoted us $585 for permit costs, even though the city building department told us the permit fee is only $150. Bottom Line: If you want a safe, legal, and code-compliant installation, DO NOT trust Better Water Heater. They cut corners, refuse accountability, and expect customers to pay extra to fix their mistakes."

"The service was exceptional. We highly recommend FDL plumbing. Gets the job done"

"Quick to respond, schedule, and complete work. Went ahead and also noted other improvements we may want to consider around the house with his estimate. Would definitely use him again. Thanks Jess!"

"Our Service Tech, Alex Peck, arrived on time to perform the annual check up & tune-up of our HVAC System. He was very professional and following the Tune-Up asked if there was any other items that needed done or looked into that he could take care of. His services were very much appreciated and very professional. Lee"

"The plumbing technicians came out as promised to assess the leak. They were both very courteous and kind and assessed the damage. I am giving three stars because they estimated the cost to be almost 250% higher than what the actual cost was to fix the issue. I am sure there are customers out there that would just accept any bid however, please get multiple beds for these projects, especially when working with this company as they will inflate the cost to take advantage of the situation. I ended up only paying for the $79 estimate."

"Fernando was quick to replace the valve."

"Though I am happy with the final result, I feel that TJ did a bit of a bait and switch. The person who showed up, Felipe, was from a different company. "TJ" quoted me $900 for the job and $300 to move washer and dryer to access the main valves. That's $1,200. In the end, washer and dryer were not moved. But I did ask them to replace a faucet cartridge in my bathtub, which they did. But before that, Felipe had managed to turn off the water to my unit without moving washer and dryer. He then had to cut into drywall to locate the outbound pipes, but made a mistake. The next cut he made found the water pipes but these were the wrong pipes. An emergency water shutoff to the building was required. In the end, the bill was for $1,800. They did not take credit card. No receipt was given to itemize work done. These guys, from Moor Plumbing Solutions, did work hard and got the job done but there was a serious lack of transparency from the very beginning, not to mention a near disaster."