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Toilets questions, answered by experts

Yes, frozen pipes can prevent a toilet from working correctly. If the pipes are frozen, water cannot flow, which means your toilet tank won't be able to refill after a flush. This will prevent the toilet from flushing again. Depending on which lines are frozen, the ice can also block the drain pipe, preventing water from flushing away.

As a temporary workaround, you can manually add water to the tank for each flush. To clear a frozen drain pipe, you can try filling the toilet bowl or tank with warm water and flushing to help thaw the ice. However, the best long-term solution is to unfreeze the pipes to get your toilet back in working order.

The most common reasons a toilet won’t stop running are a faulty flapper or fill valve, improper fill height, or incorrect chain length. Luckily, all these issues are relatively easy to fix with parts you can find at a local hardware store. You can also call a plumber or toilet repair professional to solve the problem.

Emergency plumbers charge a significantly higher rate than for standard service, typically 1.5 to 3 times the normal hourly cost. You can expect to pay between $100 and $500 per hour, with an average of around $200 per hour. In addition to the higher hourly rate, many plumbers charge a flat emergency service or trip fee, which can be between $150 and $300. The final cost depends on the timing of the call; prices are highest for major holidays, followed by weekends and after-hours service on weekdays. For a complex job on a major holiday, a master plumber's rate could reach as high as $600 per hour.

A standard toilet flange should fit snugly into the outflow pipe and sit level with the subfloor. Installing a new one without first removing the old one will make it impossible to form a seal and keep the toilet bowl bolted securely in place. 

However, if you’re dealing with leakage or wobbling because you’ve installed a new type of bathroom tile (making the floor taller), you may be able to avoid fully replacing the flange by opting for a toilet flange extender. Extenders typically come in kits for easy DIY installation, fit over the existing flange, and bring the drain connection higher.

Generally, toilet leaking is not an emergency unless the leakage is severe. However, any leakage at the bottom should be addressed as soon as possible because it could lead to water damage to the floors, under the tiles, or into the walls. Leaks at the bottom can also lead to mold growth if unaddressed.

The Goleta, CA homeowners’ guide to toilet services

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