Get matched with top granite countertop repair pros in Georgetown, CA

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

" Hiring Bellagio Granite and Quartz for our remodel was a huge mistake. We needed floors, countertops, and shower tile done by May 18, 2025, for our move-in, but it was a disaster. After hours, we found my husband?s tools missing and beer cans everywhere?one made into a smoking pipe. We told Francisco, the manager, who shrugged it off. Tools were returned, but it set a bad tone. The shower was a mess: they mismeasured the wall, leaving a gap they hid with a flimsy tile strip. We found they used caulk, not thin-set mortar, which is wrong and risky. Their second try cracked a tile by cutting it dry (should be wet) and they asked if we?d use it. No way! By May 18, no shower. I had to babysit their third try?they skipped waterproofing and surface prep. I translated via phone to make them fix it. Done May 21, they demanded $500 extra on top of $12,000. We refused. Work was okay only because I watched them. Despite some good reviews, Bellagio was sloppy and unprofessional. Avoid them."

"Pleasant, worked fast and did a good job. Guaranteed the work."

"Loved this group"

"They did an excellent job. Very customer service focused."

"They didn't do what they said that they're gonna do. The paint job was spotty and it was unfinished cabinet work. I tried to call them to let know and they never even know who I am."

"This company is priced higher than others by about $500 but the sales pitch was good and they felt genuine in their goal to make us have an effortless and quick turnaround with impeccable work. The sales person Santana was very nice and accomodating and was able to guarentee it would be done in 1 day 1.5 tops (100 sq ft only tile floor no subfloor- ready to go). Unfortunately, After eight hours of work only padding and a few tiles were placed down and he had to come back. day 2- 8 hours of work.. still not done. Day 3 - now I'm missing work unexpectedly, finished work and our first flush hours later- WATER pours out under toilet. day 4- fix toilet 2 more hours.. -- overpriced, work took 3 x's as long as it should, no compensation for lost time or hassle, looks ok 7.5/10 they used the wrong height baseboard so it doesn't match rest of the room, there are miscut boards and gaps left. "

"Sales Rep. Joshua from Contra costa county stated they are a good team and they are a team and there's only one pro came and on the first day supposed to come and he was sick so we lost days of work. my husband used a whole vacation week and we lost days . They had multiple call offs and the person that was working . They would not stay whole day . There was days will he come at 9am and left 12nn and stated that how will needed to work other job site. and he wouldn't be at our work site a whole day and complain already multiple times to the project manager Justin rowe. We keep reminding them to put a shoes to protect our floors and we paid so much for the floor and the labor . They had a gasps in the baseboard and everything and already paid 5000 and its original charge 7200 but we thought we had hire a professional work done but we had hire somebody else to fix the job and we paid a lot of money thinking this was the trust worthy company but we took advantage and Justin cared about collecting my husband and needed a check to get the month quota and the job was not done and we are disappointed and we spend a lot of money for this project. WE have picture of the work and everything ."

"They were fantastic! they were on time and professional. They met our every need. in fact, they were often early and prompt without delay."