Cole Industries, LLC

I run an Airbnb in a basement unit in my house in Portland, OR. Apparently, a young child had been sitting or standing on my bar counter (that extends out 12 inches), and it had come loose. Not only did Dale Cole do an excellent job of installing metal corbels I had provided to additionally shore up the counter’s overhang, one corbel’s extension had to be carefully shortened and edges smoothed before installing. After shoring up the horizontal brackets and thoroughly gluing, the counter is now perfectly aligned to its original position and looks great with the new corbels. Dale’s superior craftmanship and professionalism is a rarity these days, and the overall cost was very reasonable. I strongly recommend Cole Restorations!

Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month.

I have been in the business for 40 years and he is the only person that I would hire for doing that particular kind of work. If there is a scale of 1 to 5, he is beyond that scale because he is that good.

Very professional, did great work and I have no complaints.