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"Great communication Alex and the crew did what they promised and more! Thanks Guys M Mcclear Yucca Valley Ca"

"Excellent. Company owner (Joshua) immediately responded to my request, and came to my house to provide an estimate, Within a few days, his team was onsite and completed the installation. I am very pleased with the results. The stairs look great. His team was courteous and very professional. Joshua is personable, flexible, and made sure that I was pleased."

"It was excellent. He did an exceptionally cleaned and efficient job. He was on time and on budget."

"Thomas, sales, assured & described remedy for each concern including low spot where water pools. Admitted that they are not the low bid because they are superior in workmanship. Delayed start due to material pick-up. told it would still be dry by 5pm. Lawrence walk the project identified all issues including the only low spot where water pools. the crew worked efficiently enough to solicit and complete two neighbor's projects that same day. cracks were still very visible. Lawrence said I would have to wait 6 months and repeat the process for and additional $1500 to completely fill the cracks. The area did not dry by 5 but took over 24 hours to be walkable. I paid them in full immediately. A week later the water pooled at the low spot as before. no difference. I sent photos with an email. No response from the company. I followed up with a phone call. Lawrence said there was nothing they could do and refused to come look. I am very disappointed."

"Del Rey Paving exhibits predatory sales practices, failure to deliver on promises, inadequate design, errors in construction, failure to abide by warranties, seeking funds out of contract in order to maintain “good faith” relationship, unresponsiveness, and poor service. After a very high-pressure sales pitch (disguised as a design meeting) with all the accoutrements (fancy PowerPoint demonstration, a copy of their impressive surety bond, commitments that they will stand behind us, and a discount that magically expired the same day) and a commitment that the 25-year warrantee covers everything but seismic and trees, Del Rey Paving completed our $72k backyard paver project in September 2023. Over the next few weeks, the pavers began to separate, sag, and crown. Also, the drainage in many areas was toward the house, not away from it. They did come back a couple of times to remove pavers, recompact, and reset. However, when failures continued, they asked us to let the system fail for another year so they would only have to do a major rehabilitation once. When that year elapsed, they were nowhere to be found. Very difficult to get them to come back out. Then, instead of fixing the failed system, they had a soils engineer evaluate. The engineer's soils report described the underlying soils in precisely the way we had described and physically showed them two years prior to the Senior Design Consultant. The report also recommended construction means and methods to properly support various structures, including paving. The report recommendations were vastly different than how Del Rey Paving actually constructed the paving system two years prior. They recently sent an email essentially saying they didn’t want to keep spending money on their failed system. They also claimed the warranties would not cover the repairs. They are attempting to simply walk away, leaving us with an unsafe, embarrassing backyard and a worthless major investment."

"To Whom It May Concern: It has now been well over three years and our kitchen remodel has never been completed. We have not been contacted in over 2 years regarding the completion. This remodel has been LESS than satisfactory. Listed below are our grievances: 8/31/15 - We discussed with the salesman, Ron, what we wanted in the kitchen and the price we could afford. He eventually agreed and we asked if he needed to see the electrical box or anything else. He did not. 9/3/15 – After the kitchen had been demolished and $5500.00 had been collected from us, Ron finally looked in the electrical panel box and decided an additional $6250.00 would be needed to upgrade the panel, install LED lights, which he had told us weren’t necessary, and to put copper pipes under the sink (which already had copper pipes). He refused to continue the work without an immediate payment of an additional $5000.00. 9/4/15 We arrived home on that Friday night to find chicken bones on the floor of our demolished kitchen and empty beer bottles in addition to garbage, paint, plaster, tools and more chicken bones scattered all over our driveway and backyard. (Pictures enclosed-#1) We called the company and were told they would come out the next day to clean it up and haul away the trash. Instead, they moved the trash to the side of the driveway, leaned it against our new redwood fence, and it remained there for 4 weeks. (see enclosed picture #2) - The choice of cabinets had to be done by text because THND had nothing to show us. They were then put in without approval and they were, in many cases, either wrong or missing. - A cabinet was place directly touching the stove, a fire hazard. It would not have been corrected had the “city inspector” not pointed it out. (see enclosed picture #3). - The awful molding at the top of the cupboards, which in many cases doesn’t fit, was not a choice, it just showed up. And it started separating from the ceiling 3 months into the remodel, and had to be re-caulked. - The painting was done by a very inexperienced painter who didn’t even have a ladder. He stood on two paint buckets to paint near the ceiling. - THND must not own any ladders or buckets because the men used ours, covering them with stucco and paint, and ruining a large bucket. - The light fixtures were completely closed BEFORE the inspector came. He was NOT pleased. Everything had to be opened up again for inspection. - Rather than move electrical outlets, notches were cut into the backsplash to accommodate plugs – a very shoddy and amateurish job. (see enclosed picture #4) - An outlet was placed under the sink next to a leaking pipe. Again, the inspector saw it and saved us from possible disaster. - After the installation of the $5250.00 new electrical box, our brand new stucco was repaired so fast and poorly that it didn’t begin to match the surrounding stucco in texture or color. We had to wait TWO MONTHS for a correction and a big mess was left on the steps and cement underneath. - During a heavy rainfall, a leak in the bathroom ceiling, right next to the newly installed venting fan/light exposed an uncovered electrical box with loose wires floating around. Alarmed at the shoddy work and danger of exposed, un-grounded wires, we called our own electrician to come and check the work done by your company. 2/24/16 – Our electrician opened the ceiling in the bathroom to look over the situation. He said it is illegal to hide a box in the ceiling as had been done. Plus, it hadn’t been grounded and the box had to be extended to bring it down to ceiling level. Since he had worked at this house in the past, he knew that the LED lights in the kitchen were new so he went up into the attic to see what else was going on electrically. He said there were two other boxes that had been covered up and weren’t grounded – one in the main kitchen and one in the laundry area. Since nothing had been grounded so far he decided to check the new plug by the stove and found the ground wires cut off and thus not connected. He had to take out the box, extend the wires and reconnect the whole thing. Along the way he noticed that the new electrical box outside had loose wires, disconnected wires and mislabeled circuits. As he was working on the plug by the stove he noticed that it was on the same circuit as the stove and the microwave – all labeled dishwasher. He said if we tried to run a toaster oven when the microwave was going we would blow the circuit. I’d be interested to know what the “dedicated” lines to the kitchen actually are. We paid an extra $4000.00 for them. We now had several holes in the ceiling that need to be re-plastered. The electrician said that if it had been done properly the boxes that were covered up would, instead, have been turned around and opened UP to the attic instead of burying them. As it is now, the boxes on the ceiling, even with decorative covers, are ugly and amateurish. 3/15/16 and 3/18/16 – your electricians returned to finish and check remaining work. Holes remained open in the ceiling of the kitchen, washer/dryer area and bathroom. An appointment to fix them was made and cancelled and then we never heard anything from THND again. 1/31/17 – A continuing leak in the bathroom ceiling, caused by the vent put into our new roof by THND, had to be repaired by our roof people. We paid for this. (see enclosed picture #5) 2/2017 – We had the holes in our kitchen, washer/dryer and bathroom ceilings repaired and painted. We paid for this. To say that we were disappointed with THND would be a gross understatement. We saved a very long time in order to be able to afford a kitchen remodel. We expected to be working with professionals but most of the work was at best, amateurish, and at worst, dangerously negligent."

"From the moment I met Guy, I sensed he was very different from other contractors with whom I'd worked....and it was true. He wrote down, in detail, everything that was to be done and it was all completed beautifully and in a timely manner. He brought in superb craftsmen and treated them with great respect, something I've found lacking in other contractors with whom I've worked. Whenever I had a question, he responded promptly and visited often to make sure I was pleased with the work. He even built a custom support for an under-mount sink when the one provided by the manufacturer proved flimsy--something that wasn't even included in our contract! I'd developed some trust issues over the last couple years as a result of working with dishonest contractors or those whose work was of a poor quality. Guy renewed my faith. He is an honest, kind, skilled man and I will never use another contractor. Thank you, Guy!"

"Every horror story about contractors came true with this job. Mike said he would provide plans 3D at that, but they were just generic plans.. fill in the blanks. and there were no plans for tear down so my backyard, sprinklers, and plants were destroyed. Since there were no plans they poured concrete in the pool and never asked how much shallow end I wanted...so they had to redo it and of course they made me pay for his mistake... there was no communication some days no one would show up and you would not hear from anyone for days..weeks.. The backyard was a mess and workers left food wrappers, cigarette butts . They were doing a backyard pool remodel tore down my fencing yet never was there a discussion about new fencing... that i had to get somewhere else the job went way over budget as they poured on one change order after another...how do you upgrade a pool and all new pool equipment and then are surprised when you need to upgrade the electrical panel?? Then when it came to pool equipment I asked for Pentair pool equipment... this general contractor installs THE POOL EQUIPMENT PLUMBING THAT is labeled in and out BACKWARDS and my filter warranty is voided...that took weeks to get someone out to correct and then the equipment still wasn't working right and Pentair suggested they send a specialist out SPear Pools came and I spent 150.00 in a service call because they wired the pool equipment wrong!!!! No one has returned my calls on that. If they give you a bid I would run the other way sooo fast."

"Herminio Morales (I believe he's the owner), came to my house on the same day that I called. He looked at the area to be repaired and gave me a few options. He also made a recommendation based on his experience and I went with his recommendation. The repair crew came to my house within a few days. They were very nice, efficient and did a fabulous job! I would recommend Highway Masters Paving without hesitation."