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"Started job by installing a new check valve to fix leak. Job remains untested because pool tech never returned to start pump. Sent pool cleaner 2 days later to clean pool. He reset timer on pump which never came started. Communicated that pump restart was a failure. Left 2 urgent phone messages and 2 texts but never heard from company again."

"Super easy to talk to"

"I signed the contract for replastering my pool for $9,300 with Alex on April 4, 2025. All the contractors talked about the length of the project to be 2 – 3 weeks. The payment terms were 50% upon demo, and 50% upon completion. I left the time of completion empty, because naively I thought that they would be eager to complete the job. My ratings are: Price 5 star; Quality of work 5 star; scheduling of work 2 star. Average rating 4 star. Alex was eager to do the demo, because this triggers the first 50% payment. Demo was done on April 16, 2025. We also amended the contract to install new lights ($1,200) and replacement of Deck O Seal ($1,800). New contract price $12,300. My payment of $6,150 on April 16, 2025. The value of the Demo may be about $3,000. I therefore had now paid about $3,000 in advance. Waiting and waiting. Alex is texting: Out of town, mother in hospital and then two weeks later: death in family. Ok, I expressed understanding Continued on attached jpg"

"We hired Tropical Breeze to complete a driveway replacement in July of 2023. Shortly after the driveway was completed and the final bill was paid, we noticed large unsightly dark spots all over the entire driveway. Some of the bigger spots measure over five feet long and three feet wide. We contacted JJ, the owner via text to explain the problem and attached plenty of photos. We also asked if he would return to the job site to look at the dark spots in person. He was very dismissive from the get-go and said there wasn?t much that could be done and to wait until the summer to see if the spots lightened up or go away. We waited the recommended time and the large unsightly dark spots did not go away. We reached out again via text explaining the problem did not improve and again asked to schedule a phone call to discuss. He was again very dismissive and unwilling to even discuss the problem let alone do anything about it. Do not use this contractor. "

"Timeless Pools review Tom and Cindy did an amazing job with our backyard. We had an existing pool, so this was more complex than a new build. They were very willing to listen to our ideas but also made suggestions when their experience pointed them in a slightly different direction than we had initially envisioned. The planning phases were extremely fast, and they handled all the permitting with the city directly. We had their cell phone numbers and they kept us in the loop constantly during the entire process. During the initial faces, we selected coping and tile, and Tom was present to give us some guidance on cost and additional options. Once we started construction, everything was very transparent. They were willing to work around any scheduling issues we had and we got to know the workers that were at our site. Having consistent teams made my wife more comfortable as we had a number of days when she was alone with our two young kids, and seeing the same people Was reassuring We built during early 2023, and the massive rains made for a number of days where workers came and re-excavated from runoff or placed and removed tarps to prevent excessive erosion. This was all done with an eye on the weather and they were prepared for everything Mother Nature threw our way that winter. As we moved into finishing, they kept us informed of every step and the timing to expect. Once we filled the oool, they focused on the pool deck and made sure that every seam and joint was up to the standards. After a couple months of use, they re-connected with us and checked on any details we may have missed during the construction and finishing processes. I give their entire team an enthusiastic 5-stars. They probably won’t be the cheapest bid, but there were clear expectations and there were zero “extras” once we had all the materials selected. At no point did we feel like they were sneaky or trying to charge us for something unexpected. Our pool is beautiful, everything works exactly as expected and we have had endless compliments from everyone that has come to enjoy it. If you are looking to build or rebuild a pool, you should definitely contact Timeless Pools, you won’t be disappointed."

"Ensar and his team at Waterfall Pools did an amazing job building my pool! The process was smooth, professional, and stress-free. The final result is absolutely perfect—better than I imagined. I highly recommend Waterfall Pools for anyone looking for quality craftsmanship and excellent service."

"Job was well done! Sal is very knowledgeable and professional. He understood our needs and explained well about the process of the project. The crews were efficient, and they tried to keep the site clean as much as they could. Sal also kept us informed about any changes on the schedule. Thank you Sal and your crew!"

"Everything was finished efficiently and quickly while working with Tom and his team. We felt very taken care of because they walked us through each stage in the process. This situation was really stressful for our family but we felt like the stress was lifted with the help of Tom and his team. Very grateful for their help and quick work."