
Serving Wittmann, AZ and surrounding areas
Approved
In business since 1989
Free estimates
Customers say: True professional
"The finished product looks OK, but the process of getting there was challenging. Our original agreement was for sanding, staining and three coats of oil based polyurethane for our entire house. In the end, we chose to go natural with the floor (no stain) with water-based polyurethane so the floor would not be yellow. Ron said there would be an added surcharge for water based polyurethane which I agreed to (even though the stain would not be needed). However, after sanding and three coats of water-based polyurethane, the floor was very rough to the touch so that our socks got caught on the floor. I asked Ron if he sanded between each coat of polyurethane, and he assured me he did. He said that roughness is common for water-based polyurethane as the grain raises from the water. However, I have experience with construction and understand that sanding between coats is key to a nicely finished floor. When I told him we could not accept a rough floor, he said he would sand again, and apply a 4th coat of polyurethane, but for an additional price. I was surprised by this, but I agreed because I just wanted the floors smooth as should be expected according to our agreement. After the 4th coat, the floor was now smooth. When I questioned him about the significant difference between the third and fourth coats, and that clearly the sanding had now been done (but at an additional cost) he said that he would come back at some point in the future, and apply another coat for free because he wanted me to be happy. But at this point, I was frustrated, felt a bit taken advantage of, and just wanted to get into our house."





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