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"**Unprofessional and Unreliable Service – Avoid Rooter Ranger** We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work. **Key Issues:** 1. **Invoice Inaccuracies** - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed. - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job. 2. **False Promises** - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for. 3. **Dishwasher Oversight** - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally. 4. **Workmanship Issues** - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks. 5. **Permit and Inspection Failures** - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection 6. **Unprofessional Conduct** - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals. - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability. In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services."

"They replied quickly. Arrived within an hour and was there for about an hour. They cleared the drain and replaced a part."

"They are excellent saving me thousands when another company said all my pipes needed replaced. I will highly recommend and use them, again."

"Everything went wonderfully. Cliff was courteous and professional. He went above and beyond to insure the job was done properly and without fault. He has reached out to check and make sure all was great and all was great. He did not waste time and was very prompt. He takes great pride in his work and it shows. My gratitude and my appreciation."

"So a little while back we posted on here about a A/C heating and cooling plumbing company. Recap on the situation. We called a A/C company cause it’s Arizona no but yes and the first guy that came out was nice and respectful. Second one not so much we didn’t give the name of the company until we could figure out what we could do to get him terminated and find some solutions. So in AZ its ok for a employee to come to your place of residents apparently there is no law firm out there,the state attorney general and the registration of contractors can’t help so if the company liked you and money is more important than safety for the community. The A/C guy came asked to look at the A/C controller located between our other 2 kids bedrooms. My wife was interested in what the situation and solution was she joined us with our 10 month old son. This is where it got creepy and honestly don’t like talking about it without getting ****** and disgusted. He look at my son kept saying how beautiful he was over n over and gorgeous and said he had beautiful eyes and smiled and looked at my wife in the creepiest manner said I know where he gets it from your mom right there made me feel very uncomfortable. So him still talking asking about our 10 month old sons name age and proceeded to ask about our 2 other sons names ages that were not even home and still non stop staring at my 10 month old and wife just started getting more unsettling. So he was behind the counter my wife was wearing a tank top she bent over to pick our son up he literally and abruptly leaned over the counter to look down my wife’s shirt. Now other than getting ****** I had no idea what to do or say or was it just a coincidence so my wife got my my son again and what do you know the same thing happened again definitely no coincidence so much stuff going through my head 80% of the time he was just staring at them not saying anything about the A/C or honestly not much at all which made it more uncomfortable. During this time he looked down the hall and said as he looked at my wife again with the creepy smile said that must be the bedroom I see a big bed in there. Finally he left so I called the company talked to his boss. Here’s the kicker he left a voicemail saying sorry and take him off our case. So I called him it was a back snd forth. He said he’s a great guy a marine no issues I told him there were cops out there with no criminal record that got arrested for things the golden state killer,John Wayne Gacy the clown child killer,Ted Bundy list goes on of people with clean records with ill intent. So his boss was trying to victim blame me saying my wife is hot I’m fat people are going to look or say things he said making me feel I was in the wrong I’m jealous if that was the case why did I give the other guy 2 teas and we all talked like normal. What if it was a single mom,daughter,aunt, so on."